27174 Ortega Highway, San Juan Capistrano, CA 92675, United States
#4 of 4 hotels in San Juan Capistrano
Guests' ChoiceBased on 517 hotel reviews
7.0Cleanliness
7.5
Comfort
7.6
Location
7.8
Facilities
7.1
Staff
7.8
Value for money
7.0
Free WiFi
7.6
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End of dialog contentReviewed: 7 April 2024
Dale
United StatesPay for parking $10 Daily Map Quest have going around in circle off freeway! No Hotel sign entrance off main street ..
Quiet well landscape parking lite well.. Good put together breakfast items..
Stayed in April 2024
Reviewed: 3 April 2024
Margaret
United States//
Convenient location
Stayed in March 2024
Reviewed: 25 March 2024
Elizabeth
United StatesAccess to it. Tight turn!
Location to down town
Stayed in March 2024
Reviewed: 11 March 2024
Rhonda
United StatesNo complaints.
Great value for the price. Nice breakfast included!
Stayed in March 2024
Reviewed: 7 March 2024
Gabriela
United StatesGreat
Stayed in March 2024
Reviewed: 28 February 2024
Hans
New ZealandCould always be cheaper. I dont like that parking is charged for separately. Its a motel, everyone drives there. Parking should be included.
breakfast was great, as always, plenty of choice, nice omelettes, good choice of coffee.
Stayed in January 2024
Reviewed: 24 February 2024
Andres
United StatesBreak was too bland.
It was close to our destinations.
Stayed in February 2024
Reviewed: 11 February 2024
Janelle
United StatesClose to my Hubby work so was great for him to stay when he was working 12 hr shifts
Stayed in February 2024
Reviewed: 5 February 2024
Marie
United Statesaccess to our event
Stayed in January 2024
Reviewed: 2 February 2024
Gerilyn
United StatesThe lighting in the bathroom was not good. A lighted magnifying mirror would be great. The floor tiles and bathtub were not real clean. My brand new white socks were filthy from walking around the room and the bathtub was not clean enough to comfortably take a bath. The trip up the stairs with my heavy luggage was awful especially during the rain storm after my second night. It was a little scary.
Located close to my meetings.,
Stayed in February 2024
Reviewed: 18 January 2024
Eduardo
United Stateshard beds
location
Stayed in January 2024
Reviewed: 12 January 2024
Richard
United StatesTrying to find the property as it is hidden $10 parking fee per night even though it is away from everything Dated bath/shower
Minifridge, microwave, coffeemaker Large room Quiet Decent breakfast
Stayed in January 2024
Reviewed: 12 December 2023
William
United StatesThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 25 November 2023
Christina
United StatesThe room was very noisy. It was very easy to hear the guests above, across, and all around. The maintenance carts were very loud outside the room.
Property was fine, clean and well taken care of.
Stayed in November 2023
Reviewed: 21 November 2023
John
United Statesheat/ac system was in need of help.
conferable bed. sleeped well. quiet.
Stayed in November 2023
Reviewed: 12 November 2023
Schueller
United StatesDifficult exiting property
Great breakfast selection
Stayed in September 2023
Reviewed: 11 November 2023
Ross
AustraliaThe parking charge.
Considering it was right next to the freeway, it was nice and quiet.
Stayed in November 2023
Reviewed: 10 November 2023
Kristina
United StatesThe potatoes at breakfast were gray, and that was a little off putting. Ran out of waffle batter one morning and the door to the restaurant was broken, had to have other guests let each other in until we placed a rock down.
I enjoyed the free breakfast in the mornings. Good options between waffles, eggs, bagels, etc. Rooms cleaned daily & friendly staff.
Stayed in November 2023
Reviewed: 17 October 2023
Rowena
United StatesThe room and bathroom look dated. The tub floods while taking a shower. Had to turn off the shower numerous times to allow the water to drain first. So took some time to shower. There is pooling of water around the sink faucet handles while the faucet is on. Had to wipe the area after each use. The beds didn’t have duvets on them. Parking should have been free just like other Best Western hotels in other areas.
I love the location. It was just 5 min to our event location. Breakfast is excellent. The breakfast area is clean and spacious. Tables are spaced out just right. The staff are on top of their game. They replenish items right in time.
Stayed in October 2023
Reviewed: 16 October 2023
Carol
United StatesOverpriced
Location
Stayed in October 2023
Reviewed: 23 September 2023
Jean
United StatesThe housekeeping staff was not very friendly.
Stayed in September 2023
Reviewed: 19 September 2023
Martin
United KingdomStruggling over the price I had already paid and the break down of the bill, parking rate. Then having explained I had already paid via booking . Com being charged twice, still awaiting refund.
Good choice, good venue, cannot fault the service.
Stayed in August 2023
Reviewed: 12 September 2023
Scott
United Statesbreakfast was decent. good enough to start your day.
Stayed in September 2023
Reviewed: 8 September 2023
Esther
GermanyThe location is really hard to find - they really need to make the signs bigger. The entrance is right off the high way and easy to miss. The intersection is very crowded with cars and quite difficult to drive, given the traffic
The room was clean, had a coffee maker with free coffee
Stayed in August 2023
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