Perfect location

Stayed in April 2024

Even though we had stated that we'd like a room with a view in the reservation process, we were placed in a room on the 2nd floor. The friendly receptionist made sure to move us to a room on the 6th floor which was slightly smaller than what we had expected. No water bottles on the rooms. Room service didn't return and made up the rooms after coming by once in the morning (around 10am) when we were still getting ready. Windows were quite dirty.

Location is good and just around the corner from the Empire State Building. Nice café downstairs with very good coffee. Friendly staff at the reception. Beds were comfortable.

Stayed in April 2024

Interior rooms have no outside view and are somewhat dark.

Room was spacious enough by New York City standards, location is very convenient at the midtown part of Manhatten, bed was better than many hotels offer.

Stayed in April 2024

Room was bigger than expected, especially for Manhattan. Great location, 2 mins walk from a subway stop, only a few blocks from the Empire State Building for reference. Means you’re central and feel in the heart of the city

Stayed in April 2024

Our room was facing the street and it was quite noisy, next time we will request a quiet room.

The location is amazing - right next to the Empire State Building. Staff was friendly and welcoming. The room was bigger than we expected by the reviews on Booking - we had a big and comfortable bed + small but convenient closet. We had everything that we needed for a lovely 6-day stay. Great starting point to explore the city!

Stayed in April 2024

Only little thing we would have appreciated would be a kettle/ tea making facilities. A minor problem with some noisy neighbours while we were there but this is not the fault of the hotel

Very central location and friendly professional staff. It was great to use the gym too. Room was clean and comfortable. What happens re the security deposit? I see it is still pending deduction on my bank account?

Stayed in April 2024

Room on the 10th floor was noisy with some extraction noise all night long, bed is not comfy at all I had backache for 2 days ...the room are really small and the bathroom need a good refurb. It is supposed to be a 4 stars and they dont even provide a coffee machine in room.

The Reception staff was really nice and so was the coffee shop staff, location is great

Stayed in April 2024

Great Location - Clean - Comfortable - Friendly Staff - would stay here again

Stayed in March 2024

The breakfast was slow if you did not choose a croissant or any premade.

Easy access, clean room and friendly staff.

Stayed in April 2024

Whilst we were there, the Rooftop bar was not open ( we assume that’s quite seasonal). They were just in the process of changing their bar food menu so we didn’t eat in there. We ate in the NAO cafe but we found it to be very expensive )although the coffee is very nice and the cookies are amazing).

Location is key! Hotel is very central to pretty much everything in New York and very close to the Empire State Building, Grand Central Station, Vanderbilt one summit. Easy walk to Times Square and Broadway. Longer walk to Central Park but very doable! The hotel itself is quite ‘boutique’. Beds are huge and very comfortable. Actual room is not huge but neither is it too small. Staff are friendly. Bar is very well stocked.

Stayed in April 2024

Great beds, clean space, spacious and modern.

Stayed in March 2024

because small size bed and uncomfortable , maybe they can renovate the beds

our hotels room small but it's clean very good location, there is a nice cafe under the hotel,

Stayed in January 2024

Lack of breakfast option. Rooftop was also closed during our stay.

Location is perfect for exploring Manhattan on foot. We covered almost all the attractions without having to take the subway except on one day when we were heading to the financial district and Status of Liberty. Everything seems to be within a 30 min radius and the Empire State Building was just a stone’s throw away.

Stayed in March 2024

Our room had 1 small window which didn't get much light so our room remained very dark during the day. We also had some damaged walls due to damp which wasn't covered or treated. The bed sheets were nice but the sheets didn't clip or zip together so sometimes I would wake up with the raw duvet on me which wasn't very hygienic

Bed was comfy and the location was perfect, easy to get everywhere in Manhattan

Stayed in March 2024

The room was very small for two people with two suitcases

The employees were exceptionally helpful and accommodated an early check in for us. The rooms are comfortable and very quiet for such a central location. The hotel is very close to subway stations too.

Stayed in March 2024

Not a ton of space to unpack in the room, but we’re pretty tidy by nature, so able to live out of our suitcases for the duration of our stay.

Comfortable bed, pillows and towels. Great location close to Midtown attractions, restaurants, and public transportation, but still quiet.

Stayed in March 2024

The room is small - I rather have a smaller bed to have more space. The bed and pillows are not very comfy. AC makes loud noises. I can hear noise from other rooms.

Location is very convenient. The staff is very friendly and helpful. The lounge area seems to be comfy but I didn’t have time to spend there.

Stayed in March 2024

Breakfast was due to start at 7am but the staff were late every day so it was always at least 30 minutes late, while we waited. The first day it was late, the ladies in the cafe were not helpful or apologetic at all and were clearly irritated, but on another day a very friendly man was working and super apologetic about the chef being late, which made a big difference. Reception staff were uninterested most of the time and occasionally abrupt. One guy on reception was friendly though. We had a leak in our ceiling which dripped all night when the rain was heavy. We reported it the next morning and were given a voucher for a free breakfast, and told it would be fixed while we were out. When we got back, it had just been dried and the bubbled plaster flaked off the ceiling and cleared up. It didn’t matter too much as there was no more rain forecast during our stay, but I don’t think they should have people in that room until it’s fixed properly. We noticed the ceiling when we first arrived so it’s clearly an ongoing thing. We booked the Queen Deluxe room as it was described as having bay windows - there were no bay windows. The room was fine but the pictures definitely made it look nicer than it was. Bathroom very basic and toilet seat chipped. It was incredibly noisy from the street all day and night. Normal for NYC but bear in mind if booking a room with windows. Website describes it as having continental breakfast but there is none, only the cafe.

Location, comfy beds, decor and style, good price for NYC, view from the room (Queen Deluxe). Others have commented on only 1 lift being a problem but we never waited long.

Stayed in March 2024

The room was spacious, clean and comfortable. The location was great, CVS just down the street, close to subway, and multiple restaurants and coffee shops at walking distance.

Stayed in February 2024

Fantastic location! Very good room! Not big but good for a couple.

Stayed in February 2024

Staf that works during de night time was horrible very disappointing

Location

Stayed in February 2024

Nights time Staf was horrible.

Location and clean

Stayed in February 2024

Really needs a coffee machine in the room for this grade of hotel so this was the only disappointment. Also in the bathroom a vanity kit would have been most welcome (cotton buds, razor etc)

Fantastic location, close to subway and Empire State Building. The hotel was clean, modern, boutique style and super friendly. The bed was supremely comfortable with the most beautiful linen & the decor was neutral & really nice.

Stayed in February 2024

Looks better in the photos. The fake wood laminate floorboards were peeling, the bed was creaking and wobbly. Furnishings felt cheaply made.

Convenient location

Stayed in February 2024