The good delivery service was quite poor. We had to ask for deliveries before they were brought to us. Unfortunately some soaps i ordered were not given to us and I’m certain they are still at the hotel.

The breakfast was really simple and very nice. The staff were exceptional. Very warm and always willing to help. Everyone had a smile to offer and was really really nice. They made us feel at home.

Stayed in February 2024

Restaurant should open a bit earlier for business travelers. Coffee machine took a bit to figure out.

Well thought out room design for business travel. Bathroom had good supplies and amenities. Room service was quick and the food was good.

Stayed in February 2024

Executive lounge was good

Comparing with other JW Marriott I think it was not really better than my other experience

Stayed in December 2023

Nothing

Location, room and particularly very spacious bathroom

Stayed in December 2023

Not enough towels in the room

Location

Stayed in September 2023

The valet guys were amazing along with the front desk receptionist. The location was great.

Stayed in August 2023

The bed was awful and the pillows were so flat. Water was fixed on extremely hot

The location and the staff

Stayed in July 2023

Restaurants are not that great, not alot of restaurant choices. Bed Comforter was not the most comfortable. No mini bar just water Nice hotel but not JW luxury

In the center of Downtown

Stayed in June 2023

no microwave

location

Stayed in May 2023

the ipad in the room wasn’t working

the room was clean and spacious

Stayed in January 2023

The ioad dies not work so you should remove it. The beautiful bathtub does not hold the water. As soon as you get in the water lets out. I tried it withbthe stopper up and down. I literally had to speed bathe and its such a nice tub i wanted to soak. Also i left my medicine (in the container) on the bed. My son in left his Airpods and the Gucci Airpod case in the room he was in (401 Kimesha Harmon). If yall locate these items can yall mail them to us? That would be amazing. The staff takes the cake. Everyone is super friendly give them all a raise. 9460 Riggs St BMT TX 77707

The view. The service. The room was awesome.

Stayed in November 2022

The view from the room was dire.

The restaurant was lively and had a good atmosphere. The staff were very friendly.

Stayed in September 2022

limited food options.

The staff are accommodating and kind.

Stayed in September 2022

It was a smaller than expected room, but very efficient. I typically don't care for the bathroom options to be in the room. The sink, mirror, towels, hairdryer, etc, were a part of the main room and not separated by a wall and/or door. Not ideal, but it worked. While I love Nespresso machines, it would have been nice to have more pods for coffee. One option with one pod a piece seemed a bit skimpy. Especially since it only made a 3oz cup of coffee. The other option available was decaf, and really, what's the point with that? ;)

The bed in our room was extremely comfortable and I loved the pillows. Efficient use of space. Coffee maker is nice model. The best part of the trip was the service we received in the bar/restaurant. For an afternoon cocktail and snack, Heather was exceptional. Very friendly and professional and seemed to care about us as customers. Could not have asked for better service. Our dinner experience was only diminished by the VERY loud gentleman at the table next to us. Not anyone else's fault, but he was really obnoxious. Our server, Jocelyn, I think, was super friendly and made some great recommendations. The spare rib tacos were out of this world!! Valet service was very friendly as well.

Stayed in August 2022

that it didn’t have a pool or ways to relax out doors but it ws wasn’t a deal breaker

it was clean, nice and the spa was great!

Stayed in August 2022

Valet wait times > 20 minutes at times. Construction in lobby. Room layout, you technically walk right into the bathroom, which is weird

I loved the beautiful tub. The facilities were great. The location was PERFECT; we were able to walk to a dinner reservation. Pleasant, helpful staff and valet staff. Nice gym.

Stayed in August 2022

Hydraulic pressure insufficiency in shower room Might be noisy at the side of cable car at night

space and location

Stayed in July 2022

The ipad next to the bed did not work. The coffee maker did not work/still unsure what it was meant to be for. The shower head was spraying water everywhere. Needed to be adjusted and cleaned. We also got locked in a "tunnel". Our room key would not allow us back in and the exit doors were locked. The call button was not answered. We waiting on hold for someone at the front desk to answer the phone to "rescue" us for over 15 minutes. Finally, another guest of the hotel came down the stairs and saw us waiving to be let in and opened the door for us from the inside. It was a scary situation for our children to say the least.

The room was clean. The staff was very friendly and responsive. The amenities were really good. Best hotel I've stayed at in quite a few years.

Stayed in July 2022

Room, breakfast

Stayed in June 2022

Valet parking cost was high. Won't park there next stay. Cheaper parking within blocks of hotel.

Everything but the price of the valet parking. A great place to stay in Houston. We'll stay there again.

Stayed in June 2022

No bathtubs

All good overall

Stayed in June 2022

Cost

Downtown Location

Stayed in June 2022

No breakfast

Stayed in June 2022

I requested my car during checkout and it took 45 minutes for me to get it because apparently they never actually received the request.

I heard no noise from my room even though there was a sports team there and a prom going on downstairs. The staff was very responsive and friendly.

Stayed in May 2022