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Reviews of Hilton Garden Inn Annapolis 3 stars

305 Harry South Truman Parkway, Annapolis, MD 21401, United States

#22 of 30 hotels in Annapolis

Guests' Choice

Review score

Based on 795 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.3

  • Location

    8.5

  • Facilities

    8.0

  • Staff

    8.4

  • Value for money

    7.7

  • Free WiFi

    8.2

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Showing 76 – 100

  • Reviewed: 14 July 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Suite with Spa Bath
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was not included in what seemed high price room had paid extra which was to order off a small menu, pool hours said open 9am but wasn't open then. Also had problems with spa tub in room after filling up over few times black stuff floating inside.

    Seem like a nice hotel & area on website at least.

    Stayed in July 2022

  • Reviewed: 12 July 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Our room was dirty when we arrived - or maybe only partially cleaned. The bed appeared ok, at least we hope thatvwas changed. We got in after 5 pm so it didn't make sense. There were the previous guests bathroom towels still on the floor, trash in the bathroom trash, the soap was still in the soap dish opened, and a wrapper on the ground. I waited downstairs to tell someone but no one came and we were going to be late for our dinner. It was kind of gross, especially with Covid and then not be able to get cleaned the same night was frustrating

    The location was central to a lot and easy to get to

    Stayed in July 2022

  • Reviewed: 11 July 2022

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Towels werent the best of quality (left white stuff on my body after drying myself).

    Large room, comfy bed, super friendly staff, great location close to a few amenities both within walking distance and short drives.

    Stayed in July 2022

  • Reviewed: 9 July 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    Breakfast was not included in the price and this was not stated prior to check-in

    Easy to check in Clean comfortable room Convenient location

    Stayed in July 2022

  • Reviewed: 5 July 2022

    8.0
    Nice hotel. Great restaurant across the street
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    It was a clean and nice hotel. Good, cooked to order breakfast for the kids. My husband and I got takeout breakfast from the BEST place ever across the street, In Grano Bistro Bakery with drool worthy food and breads (pricey, but SO worth it!). That restaurant is literally the best thing about this hotel’s location! Other than that, no complaints about this hotel at all. it was a nice stay over Fourth of July weekend.

    Stayed in July 2022

  • Reviewed: 3 July 2022

    8.0
    nice location, safe area, clean hotel, pool and outdoor area nice
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    everything was great.

    pool, cleaned room daily , location

    Stayed in July 2022

  • Reviewed: 2 July 2022

    8.0
    Memorable for all the wrong reasons
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Probably some of the rudest staff I have encountered at a hotel in a long time. Front desk not welcoming at all. I had just got out of the car after a 9.5hr road trip to find the two complaining of a previous guest who had the wrong dates for their reservation. No welcome or smiles for me either. I had modified my stay to one day instead of two days several days earlier through booking.com. They still tried to charge me for two days stating they hadn’t been told. Thank God I had the confirmation email verifying my changed reservation which I had to forward to them. They huffed, demanded I forward the email to them and finally completed my check in. No welcome or smiles to my new Plebe. The only place in Annapolis who didn’t seem to care about Navy midshipmen or even acknowledge them. I will be back to Annapolis many times but sadly not staying here!

    Location was convenient

    Stayed in June 2022

  • Reviewed: 1 July 2022

    8.0
    Frustrated when came in exhausted to empty supplies and full trash cans!
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room not refreshed daily. Trash full, coffee and shampoos not refilled (and were used).

    Fine

    Stayed in June 2022

  • Reviewed: 29 June 2022

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    Nothing.

    Staff very friendly. Bed super comfortable.

    Stayed in June 2022

  • Reviewed: 12 June 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The weather, but you had nothing to do with that.

    Morning Breakfast was exceptional and Tamesheia was top notch. Miao at the front desk was great, too. She made things easy to finalize checkout

    Stayed in June 2022

  • Reviewed: 12 June 2022

    8.0
    Great stay, friendly staff
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The price for breakfast. I only ate $4 worth of food, yet had a full meal for the same price in town.

    The location was close to Annapolis and the Naval Academy

    Stayed in June 2022

  • Reviewed: 6 June 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Dinner in the hotel took a long time, and pizza selection was over baked. Glass of wine was poured like a glass of water-too much. Breakfast was excellent.

    Easy to get to and friendly staff.

    Stayed in June 2022

  • Reviewed: 6 June 2022

    9.0
    Visiting Grandpa
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Curtain didn't completely close

    Wonder lady at front desk Saturday & Sunday.

