Everything, from the staff to the whole facility

Everything was amazing. We stayed in the hotel for our wedding and I’ll be back for sure when we visit again.

Stayed in April 2024

Nothing

Just perfect!

Stayed in April 2024

There isn’t a single complain about our stay.

It was absolutely gorgeous, every single person we encountered went above and beyond in customer service. The hotel itself was right on the river and extremely accessible.

Stayed in April 2024

The toilet paper was awful - really cheap and thin. Also they only had a Nespresso machine for hot water so making a decent cup of tea was impossible as the water wasn't warm enough - a kettle would have been appreciated. There was lots of wardrobe space but not many hangers and hardly any drawer space to store clothes.

The room was spacious and very clean. The location was excellent. The bed was fabulously comfortable.

Stayed in April 2024

Food and drink overpriced.

Quality of hotel and staff.

Stayed in April 2024

Your rates are fairly high compared to other like hotels.

My room was #906. Partial lake view. Housekeeping services are exceptional.

Stayed in April 2024

Heavy scent to lobby.

We loved the aesthetics and the luxurious comfort the entire facility provided. Best hotel stay hands down.

Stayed in April 2024

Not a thing.

Everything was exceptional.

Stayed in April 2024

Kid Friendly

Stayed in March 2024

Instagram

Everything was a great experience

Stayed in February 2024

Wardrobe space is very small and not well designed. Reception does not work at 5 star level. Slow, inefficient.

Rooms are spacious, quiet and beautiful. Location is fabulous. Most staff are wonderful. Gorgeous hotel.

Stayed in December 2023

The reception is the only part of this hotel that is below par - slow service every single time we've stayed there, and not particularly helpful.

One of our favourite hotels in the world! Rooms are fabulous - luxuriously comfortable, quiet and spacious; location is great, and service is excellent - from bellhops to housekeeping to concierge.

Stayed in January 2024

The TVs HDMI wasn’t working properly and our room was cold. Took a very long time for it to heat up once we turned the heat temperature up. Only the bedroom part of the room

It was so beautiful and so clean

Stayed in December 2023

Super comfortable and lovely staff. The location was also excellent. I can’t imagine anyone leaving a negative review about this hotel.

Stayed in December 2023

Other staff should smile a little bit more especially at the restaurant

The concierge Ikram was so welcoming and so helpful! She made the difference!

Stayed in October 2023

I had the best experience all around- hotel and room were clean, staff was consistent and eager to please.

Stayed in November 2023

The staff everyone was of great service.

The rooms are stunning!

Stayed in July 2023

Although I was on a higher floor, I was still directly looking at a parking garage. I would come back if a room with river view was available. If I stood directly at the window, I was able to see the river, though.

Welcoming staff, beautiful and well-appointed rooms, and a prime location if you want to get to the river quickly. The view in the lobby is stunning, and I could have spent hours just exploring the unique art on every floor. The Langham delivers what it promises: luxury.

Stayed in October 2023

We booked a room with two beds, capacity of 4 people (3 used the room). Unfortunately, the beds were far too small for 2 adults, we are average sized (5ft 9in & 5ft 7in, both normal range BMI) so I don't know how bigger/taller couples would manage in them. This is disappointing, considering the cost of the room.

The location of the hotel is exceptional, very central for access to all Chicago has to offer. The bar is very comfortable with fabulous views over the river and the staff are plentiful and very attentive. Our room was lovely and quiet with a very well equipped bathroom (inc bath). As you'd expect, the fixtures and fittings throughout are all top end and in beautiful condition. My husband's suitcase was damaged beyond repair during the inbound flight, the staff at The Langham disposed of the broken suitcase without fuss, which greatly reduced our stress levels and made a huge difference to our stay.

Stayed in September 2023

Everything about The Langham hotel was amazing. The ambience, service and attention to details were perfect. The staff was also extremely friendly.

Stayed in September 2023

Great location, building with architectural significance, impeccable cleanliness and service, sustainability policy carried out without compromises.

Stayed in August 2023

Every aspect exceeded my expectations

Felt like an absolute king.

Stayed in August 2023

The elevators are on one end so that you potentially have to walk a long way to get to your room.

Very attentive and helpful staff. Comfortable bed. Great amenities. Beautiful rooms

Stayed in August 2023

I’ve no complaints.

Beautiful interior, excellent service and close proximity to many venues and the river walk.

Stayed in July 2023