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Ms Tiara was very rude and told me I can’t never get a room here because I was complaining about people Disturbing the peace at 12am and the rooms was not clean I feel like I should have gotten my $200 back ASAP after I told them but they didn’t and had The nerves to tell me I can never come back here again she is very unprofessional and she told the person who was with me that he can’t get a room here either and he had nothing to do with me telling them that the rooms was not clean and the people we're very loud and they hang out in the parking lot let it’s a night club smh it very sad that the people they are letting live in here tearing the place down .

Everything was within walking distance, it appeared to be a nice town, we only stayed a few days. Museums and aquarium are awesome!. Traffic could get overwhelming, but its Chicago so you should expect that Overall a nice experience. Will visit again.

Got in about 10 pm and crawled into bed only to discover the next morning that there was dayold poop on the top and bottom sheets of the bed. The manager accused my wife of causing the problem and she added that if we thought we were getting a discount that wasn’t happening She called the corporate office to explain what happened. At breakfast the attendant blocked access to the food bar with guests waiting while she unloaded two large boxes of cereal. The advertised WiFi did not work so we had trouble hailing UBER TO MAKE our exit. This was not Best Western More like worst Western. Not worthy of the chain’s name

We booked Extended Stay America because its a Pet Friendly Hotel. However, after driving fourteen long hours to Burbank IL, we were turned away by the hotel because they didn't have a room to accommodate my dog, because they wasn't aware a dog was included in my stay. HELLO!!! KEY WORD: PET FRIENDLY, is what it says on the website. There is no box to check for an attending pet. There Needs to be questions on the website that lets the customer include the pet information in the booking details, just as it has a box for the number of adults /children. My grandchildren and I were exhausted after the long ride and asked to use the toilet and the staff waiting on us said " The Restroom was Only For Customers". WOW!! The staff had no Hotels to Refer us to after refusing us a room and the toilet. And HIS lack of eye contact while talking with me said, "He didn't care". Customer service skills are very poor. Booking.com also should have a better questionnaire that allow you to include Pets as a traveling companion. Both the Hotel and Booking.com should really adding a Pet box to check for PET FRIENDLY HOTELS. Really disappointed.... NEVER AGAIN!!!!

The only good thing about this hotel is close to the airport...the whole hotel needs an over all cleaning...deep cleaning.look at the pics I posted if they upload then to the site.then you decide..yuck..yuck..yuck!