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Reviews of Hilton Garden Inn Annapolis 3 stars

305 Harry South Truman Parkway, Annapolis, MD 21401, United States

#22 of 30 hotels in Annapolis

Guests' Choice

Review score

Based on 795 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.3

  • Location

    8.5

  • Facilities

    8.0

  • Staff

    8.4

  • Value for money

    7.7

  • Free WiFi

    8.2

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Showing 151 – 175

  • Reviewed: 26 July 2021

    8.0
    Good weekend stay
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Sofa bed not to comfortable.

    Staff was amazing, and very promptly helpful.

    Stayed in July 2021

  • Reviewed: 22 July 2021

    9.0
    Superb
    • Leisure trip
    • Group
    • King Room with Bath Tub - Mobility Access
    • Stayed 1 night
    • Submitted via mobile

    Pool is too small

    Stayed in July 2021

  • Reviewed: 21 July 2021

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Continental breakfast cost extra

    Clean, nice pool area.

    Stayed in July 2021

  • Reviewed: 19 July 2021

    9.0
    I’m back this week but Snaptravel beat your cost.
    • Solo traveller
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    3rd floor ice machine didn’t work.

    Quiet but I chose the top floor because of impact noise when I stayed on the third floor. Now I make the noise.

    Stayed in July 2021

  • Reviewed: 19 July 2021

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights

    I didn't like the cancellation policy. I thought I had till Thursday to cancel a room I reserved for my son, but when I called Wednesday to cancel, they said I was a day too late. I was not happy.

    The bed and pillows were comfortable. The room was nice and cool.

    Stayed in July 2021

  • Reviewed: 12 July 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Overall the experience was good.Overall, it was nice. Pool area was nice, sauna was HOT! Hotel was clean, beds could use new mattresses because they weren't as comfortable for 230+ a night on military discount. I feel like it's a bit over priced. There was 1 person at the front desk Saturday afternoon that had 0 personality and I guess didn't want to be at work because her whole demeanor was off...she didn't even excuse herself to answer a call when my mom was talking to her. However these two other lovely ladies were absolutely amazing! The girl who checked me in Friday night was so pleasant, I saw her again Saturday evening along with another older lady. They were so nice, full of energy, helpful! Give them girls a raise. My family and I were eating at a table downstairs at the time when we saw these two lovelies handle themselves with decorum, dignity and professionals as they explained to an uber eats delivery driver he was not permitted to go upstairs to hand deliver food at this time due to covid restrictions they have in place. He needed to place the food on the table and they would let them know their food has arrived. He yelled at them, and was very rude. For fun I'll mention...There was a couple having very erotic loud sex down the hall from us who scared a young girl out her room who said it's been 90 minutes and their in round 2.....but hey maybe they have 4 kids and that's their time to cut loose because I wanted to bring her a bag of ice LMFAOOOOO!!! My mother, daughter and I laughed so loud and ran down the hall to our rooms. Thank goodness none of us are prunes. I'm 48, my daughter is 27 and my mom is 64.

    Stayed in July 2021

  • Reviewed: 6 July 2021

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Tv was outdated

    The pool, staff, location

    Stayed in July 2021

  • Reviewed: 27 June 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    No fan in the bathroom. The grab and go breakfast bags I purchased had sour, old hard boiled eggs in them.

    The pool

    Stayed in June 2021

  • Reviewed: 27 June 2021

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    Had a little trouble scheduling housekeeping.

    Pool was wonderful!

    Stayed in June 2021

  • Reviewed: 20 June 2021

    7.0
    Good
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The guest clothes dryer didn’t work

    Dirty carpet, dirty air system, and iron stain my shirt with orange water inside the iron.

    Stayed in June 2021

  • Reviewed: 17 June 2021

    9.0
    A great location for Annapolis. We were on our way to D.C. and just stayed the one night.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    Coffee/tea maker didn't work in our room.

    Clean, comfortable, courteous and professional staff. Near the major freeways in and out of D.C.

    Stayed in June 2021

  • Reviewed: 6 June 2021

    9.0
    Beautiful stay at the Hilton
    • Business trip
    • Couple
    • King Suite with Spa Bath
    • Stayed 1 night
    • Submitted via mobile

    Could use some aesthetic updates. Wish breakfast was included.

    Very central to where we needed to be.

