4704 West Plano Parkway, Plano, TX 75093, United States
#49 of 60 hotels in Plano
Guests' ChoiceBased on 238 hotel reviews
6.4Cleanliness
7.0
Comfort
7.0
Location
8.1
Facilities
6.7
Staff
7.0
Value for money
7.2
Free WiFi
5.2
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End of dialog contentReviewed: 27 December 2023
Wayman
United StatesToo many Roaches! Too many Roaches! Too many Roaches!
The bed was clean and comfortable. The stovetop was clean. The refrigerator was clean.
Stayed in December 2023
Reviewed: 22 December 2023
Trudi
United StatesThe mattress was very hard. Had a back ache everyday I slept on it.
It was in a general quiet area. I was very surprised to have a fully stocked kitchen but no way to clean dishes.
Stayed in December 2023
Reviewed: 27 November 2023
Juan
United StatesIt was close to where I had to go
Stayed in November 2023
Reviewed: 25 November 2023
Claiborne
United StatesThe room could have been cleaner and I found a condom on the floor
Stayed in November 2023
Reviewed: 4 November 2023
Alan
United StatesHad to wait more than 15 minutes for staff to return to check me in, with no note left to see when they would return. Also, magnetic card, lost its ability to open the door. Had to get it re-striped twice.
The room was adequately, clean and prepared. Reasonably comfortable.
Stayed in November 2023
Reviewed: 20 October 2023
Nathan
United StatesStaff
Stayed in October 2023
Reviewed: 27 September 2023
Rickey
United StatesNo Breakfast at this location and WiFi was horrible!!
Value for this location was good for the location.
Stayed in August 2023
Reviewed: 5 September 2023
Shaukat
United StatesAttitude was bad.
There was no breakfast.
Stayed in September 2023
Reviewed: 24 May 2023
Gerald
United StatesToilet seat was worn. TV remote was oily to the touch! Needed to be wiped.
Stayed in May 2023
Reviewed: 13 May 2023
Jared
United StatesThe room had a funny smell. Like maybe from a guest previously, cooking had lingered.
Kitchens
Stayed in May 2023
Reviewed: 3 May 2023
Larry
United StatesDown stairs for more than one night for hospital procedure; they say they do not have ground floor for 81 years and hospital procedure or operation.
They need a clock in the room and they need to program the tv so it reflects analog ; we had didgial tv and schedule or remote for it.
Stayed in April 2023
Reviewed: 25 April 2023
Adam
United StatesNeighbors not so noisy More comfortable beds
No breakfast Was walking distance to hospital
Stayed in April 2023
Reviewed: 21 April 2023
Citchens
United StatesThere were minor things that were wrong with the room that I stayed in. There was a smell in the air like strong mildew. And the pipes were slow to drain.
The price and the the staff were amazing! The property was pretty nice as well!
Stayed in April 2023
Reviewed: 14 February 2023
Yessica
United Statesthe bed wasn’t comfortable, they downsized me and didn’t credit me. The ac / heater was off at arrival. The remote and tv function was low grade.
it’s a place to stay.
Stayed in February 2023
Reviewed: 24 December 2022
Schaefer
United Statescockroaches in room, kitchen cabinet door hanging off, bathroom door would not shut, microwave was broke & TV didn’t work. only thing they fixed was TV- after we called them. day manager did not talk, nor acknowledge what I told him. replies ~ what do you want? me~ another room! he didn’t apologize for the nasty room with cockroaches or anything.
checked in late and staff was helpful! said we could change room to deluxe (what we reserved) the next day. (mix up in dates on my part. Day Mgr was rude.
Stayed in December 2022
Reviewed: 9 December 2022
Martin
United StatesThis room was ruff shape
Great location
Stayed in December 2022
Reviewed: 15 November 2022
Ray
United StatesSee above. I had to be at the Hospital at 5:30 AM on Monday for a half-day heart procedure. Also we were in Room 241. Had to walk up exterior stairs and then halfway down the row to our room. The clerk didn't advise me that there is an elevator between the buildings; would have made our reaching the room FAR less strenuous! I called the front desk to find out how to select a TV channel, either by a card (none in the room) or on the TV. He said he didn't have any directory available; just "you have to scroll through the channels". That's just not acceptable service. Cleanliness was generally quite good, especially the bathroom and the kitchen appliances and cook/serving utensils. However, the side of the refrigerator was covered with ugly brown spots, seemingly of spattered food. That's unsightly and possibly a safety concern.
Didn't know you offered breakfast; not mentioned by the desk clerk when we checked in on Sunday 13 November at about 5:00 PM
Stayed in November 2022
Reviewed: 17 October 2022
David
United StatesThe check staff wouldn't commit to answering questions about the stay. Kept saying to talk to manager even though I had an email but refused to read it and said dont care it doesnt matter, talk to manager. Asked for late check out of 2 hours pass the due time and offered to pay, but kept telling to take it up with manager (this stay was on a weekend!). Even gave me wrong info on manager hours so I never could talk to manager. I did get the late check out but I had to fight with the same person 3 different times
Rooms were exceptionally clean and neat. Was impressed
Stayed in October 2022
Reviewed: 2 October 2022
Sylvia
United StatesThe AC was not left On upon arrival but didn't take long to cool. No biggie. The mattress is not comfortable.
Room was clean. Plenty of towels. .Mini-Kichen fully stocked. with cookware, utensils, dishes. Fridge & microwave.
Stayed in October 2022
Reviewed: 26 September 2022
Lawanda
United StatesI come here alot and it's going down hill. Remote for tv didn't work. Curtains look like it caught on fire. It was torn. Roaches and flies in the room. Toilet dirty. Some lights not working. I will not return again
Location
Stayed in September 2022
Reviewed: 16 September 2022
Smith
United StatesRoaches
Amenities
Stayed in September 2022
Reviewed: 16 September 2022
Sandra
United StatesRoaches. They need to exterminate. Light in kitchen blinked off and on.
Nice staff at front. Fast with requests that we made. Overall it was ok.
Stayed in September 2022
Reviewed: 23 August 2022
Glenda
United StatesThere were small roaches and other insects around the kitchenette sink and counter. The air conditioner was very loud. Walls were thin ( I could hear someone snoring in the next room)
Location and price
Stayed in August 2022
Reviewed: 15 June 2022
Carleton
United Statestold that my reservation had been cancelled when i arrived to check in! came back to my room at midnight only to discover that no one had bothered to make the bed or clean the room. toilet inefficient with very weak flush. had to call front desk to correct problem with door not locking security. later the screws holding in the lock were still loose.
convenient location, refrigerator, sink, table, storage
Stayed in June 2022
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