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Clean and spacious room, providing a comfortable stay. The breakfast buffet offered a good variety of options and was well-prepared, making it a pleasant start to the day.

I had a great stay! The hotel was nice and comfortable, and the breakfast buffet was amazing. It would be even better if the hotel could offer complimentary access to the hot springs for all guests, rather than on a payable basis. Their outdoor/indoor hot springs area is a definite must visit for the experience it provides. A big shout-out to Mr. Eric Gao, who was fantastic in guiding us around the area and explaining the facilities we could enjoy during our stay.

Great resort, front desk assistance and tour guidance available 24/24. One Chinese and one “Western” restaurant inside the hotel, which was very convenient. Pick up bus from hotel to the skying location and for the tour of the Tianchi Mountain Lake and other natural spots.

Amazing hotel. We spent an incredible week in that hotel. To begin with, it was very convenient, shuttle bus from and to the airport were included. The hotel is very beautiful with lots of apparent wood, stones and carpet that give it a nice cozy wintery feel. The location is great it’s probably the closest hotel to the ski lifts with a true ski in ski out. Included in the room is ski pass and ski rental (skis, poles, boots and helmets, we had our own helmets). The equipment is great and provided by the hotel in their own ski house. Also included was a daily pass to the water park and a one pass to the hot springs. We went once to each and it both were nice. The hotel also has a nice large pool and an open air hot pool. We had the club room which gave us access to the breakfast which is a buffet with a very large choice, a light lunch with a set lunch to choose from and an après ski buffet with some choice of food and drinks. I highly recommend that package. The staff was very nice and helpful. I don’t speak Chinese and my girlfriend only speaks a bit and it was easy to have help the whole time. Thank you very much to all the staff. We also had a medical emergency and the hotel staff helped arrange and ambulance and the manager came with us and walked us through the hospital. It was incredibly helped and relieved the stress massively as we had just arrived when it happened and had no idea of the environment. Thank you very very much Chris ! On top of that, the village is very nice with much more than I was expecting. Lots of gear shops and restaurants maybe lacking a little bit on the supermarket side but most things can be found. The piste are also opened for a night skiing sessions which we didn’t attend but will definitely do next time. There were goski photographers everywhere on the pistes and at the end of them taking photos that you can then buy on their app, it’s a pretty cool service.

Amazing new building I had a room on 28th level.

Service is excellent, especially a guy responsible for the swimming pool.

We did not have time to have the breakfast

The accommodation was so clean and tidy.