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Reviews of Sandman Hotel 3 stars

3421 Cleveland Avenue, Santa Rosa, CA 95403, United States

#22 of 32 hotels in Santa Rosa

Guests' Choice

Review score

Based on 266 hotel reviews

7.6

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.3

  • Location

    8.1

  • Facilities

    7.8

  • Staff

    8.0

  • Value for money

    7.9

  • Free WiFi

    8.3

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Showing 76 – 100

  • Reviewed: 19 May 2024

    6.0
    Memorable and delightful
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    The maintenance tech ( Javier or Felix ) was super nice and came right away after I called to report the remote control for the tv had no batteries. Very friendly!

    Stayed in May 2024

  • Reviewed: 14 May 2024

    6.0
    Low price good location
    • Leisure trip
    • Group
    • Family Suite
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was not good. Update it with some cereal, milk, waffle maker. Everything was stale and old looking. Also woman in the pool filming a Tik Tok live while my kids swam was not cool.

    Can’t beat the price , pool was nice and it’s a big family room.

    Stayed in May 2024

  • Reviewed: 1 May 2024

    5.0
    Passable
    • Couple
    • King Room - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    Water pressure for the shower Sucked

    Stayed in April 2024

  • Reviewed: 25 April 2024

    10
    Good value and cute hotel!
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    We liked the outdoor gas fireplace near the pool. We could play with our dog there. We liked that the pool was heated.

    Stayed in April 2024

  • Reviewed: 23 April 2024

    10
    Perfect little overnight stay!
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Location, so cute and can’t beat the price.

    Stayed in April 2024

  • Reviewed: 18 April 2024

    10
    For late arrival in Sallnta Rosa airport.0
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    One small thing: The window blind needs to replace for I see the bottom part was broken, cheap quality I could see inside when I lowered myself to look in to see. So, I tried to fix, but I couldn't. Just turned lights off and wearing properly until checked out.

    Everything was good, I got there really late by not knowing that there was no taxis at the airport at 1:00am. A young man named Brian was awesome helping my heavy luggage to upstairs/no elevator and very friendly, kind. Breakfast was fine for me bagels, croissants scrambled baked egg, instant oatmeal and drinks. I don't eat much. I didn't have time to use, but swimming pool looks clean and heated, Jacuzzi hot tub looks inviting and opened 24hs. Most importantly the room and bathroom was clean, bed was comfy, shower had good water pressure, had refrigerator, microwave, all I needed. Thank you for your help, Brian!

    Stayed in April 2024

  • Reviewed: 17 April 2024

    4.0
    We slept and we left.
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    This was a motel and not a hotel. There was very little or no sound isolation between rooms and outdoors, woke up several times due to noise outdoors. The complementary breakfast cannot be considered as food.

    Cheap motel with free parking and clean and refurbished rooms.

    Stayed in April 2024

  • Reviewed: 14 April 2024

    10
    Exceptional
    • Couple
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Very clean

    Nice place

    Stayed in April 2024

  • Reviewed: 6 April 2024

    6.0
    ok
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night

    Breakfast room needs improvement with more tables/chairs

    Stayed in April 2024

  • Reviewed: 2 April 2024

    10
    We stay at Sandman when visiting family
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Convenient, nice pool area

    Stayed in March 2024

  • Reviewed: 26 March 2024

    3.0
    Thank you, no thank you
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    We killed 2 spiders in the room. We were placed in room 222 on the second floor and were told it was a non smoking facility. After 10pm our downstairs neighbor began smoking weed and it vented on up to our room and it was very unpleasant. There were several vehicles that drove through the parking lot at night with their music extremely loud that kept waking us up. We explained the situation to Vanessa at the front office on our way out and she just looked at us and didn’t say much….. do not recommend this location!

    Location was great, near venue we attended

    Stayed in March 2024

  • Reviewed: 11 March 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 1 night

    I slept well. My wife was kept awake some by outside noises.

    It was an easy room to function in. We were comfortable.

    Stayed in March 2024

  • Reviewed: 11 March 2024

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted via mobile

    I work housekeeping I understand it’s hard but I also do my best to clean good the shower windows and mirrors the shower was dirty underneath the sink was dirty there was hair on my bed and there’s was dry blueberries on the fridge.

    Breakfast was good.

    Stayed in March 2024

  • Reviewed: 5 March 2024

    1.0
    Much better available
    • Business trip
    • Solo traveller
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Rude staff

    Room and breakfast

    Stayed in March 2024

  • Reviewed: 10 February 2024

    6.0
    It was a good time but some personal reasons it wasn’t the best.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    The charge for later check out but I get it.

    I loved the king suite with sinks and fridge as well as microwave. It was the perfect studio apartment! Thanks sandman!

    Stayed in February 2024

  • Reviewed: 25 January 2024

    5.0
    Stay for early morning medical appointment at Providence.
    • Leisure trip
    • Couple
    • King Room - Disability Access
    • Stayed 1 night

    Only one coffee cup; no guide for television channels; would not rate this as a 3.5, comparable to Super 8, etc.

    No breakfast offered.

    Stayed in January 2024

  • Reviewed: 23 January 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Bed was wore out big sinkhole in the middle of mattress also they charged me a additional 100 dollar deposit on to of the room cost through booking.com will take me 5 to 7 business days to have the deposit refunded to me

    Hot tub

    Stayed in January 2024

  • Reviewed: 24 December 2023

    10
    As always, fantastic!
    • Leisure trip
    • Family with young children
    • Twin Room with Pool View
    • Stayed 3 nights

    We love The Sandman. We stay there every year for Thanksgiving and the remodel is beautiful! We've really seen it change over the last 5 years or so. We'll be staying there again in 2024!

    Stayed in November 2023

  • Reviewed: 22 December 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    The hot tub is the main reason I come here. The room's are clean bed's are comfortable.

    Stayed in November 2023

  • Reviewed: 18 December 2023

    4.0
    This place is overrated by Booking.com
    • Business trip
    • Solo traveller
    • Deluxe Queen Room
    • Stayed 1 night

    Front desk was dismissive, unhelpful. Room was misidentified (right on key, wrong directions from staff). Inconvenient Ice machine Neighbors loud

    Room was ok.

    Stayed in November 2023

  • Reviewed: 1 December 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Nothing. We had a great stay.

    Totally renovated this hotel is comfortable and has all the modern amenities. The pool is heated so we used it even in winter. There is also a firepit area to hang out.

    Stayed in November 2023

  • Reviewed: 12 November 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Central location. Easy freeway access. Quiet, clean

    Stayed in October 2023

  • Reviewed: 4 November 2023

    2.0
    Would not recomend this hotel.
    • Leisure trip
    • Couple
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 7 nights

    They ran out of food at breakfast a couple of days between 7:30 and 8 o'clock. When guests asked if there was any more fruit, danish, yogurt the answer was no not today. We were told that our room would be cleaned every 3 days which was fine. After 3 days we got new towels. The sheets were not changed, the used towels were not removed and the garbage was not removed. When I asked about this I was told they were very busy with other rooms and we could change the sheets ourselves.

    The pool

    Stayed in October 2023

  • Reviewed: 30 October 2023

    6.0
    Too loud, wouldn’t stay again.
    • Leisure trip
    • Couple
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was very poor. The first morning we showed up, there was no food left. The second morning there was very little food. No juice or water just coffee, cheap bagels, and old bananas. The biggest issue was the loudness. This property is more like a motel not hotel.

    The rooms were nice and clean

    Stayed in October 2023

Showing 76 – 100

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