No housekeeping. Happy Hour was very poor. Most drinks you were charged for, Snacks were chips and salsa. Poorly displayed. Many of the amenities are no longer available. Prices still charged as if they were.

The Biltmore Area is beautiful and perfect for shopping and fine restaurants. Staff polite and helpful. Nice pool area,

Stayed in May 2024

The property is great but rooms are tired & need help! In bathroom, hot water facet in sink couldn’t be turned off! wasting precious water! The sheets were very worn & didn’t look clean or feel fresh! The same in bathroom! Mold in bathroom on corner floor. The hotel is in such a great location! This hotel should be outstanding as it use to be! we have come to this Embassy Suites Biltmore for years & sad to see the decline!!!!!

The location for us when we visit Phoenix.

Stayed in April 2024

The shower faucet was loose, and it needed to be fixed. Staff were very attentive and friendly. The shower has a little bit of mold in the walls. The complimentary happy hour was very simple compared to other Embassy Suutes... chips, salsa, watermelon, wine, budweiser, and budlight (woke beer 😖 )

The location was great. It was near to a shopping center with nice restaurants and AMC theaters. We felt safe going for a walk.

Stayed in April 2024

Needed more seating at peak times.

Breakfast was great.

Stayed in March 2024

We were there for vacation and booked the hotel for the Happy Hour, breakfast in the mornings and have stayed in other Embassy Suites in the past and had great experiences, at this particular location it was said that Happy Hour was daily from 5-7 PM drinks and snacks, you only had a choice of two beers, and only a few mixed drinks, the first night was ok even though we didn’t drink the flavor of beer they offered, Budweiser. The rest of the week the drinks were the same, there were no more snacks and on Sunday we were told there was no Happy Hour, when we tried to order pool side drinks we were told they don’t serve poolside even though they advertised it on the pool side chairs. We should have known not to expect much because when we first arrived to the Hotel we were 2 hours early and when asked if we could check in early they charged us $25.00 extra, we travel a lot and have never paid to get in early at any hotel chain, the room was ready so they didn’t do us any favors by having to rush to get our room done. We will not be staying at this hotel chain if this is the way they treat their customers,

Stayed in March 2024

Dirty carpet in room

Great location and nice breakfast options.

Stayed in March 2024

Food was too expensive and the housekeeping was only when requested if you meet their schedule.

Friendly staff

Stayed in September 2023

In the middle of a heatwave, we were told that the hotel was having a problem with the air conditioner. I was told that our room was not affected, when in fact it was. Our room was set on 60 degrees, was feeling 78 degrees. When I asked for a discount on our room, I was told that only my parking would be comped.

The location was great the staff was great.

Stayed in July 2023

Great breakfast, good quality and portion

Stayed in July 2023

Room ac was at 60. Did not feel cold enough. Ice machines had no ice.

Stay was great. Breakfast awesome.

Stayed in July 2023

The lights in our room flickered quite a bit. They mentioned they charge for parking even if you are staying at the hotel. They send a ton of messages about rating them which can get a bit annoying. There was a palm tree that was all over our balcony with a wasp in it.

The breakfast was great and the location was good. The hotel was nice. Employees were nice.

Stayed in July 2023

The hotel needs updated

Breakfast was great

Stayed in June 2023

I don't like that we have to pay to park our car. If you had a private parking garage where my vehicle was safe, I would understand but the fact that I have to pay to use your parking lot is a bit ridiculous.

Loved the hotel. It is beautiful. We also enjoyed the breakfast and coffee. It's our 2nd time staying and we will definitely be back.

Stayed in June 2023

the people working there were not the nicest

very clean

Stayed in June 2023

I did see one large bug in the bathroom. I’m from the north—-it could have ruined my stay. But the staff was quick to address it.

Matthaea was the best and very welcoming! Great value. Location right next door to shopping. Loved the made to order omelettes in the morning. Very nice.

Stayed in May 2023

toilet was not flushed...a/c barely cooled room

great location and breakfast

Stayed in May 2023

Nothing

Very friendly staff. Catered to the guess needs without hesitation. Kudos to everyone...

Stayed in May 2023

The room cleanliness I did not like, we stayed for 6 nights and didn’t get any housekeeping service we have to call for towels to use for my 6 family that are with us, very poor communication with housekeeping attendants don’t understand what we were saying they told us “no English”

The breakfas was great, beautiful area and ambiance.

Stayed in May 2023

The rooms size, the location, with roaches will not trust the breakfast, will stay somewhere else.

Everything would have been fine, except for the roaches, unexceptable.

Stayed in May 2023

Dirty carpets.

Very dramatic hotel. Large atrium. The carpets, particularly near the elevators are very diryy and need a through cleaning. The breakfast was good.

Stayed in April 2023

towels at the pool always seemed to be gone…

the embassy suites is always so nice and comfortable. and such friendly staff.

Stayed in April 2023

I had a lot of traffic noise, I would ask for a quiet room. Breakfast was good but had such a long single-file line that I opted for basic continental options.

Good location, spacious room, and clean.

Stayed in March 2023

The property is currently undergoing a complete renovation, it is being kept clean and quiet and was very comfortable!

Stayed in January 2023

Rooms were stuffy and only on "winter" mode so that you could not control the room temperature. We had to have a box fan and keep the patio door open. We asked for a renovated room and we were charged an extra $20 per room.

The lobby with the fish and plants were very enjoyable. Hot breakfast. Renovated rooms.

Stayed in January 2023