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Reviews of Motel Santa Cruz 2 stars

370 Ocean Street, Santa Cruz, CA 95060, United States

#57 of 57 hotels in Santa Cruz

Guests' Choice

Review score

Based on 432 hotel reviews

4.7

Score breakdown

  • Cleanliness

    5.3

  • Comfort

    5.3

  • Location

    6.9

  • Facilities

    5.0

  • Staff

    6.5

  • Value for money

    5.1

  • Free WiFi

    6.8

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Showing 1 – 25

  • Reviewed: 6 November 2023

    4.0
    It was an experience. I got pink eye for the first time in my life sleeping here.
    • With a pet
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The cleanliness and security were lacking.

    I liked the rate and location.

    Stayed in October 2023

  • Reviewed: 15 October 2023

    4.0
    Dirt
    • Leisure trip
    • People with friends
    • Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The bathrooms and outside of the room was so dirty. The entire place needs a whole scrub down.

    It’s in a cute neighborhood

    Stayed in October 2023

  • Reviewed: 10 October 2023

    4.0
    Very expensive for a motel surrounded by drug addicts.
    • Leisure trip
    • Family with young children
    • Two Queen Beds - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Very expensive for a motel surrounded by drug addicts. Dirty toilet. Left a night early as could not bring myself to stay there anymore.

    Nothing

    Stayed in October 2023

  • Reviewed: 25 September 2023

    4.0
    Ehh
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Over priced for what it is and the location. Staff aren't very friendly. . Can definitely tell they do their own repairs and renovating . Very loud due to the location and how close the busy road is. .

    The bed was ok .

    Stayed in September 2023

  • Reviewed: 8 August 2023

    4.0
    Good location bug disappointing facilities.
    • Leisure trip
    • Family with young children
    • Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Shower doors were broken, shower valves were old type so if someone else opened the water in other rooms the water would turn cold. The bedding had stains and the rooms were not clean, and I fell to notice that it was a pet friendly motel, so the rooms did not have a pleasant smell.

    Location was good

    Stayed in August 2023

  • Reviewed: 7 August 2023

    4.0
    Don’t recommend. Would pay more to stay elsewhere. Not worthy the semi close
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Unclean. Uncomfortable. Not maintained. Very dated. Not good vibes at all.

    Na

    Stayed in August 2023

  • Reviewed: 6 August 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    We had no towels in our room. Office was closed till 9:30 am and nobody would come when we rang the bell so we're never able to get towels.

    The employees were nice.

    Stayed in August 2023

  • Reviewed: 27 June 2023

    4.0
    CLEAN the rooms!
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Poor cleanliness. The room smells mold. The bed sheets are dirty and uncomfortable because I constantly itch myself. The ac is not working properly. You can hear the other room having s*x. Their office is not 24/7. Lastly, the amount of money we pay vs the service we get is ridiculous.

    5 mins drive to Santa Cruz

    Stayed in May 2023

  • Reviewed: 26 June 2023

    4.0
    Hotel can use some updates and little more cleaning
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Rooms are a little bit dirty

    Close to beach

    Stayed in June 2023

  • Reviewed: 26 June 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights

    lack of towels. no wash clothes. no where to hang my clothes. door locks unsafe.

    staff, location.

    Stayed in June 2023

  • Reviewed: 25 May 2023

    4.0
    A proudly one-star motel.
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 7 nights

    As a no-frills motel, it does not include soap, washcloths, drinking cups, or work space. Many of the furnishings were worn down, including the small refrigerator (which was freeze-only, despite controls). The TV reception frequently broke down. The wi-fi was impossible to connect with. The water temperature in the shower would abruptly shift from warm to cold and back.

    The bed was comfortable. It was quiet. No pest problems. Plenty of on-site parking.

    Stayed in May 2023

  • Reviewed: 22 March 2023

    4.0
    Hated the room
    • With a pet
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 4 nights

    NO clothes rod/ closet.. I hung my clothes on the shower curtain rod in the bathroom! NO hook in bathroom NO hand towels or wash clothes very small room with a large bed difficult to walk around the bed NO PLACE for pets to do their business anywhere on the property!!! A lot of homeless/ sketchy people on and off property 3 story building with NO ELEVATOR owners/ office not available until after 9:30 am

    location good

    Stayed in March 2023

  • Reviewed: 13 January 2023

    5.0
    decent price for a warm place to stay
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    the lack of extra towels

    the fronts desk staff were very helpful and kind

    Stayed in December 2022

  • Reviewed: 7 January 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Bed, small room, no table or chairs

    Location, management friendly

    Stayed in January 2023

  • Reviewed: 5 October 2022

    5.0
    Acceptable!
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Owners were not friendly!

    Stayed in October 2022

  • Reviewed: 19 September 2022

    5.0
    it was ok if you can’t find anything cheaper and nicer.
    • Leisure trip
    • Solo traveller
    • King Room- Smoking
    • Stayed 1 night
    • Submitted via mobile

    no black out curtains. people being loud all night.

    easy to get to. cheaper than when the CZU fire evacuated our town while 950 homes full of memories turned to cinders. that night I saw them raise thei prices from the 200 we payed to over 500 within 3 people in line behind me. still. I’ve stayed in worse.

    Stayed in September 2022

  • Reviewed: 11 September 2022

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Stained bed cover and old towels. Bathroom door did not close.

    The bed was very comfortable

    Stayed in September 2022

  • Reviewed: 10 September 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Two Queen Beds - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Dirty. Uncomfortable and expensive

    Easy and quick check in

    Stayed in July 2022

  • Reviewed: 1 September 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room- Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room was not clean. Bathroom was dirty and things were falling apart. Towels were filthy. For the price we paid it should have been nicer.

    Location was great everything was close by.

    Stayed in August 2022

  • Reviewed: 15 August 2022

    5.0
    It was okay.
    • Leisure trip
    • Family with young children
    • Two Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The bed sheets were dirty so asked for clean ones and were given to me. The floor was not sweeped or vaccumed. The courtesy shampoo and soaps were used by previous visitors we were not given new ones. No elevator.

    Walking distance to the Boardwalk and Beach. Food and stores were also walking distance. Clerk was nice when we asked for items for the room.

    Stayed in August 2022

  • Reviewed: 10 August 2022

    5.0
    Will never stay here again. Didn’t get my moneys worth
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    • Our bedroom smelled like cigarette smoke. • The water in the shower kept switching from hot to cold…so you had to keep adjusting the water. • The restroom door wouldn’t close • Toilet lid kept falling down when you were sitting on it …. totally overpriced.

    there was a lot of parking & not too far from the boardwalk

    Stayed in July 2022

  • Reviewed: 8 August 2022

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • King Room- Smoking
    • Stayed 3 nights
    • Submitted via mobile

    it was close to the boardwalk

    location what great it was close by the boardwalk.

    Stayed in August 2022

  • Reviewed: 6 August 2022

    6.0
    But all in all it was good. no pictures
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    there was trash left in the room, we asked for more towels, and the ones we got where dirty they look like they weren’t even wash. and it was the first motel that I have ever stayed at that didn’t have coffee in the room. and the microwave is about to fall apart

    it was in a good location, it was clean and everyone was nice

    Stayed in July 2022

  • Reviewed: 5 August 2022

    4.0
    happy to leave.
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    interaction with owner and employees

    location

    Stayed in June 2022

Showing 1 – 25

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