You will pay through the teeth for this location. Add on expenses are too much: $78/day parking, $30/day resort fee, $8 cups of coffee. Two nights here ended up being over $700 for a standard king room. Too much! Union Square is improving, but the area is still awash with community members who need serious help and access to toilets and other basic services. It’s still a heartbreaking scene.

The staff is excellent. Hard-working and personable professionals.

Stayed in April 2024

unfortunately the extensive renovations causing bar/restaurant closures was not expected and influenced my rating

Stayed in March 2024

Nothing

Rooms were large,staff was nice,breakfast options are good and in general it is clean

Stayed in April 2024

Location, room

Stayed in March 2024

Renovations were going on at the time which we did not know about until we arrived so some facilities closed. The lobby was freezing! One needed over coats to just stand in line at the reception desk or order from the self serve cafeteria, which was not my fave place.

Location was great near Union Square, shopping, theatres, Modern Art gallery, lots of restaurants etc. The staff were very helpful, particularly the valet parking, luggage and concierge. Nostalgic and a fabulous view from our room plus super elevator ride in the new tower.

Stayed in March 2024

Bathroom very small!! People cleaning room did not take coffee filters out of coffee pot( people put them in water section). There were 3 in water area. Need instructions so people how to use it

Herman at check in was excellent !

Stayed in February 2024

Construction was a bother. Seats in clock bar very uncomfortable. $40 for an Oban 14 Scotch was RIDICULOUS.

We had the best check in experience with Fazal. There’s a guy who’s going places. Promote him ! Great room, loved the elevator, comfortable bed. All the staff were terrific.

Stayed in February 2024

The bill was confusing after our stay from Westin. There were terms that were unclear and I wasn't sure what I was charged for. After dropping them emails and reading up about Marriot bills, I figured this is the case for all Marriot hotels. I wasn't charged anything different from what I was promised but the terms in the receipt were confusing. For a three day stay I was charged parking pf $75 everyday which I thought was ridiculous! Please know that San Francisco hotels charge something called a "Destination fee". This is a good to know information before you book hotels here. Surprisingly hotels in Vegas don't charge this but SFO does!

It was a great hotel location wise especially in the holiday season.

Stayed in December 2023

I forgot my toothpaste and your concierge went immediately to get me one Please say a big thank you

Stayed in February 2024

The size of the room. The atmosphere of the hotel. The Click Bar. The location.

Stayed in January 2024

room was good and the view was superb !

Stayed in January 2024

Looks tired.

Location, room size, great gym facilities.

Stayed in December 2023

As per the comment above.

Overall, I was happy with the facility, the lighting was a bit dim, and most floors were carpet which I felt needed a refresher. The property is in an area surrounded by several homeless people which at times felt a bit unsafe. There would also be bouts of loud music around the property in the middle of the night which would disrupt my sleep for a few minutes. Otherwise, it was an okay stay!

Stayed in February 2024

I was charged twice so I had to deal with that one morning when you don't really want to handle that on a vacation. The first lady I spoke to said I wasn't charged twice but when I showed her my credit card statement she got her manager and then something was actually done about it. Added some stress to my stay.

The hotel was wonderful and the staff was friendly. However, I was charged twice so I had to deal with that one morning when you don't really want to handle that on a vacation. The first lady I spoke to said I wasn't charged twice but when I showed her my credit card statement she got her manager and then something was actually done about it. Added some stress to my stay.

Stayed in December 2023

i didnt like the location. too much homeless around the area and it doesnt feel safe anymore

the character of the hotel.

Stayed in December 2023

I didn’t like the constant smell of cannabis (not inside the hotel) near the entrance to the hotel or in the streets. I know this is nothing to do with the hotel.

Fantastic location. Great beds. Very clean and very quiet.

Stayed in January 2024

Food options are limited inside the property, especially late night

Location and history of the place is amazing. We had a great time seeing holiday decorations and lights around SF downtown.

Stayed in December 2023

The building is old, but still quite good maintainance. I think the room carpet need to be furnished soon.

Very good location, have a very comfort bed, clean toilet too.

Stayed in December 2023

Great location. Walking distance to everything.

Stayed in December 2023

Water bottles were not placed in room We had to ask at reception.. people at reception were very kind

Deco n old charm

Stayed in November 2023

None.

As for me, I like the location best. It’s convenient to reach the stores which I want to visit in SF.

Stayed in December 2023

Weak water pressure. Bedding felt cheap

Location. Room was clean & comfortable.

Stayed in December 2023

The POP bar is only open on weekends which was a little disappointing

Hotel is close to all we wanted and major attractions were easily accessible.Allstaff were very helpful.

Stayed in December 2023

Really nothing.

We love the location! It’s the best. We love the Clock Tower Bar and Champagne pop up. We also enjoy the spacious rooms and very comfortable pillows and bed.

Stayed in December 2023