3700 North Wilke Road, Arlington Heights, IL 60004, United States
#7 of 9 hotels in Arlington Heights
Guests' ChoiceBased on 284 hotel reviews
7.0Cleanliness
7.5
Comfort
7.5
Location
7.9
Facilities
7.2
Staff
8.1
Value for money
7.4
Free WiFi
8.8
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End of dialog contentReviewed: 27 April 2024
Christian
United StatesWaited over 15 minutes at the counter. A staff member was sarcastic…a clever bully. It should have been noted that the facility was under construction. I will not have utilized the hotel at that time because there is always danger with children around during construction. I had 5 children with me making it nervy and uncomfortable on the 1st floor.
The beds were very comfortable. Some staff members did their best to be helpful. They served breakfast. The swimming pool was available. There was expansion going on which is great if disclosed to clients.
Stayed in March 2024
Reviewed: 30 March 2024
Marianne
United StatesNo TV and when I wrote the company for some sort of small refund I got no response
Breakfast was good the room was satisfactory
Stayed in March 2024
Reviewed: 30 March 2024
Takisha
United StatesThat the website didn’t say the hotel is under renovations, anytime you need towels for the pool, you have to go to the front desk to retrieve them and good luck if someone is present to give you towels, the couch and bed sheets had stains and the trashed piled up for 3 days until housekeeping removed it by the ice maker.
The location, the staff and the price!
Stayed in March 2024
Reviewed: 25 March 2024
Parul
United StatesIt was under construction and TV internet did not work. Breakfast was plain.
Staff, Zaki was really good and helpful.
Stayed in March 2024
Reviewed: 15 March 2024
Denise
United Statessome part of the hotel were under renovation, so that was an eye sore. the tv in my room was not functioning. they stated that it would work shortly but it never did. regardless, i stayed in the room.
Stayed in March 2024
Reviewed: 26 October 2023
John
United StatesRemodeling
Quiet
Stayed in October 2023
Reviewed: 14 September 2023
Scott
United StatesThe property was in the midst of a major overhaul and transfer between owners. As the rooms being offered were prior to the renovation, there were a lot of issues with in-room things not functioning and many amenities were not available. However, the staff was very friendly and helpful with fixing what they could.
The location is pretty good and many options for very good and quick food are nearby. The highway is right next to the hotel as well. The staff was always helpful and nice. The Wi-fi did not require any password and was both simple to use and reliable.
Stayed in September 2023
Reviewed: 6 August 2023
Aly
United StatesOverall good
The view of my room is very nice
Stayed in August 2023
Reviewed: 3 August 2023
Ammad
Saudi ArabiaGym was totally out of service. None of the machines were working
Location, Parking, Breakfast,
Stayed in July 2023
Reviewed: 2 August 2023
Rachel
United StatesBesides having other human hair on a few of the towels and one room key did not work. My stay was OK.
Stayed in July 2023
Reviewed: 2 August 2023
Luis
United StatesVery noisy, not very clean
Nothing
Stayed in July 2023
Reviewed: 31 July 2023
Krishna
United StatesNo water at room and also no water to fill it
Room was good
Stayed in July 2023
Reviewed: 30 July 2023
Jennifer
United StatesOur other room lacked the refrigerator and microwave. The pool smelled like marijuana. The carpet was dirty. I had chosen to pay in advance and the hotel did not take the payment.
It had the pool. One of our rooms had a refrigerator and microwave. I'll go easy because the hotel is switching ownership and is undergoing a lot of changes.
Stayed in July 2023
Reviewed: 30 July 2023
Sami
United StatesGood
Good
Stayed in July 2023
Reviewed: 16 July 2023
Layla
United StatesDirty, stinks and weird people
Stayed in July 2023
Reviewed: 12 July 2023
Holger
GermanyThe hotel itself is nice, the breakfast is a disaster.
Stayed in June 2023
Reviewed: 3 July 2023
Donald
United StatesVery noisy and cluttered 1st and 2nd floors. Lots of trash and items outside the rooms. Loud gatherings in parking lot. I am guessing this is a sanctuary residence for immigrants which would explain the current conditions. Quite noticeable. The staff was doing the best they could. Constantly saw employees cleaning and picking up trash. The pool was over crowded with kids and appeared like it was the source of their baths. Garden area was cute but way too many personal items outside the patio doors of the first floor. All the doors were wide open and many screen doors damaged.
Grounds overall were good. Room was clean and spacious. View was nice
Stayed in July 2023
Reviewed: 23 June 2023
Holly
United Statesthe breakfast is highly lacking compared to other places we’ve stayed for around the same price , and the breakfast area wasn’t kept stocked or very clean …. I’d say this is really the only department that is lacking ! the pool hours could use extended …. when you come to stay to go do something….. but can’t use the pool after b/c they close it too early.
beds comfortable, room clean , location good, staff friendly! didn’t get to use the pool , but it looked nice .
Stayed in June 2023
Reviewed: 18 June 2023
Sparkle
United StatesClean the pool water 💦 it's gross
The stay was great the you'll need to clean the pool it was so gross and smells like mold please clean
Stayed in June 2023
Reviewed: 13 June 2023
Gabriela
Romaniathe floor was pretty dirty
quiet
Stayed in June 2023
Reviewed: 5 June 2023
Harrison
United Statesthe pool water was not clean.
it was spacious.
Stayed in June 2023
Reviewed: 31 May 2023
Shannon
United StatesThere was a family living in a unit by the door to the parking closest to our room and constantly garbage and things right outside.
Breakfast needs improvement. Front desk staff was very nice, housekeeping did a fine job.
Stayed in May 2023
Reviewed: 30 May 2023
Sparkle
United StatesThe pool was too cold and my key card kept acting up couldn't get in my room almost everyday for 6 days
Great atmosphere and the desk clerks was absolutely fantastic
Stayed in May 2023
Reviewed: 3 May 2023
Alicia
United StatesNeeded towels at the pool. Breakfast was okay.
Hotel staff was accommodating. The pool was warm. Our room was nice and clean.
Stayed in April 2023
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