    Stayed in June 2022

  • Reviewed: 4 June 2022

    7.0
    I would stay again but staff needs better training.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The staff was not helpful and was very rude. The pool was not as clean as it should have been. Kids should’ve been supervised better.

    I was happy with room itself.

    Stayed in June 2022

  • Reviewed: 2 June 2022

    9.0
    far too short, but very enjoyable.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    very attractive

    Stayed in May 2022

  • Reviewed: 2 June 2022

    9.0
    Superb
    • With a pet
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Great value. It was all we needed for a one night stay.

    Stayed in June 2022

  • Reviewed: 1 June 2022

    9.0
    We thoroughly enjoyed Annapolis and hope to return some day in the future.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    My husband said the bed was uncomfortable. Since we were participating in many of the Naval Academy’s graduation festivities, it would have been extremely helpful for the hotel to have provided shuttles to and from the city of Annapolis. As it was, we had to spend quite a bit of money on cab fare to go to and from the events as well as to and from the airport.

    The Front desk receptionist was very friendly and helpful. The room was clean and contained all the necessary items. however, my husband said the bed was not comfortable. Since we were participating in the Naval Academy graduation festivities, it would have been helpful to have a hotel shuttle to take us into Annapolis. As it was, we had to spend quite a bit on cabs to take us and bring us back to the hotel at night, as well as to and from the airport.

    Stayed in May 2022

  • Reviewed: 30 May 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    We were confused on the days for cleaning.

    Stayed in May 2022

  • Reviewed: 30 May 2022

    7.0
    It was pretty good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    No tv channels, wifi wasnt working , bar wasnt open

    Nice staff

    Stayed in March 2022

  • Reviewed: 23 May 2022

    9.0
    Modern, clean, safe, well appointed. Good value.
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Mobility Access
    • Stayed 3 nights

    No breakfast, but there was coffee. I like to check the room before signing in and dragging in my bag, just in case there is a problem in the room. ( a/c rattling, or toilet running, or TV not working. ) Was told I could not because of Covid. OK . But if something is wrong I asked. " you would have to stay anyway, we could not give you another room." REALLY? (Was checking in at the earliest proper time.) OK sergeant desk clerk! There was nothing wrong in the room thank heavens.

    Clean, safe, modern, well appointed. I liked that there were trees and shade in the parking lot. I travel with a cat who lives in my car, and never goes to the rooms. Finding a shady spot to park is very important, even though I do not leave him in the car parked during the heat of the day. Always looking to park on the east side of the hotel so that the morning sun does not heat the car. before 6:00 am or 7:00 am

    Stayed in May 2022

  • Reviewed: 16 May 2022

    7.0
    very disappointing stay
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    room was only semi-clean — hair on bathroom floor, shower curtain liner dingy and discolored, bed very uncomfortable (could feel the springs)

    location was good

    Stayed in May 2022

  • Reviewed: 11 May 2022

    8.0
    it was nice….. I will stay at this property again so long as this doesn’t happen again
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I didn’t like….. that it took about an hour to check in because the computer system was not working…. I came by Uber and asked the driver to wait for me while I checked in and then I would gather my bags from her car, not expecting the delay. that cost me $45 extra for her time

    Stayed in May 2022

  • Reviewed: 9 May 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    The lighting was very poor! There wasn’t a makeup mirror, so it was very difficult applying makeup! Our room wasn’t serviced on Saturday! No one told us we needed to request! That was a first!

    The drains were slow draining! I told the desk on our way out on Saturday and they were fixed by the time we got back! It was a quiet stay! We loved a later checkout’

    Stayed in May 2022

  • Reviewed: 9 May 2022

    9.0
    Our stay was great and will come back again.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    There was nothing not to like. Everything was great. Would reccommend to all.

    Everything. Staff was very friendly. Hotel was very clean and comfortable.

    Stayed in April 2022

  • Reviewed: 9 May 2022

    9.0
    Definitely over priced… clean but noisey when fully booked.
    • Business trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Parking lot was inadequate. Too many service vehicles parked utilizing 3 plus spaces. made worse by the fact that the hotel was completely booked. Thin walls and door no sound was muffled. Could even hear conversation on adjourning elevator!! Noise level of guests throughout the night and the weed smoking was unacceptable. A free breakfast have been nice.

    Property was clean and modern. good location to shopping and entertainment.

    Stayed in May 2022

Showing 76 – 100

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