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Reviews of Comfort Inn & Suites 3 stars

3700 North Wilke Road, Arlington Heights, IL 60004, United States

#7 of 9 hotels in Arlington Heights

Guests' Choice

Review score

Based on 284 hotel reviews

7.0

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.5

  • Location

    7.9

  • Facilities

    7.2

  • Staff

    8.1

  • Value for money

    7.4

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 27 April 2024

    6.0
    My stay was uncomfortable because I had children in a hotel undergoing construction.
    • Leisure trip
    • Family with young children
    • Quadruple Room with Two Queen Beds - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Waited over 15 minutes at the counter. A staff member was sarcastic…a clever bully. It should have been noted that the facility was under construction. I will not have utilized the hotel at that time because there is always danger with children around during construction. I had 5 children with me making it nervy and uncomfortable on the 1st floor.

    The beds were very comfortable. Some staff members did their best to be helpful. They served breakfast. The swimming pool was available. There was expansion going on which is great if disclosed to clients.

    Stayed in March 2024

  • Reviewed: 30 March 2024

    6.0
    Didn’t get everything promised which makes it hard to write a positive review.
    • Leisure trip
    • Family with young children
    • Quadruple Room with Two Queen Beds - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    No TV and when I wrote the company for some sort of small refund I got no response

    Breakfast was good the room was satisfactory

    Stayed in March 2024

  • Reviewed: 30 March 2024

    7.0
    Great location and decor just need more upkeep and to finish renovations!
    • Leisure trip
    • Family with young children
    • King Room - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    That the website didn’t say the hotel is under renovations, anytime you need towels for the pool, you have to go to the front desk to retrieve them and good luck if someone is present to give you towels, the couch and bed sheets had stains and the trashed piled up for 3 days until housekeeping removed it by the ice maker.

    The location, the staff and the price!

    Stayed in March 2024

  • Reviewed: 25 March 2024

    6.0
    Pleasant room and staff
    • Couple
    • King Room - Disability Access/Non Smoking
    • Stayed 3 nights
    • Submitted via mobile

    It was under construction and TV internet did not work. Breakfast was plain.

    Staff, Zaki was really good and helpful.

    Stayed in March 2024

  • Reviewed: 15 March 2024

    8.0
    overall comfortable and peaceful.
    • Leisure trip
    • Solo traveller
    • King Room - Non Smoking
    • Stayed 3 nights

    some part of the hotel were under renovation, so that was an eye sore. the tv in my room was not functioning. they stated that it would work shortly but it never did. regardless, i stayed in the room.

    Stayed in March 2024

  • Reviewed: 26 October 2023

    6.0
    They charged me again. And asking Booking.com to refund
    • Business trip
    • People with friends
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    Remodeling

    Quiet

    Stayed in October 2023

  • Reviewed: 14 September 2023

    6.0
    Likely to be much better after the renovations, but still not a bad stay for the current cost.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 5 nights

    The property was in the midst of a major overhaul and transfer between owners. As the rooms being offered were prior to the renovation, there were a lot of issues with in-room things not functioning and many amenities were not available. However, the staff was very friendly and helpful with fixing what they could.

    The location is pretty good and many options for very good and quick food are nearby. The highway is right next to the hotel as well. The staff was always helpful and nice. The Wi-fi did not require any password and was both simple to use and reliable.

    Stayed in September 2023

  • Reviewed: 6 August 2023

    6.0
    Pleasant
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Overall good

    The view of my room is very nice

    Stayed in August 2023

  • Reviewed: 3 August 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    Gym was totally out of service. None of the machines were working

    Location, Parking, Breakfast,

    Stayed in July 2023

  • Reviewed: 2 August 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    Besides having other human hair on a few of the towels and one room key did not work. My stay was OK.

    Stayed in July 2023

  • Reviewed: 2 August 2023

    7.0
    Good
    • Solo traveller
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    Very noisy, not very clean

    Nothing

    Stayed in July 2023

  • Reviewed: 31 July 2023

    6.0
    Ok kind
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    No water at room and also no water to fill it

    Room was good

    Stayed in July 2023

  • Reviewed: 30 July 2023

    6.0
    A ok place to stay
    • Family with young children
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Our other room lacked the refrigerator and microwave. The pool smelled like marijuana. The carpet was dirty. I had chosen to pay in advance and the hotel did not take the payment.

    It had the pool. One of our rooms had a refrigerator and microwave. I'll go easy because the hotel is switching ownership and is undergoing a lot of changes.

    Stayed in July 2023

  • Reviewed: 30 July 2023

    8.0
    Very good
    • Business trip
    • People with friends
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Good

    Good

    Stayed in July 2023

  • Reviewed: 16 July 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Dirty, stinks and weird people

    Stayed in July 2023

  • Reviewed: 12 July 2023

    7.0
    Good
    • Business trip
    • Group
    • King Room
    • Stayed 3 nights

    The hotel itself is nice, the breakfast is a disaster.

    Stayed in June 2023

  • Reviewed: 3 July 2023

    6.0
    Good potential!
    • Leisure trip
    • Couple
    • King Room - Hearing Accessible
    • Stayed 1 night
    • Submitted via mobile

    Very noisy and cluttered 1st and 2nd floors. Lots of trash and items outside the rooms. Loud gatherings in parking lot. I am guessing this is a sanctuary residence for immigrants which would explain the current conditions. Quite noticeable. The staff was doing the best they could. Constantly saw employees cleaning and picking up trash. The pool was over crowded with kids and appeared like it was the source of their baths. Garden area was cute but way too many personal items outside the patio doors of the first floor. All the doors were wide open and many screen doors damaged.

    Grounds overall were good. Room was clean and spacious. View was nice

    Stayed in July 2023

  • Reviewed: 23 June 2023

    8.0
    clean , comfortable and friendly
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    the breakfast is highly lacking compared to other places we’ve stayed for around the same price , and the breakfast area wasn’t kept stocked or very clean …. I’d say this is really the only department that is lacking ! the pool hours could use extended …. when you come to stay to go do something….. but can’t use the pool after b/c they close it too early.

    beds comfortable, room clean , location good, staff friendly! didn’t get to use the pool , but it looked nice .

    Stayed in June 2023

  • Reviewed: 18 June 2023

    7.0
    Nice staff and hotel but the water had bacteria everywhere i do have a test kit
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 11 nights
    • Submitted via mobile

    Clean the pool water 💦 it's gross

    The stay was great the you'll need to clean the pool it was so gross and smells like mold please clean

    Stayed in June 2023

  • Reviewed: 13 June 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    the floor was pretty dirty

    quiet

    Stayed in June 2023

  • Reviewed: 5 June 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Tub - Mobility/Hearing Accessible
    • Stayed 2 nights
    • Submitted via mobile

    the pool water was not clean.

    it was spacious.

    Stayed in June 2023

  • Reviewed: 31 May 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite
    • Stayed 4 nights
    • Submitted via mobile

    There was a family living in a unit by the door to the parking closest to our room and constantly garbage and things right outside.

    Breakfast needs improvement. Front desk staff was very nice, housekeeping did a fine job.

    Stayed in May 2023

  • Reviewed: 30 May 2023

    7.0
    Half and Half
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 6 nights
    • Submitted via mobile

    The pool was too cold and my key card kept acting up couldn't get in my room almost everyday for 6 days

    Great atmosphere and the desk clerks was absolutely fantastic

    Stayed in May 2023

  • Reviewed: 3 May 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Needed towels at the pool. Breakfast was okay.

    Hotel staff was accommodating. The pool was warm. Our room was nice and clean.

    Stayed in April 2023

Showing 1 – 25

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