    Stayed in June 2021

  • Reviewed: 30 May 2021

    8.0
    Clean and friendly
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The bed was not as comfortable as it could have been. Was very expensive

    Staff was very friendly and responsive. Room was very clean.

    Stayed in May 2021

  • Reviewed: 18 May 2024

    5.0
    Hmmmmmmmm…..
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Had to pay extra for parking. If u want people to stay at your hotel… let them park in your lot for free.

    Did not have breakfast. Extra charge.

    Stayed in March 2024

  • Reviewed: 3 May 2024

    4.0
    Disappointing
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bad floors in the hotel. The person in the room who walked above my room sounded like a herd of cattle stomping when they walked in their room. My floor creaked through the center of it. Some of the carpeted areas were not clean in the walled-corners. Staff was not friendly. Glass windows were smeared, foggy on some - in the main public areas. Coffee was empty, I had to ask if they could put more in it. There was a group of 8 of us sitting in the reception area. WiFi would not connect up on my arrival, I had to ask 2 times & waited over 1/2 hour for them to remedy. I would not choose this hotel again.

    Good location for my need. This was for a funeral.

    Stayed in May 2024

  • Reviewed: 29 April 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I spent $18 for a hamburger that was very basic it was not worth $18 and it was a frozen patty.

    Comfort

    Stayed in April 2024

  • Reviewed: 25 April 2024

    5.0
    Stay was fine at best. Will stay at Marriott next time.
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 1 night

    The room smelled like a terrible smelling air freshner. I was in a handicap accessible room-not sure if this was the only option when I booked but would have preferred a regular room. I had to open the window the small crack that it allowed but my room overlooked the HVAC systems and the fans were ridiculously noisy and kept me awake all night.

    I did not have breakfast there. It was fine for a last minute place to stay. Would not choose to stay again. Location was super convenient and the staff was very friendly and welcoming.

    Stayed in April 2024

  • Reviewed: 25 April 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Construction next door. Would have wanted a earning.

    Stayed in April 2024

  • Reviewed: 25 April 2024

    5.0
    My experience wasn’t a welcoming experience. Staff that I encountered wasn’t welcoming. Someone entered my room good thi
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Very poor customer service and appearance of staff

    location for what my stay was for

    Stayed in April 2024

  • Reviewed: 24 April 2024

    3.0
    NOT AGAIN
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The bed was horrible and needs to be replaced. The floor in the front room was Scary. It needs to be addressed immediately. It could be a problem in the near future. I find it very disturbing that you have to pay for parking at a hotel that sits on a side street and that is not in the middle of a busy city. Furthermore, you have a wide open lot with no parking attendant. If I'm going to pay for parking, there should be a garage with someone to park and retrieve my car. Unbelievable!

    The staff was very nice and accommodating.

    Stayed in April 2024

  • Reviewed: 24 April 2024

    5.0
    Will do in a pinch but there are better values right across the road
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Had to pay 8 dollars for on site parking, 9.99 per person for a joke of a breakfast, price discrepancy between my reservation and what I was charged at the desk and the night clerk was rude when I asked about it. Had to straighten it out myself.

    Location was convenient

    Stayed in April 2024

  • Reviewed: 10 April 2024

    5.0
    Not a $200 value
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Mobility Access
    • Stayed 1 night
    • Submitted via mobile

    Couldn’t believe I had to pay for parking at that location.

    Stayed in April 2024

  • Reviewed: 2 April 2024

    6.0
    Never staying there again!!!!!!
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    We had to pay for parking!!! Which is ridiculous! Total money grab. Plus I don’t like places that put a “hold” on your credit card. Property is not worth what they are charging,.

    Good location.

    Stayed in April 2024

  • Reviewed: 28 March 2024

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    They charge you $8.00 a day for parking on their lot.

    I liked the early check in.

    Stayed in March 2024

  • Reviewed: 25 March 2024

    5.0
    Loud, loud and very loud
    • Leisure trip
    • Couple
    • King Room with Bath Tub - Mobility Access
    • Stayed 1 night
    • Submitted via mobile

    Pay for parking in an area where there was abundant hotel parking, the hotel was so loud, I did not sleep well because the person above us, apparently Bigfoot; stomped around all night and then someone decided it was a bar and played their music so loud it shook the room and that went on for 25 min. I will not stay here again.

    The desk staff were friendly

    Stayed in March 2024

Showing 151 – 175

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