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The place is ideal for people who need to stay near the airport, almost all the hotels offer shuttle services. It's near the CTA station as well. Many chained fast food/ restaurants along with all retail stores are nearby as well.

i was awoke at 11:48 p.m. claiming they smelled smoke. i was sleeping in my underwear. i told him he did not have permission to enter, however, he DID enter my room while my girlfriend and I were sleeping in our underwear. Thankfully, the door was latched. They then charged me $250, i asked for proof, they said they had pictures and i am still waiting for that. Horrible place.

Where to start in describing my short stay at the Best western Des Plaines? I travel for work so I booked here for 3 nights through booking .com. I work in healthcare and I work night shift. And despite informing the receptionist that I would kindly like not to be disturbed during the day, I did not get to a chance to sleep. Firstly, the house keeping kept knocking on my door the whole day, shouting in the hallway and at some point they opened my door twice. I kept ignoring them but later when I got to open, there was a guy at the door who walked into my room right away to test the fire alarm. I found this both rude and as a woman traveling alone very uncomfortable. During my second day I made a decision to shorten my stay therefore I decided to check out at 6pm yet they charged my card for 3 nights. When I called, the manager was very rude to me “That is our policy” he kept repeating in a tone I wouldn't use on a dog. “Your policy is being flexible, our policy states no refund” we were exchanging words back and forth because I did not understand why they had to charge me for the 3rd night I did not use. Fast forward, To my return I then contacted the central customer support helpline, they forwarded my complaint to the hotel and probably the same manager I spoke to who reiterated their policy again 3 weeks later. In short let me summarize. Customer service non existent. Cleanliness. Poor Comfort. Poor Value for money VERY poor. If you are thinking of staying Western Des plaines. Look for another hotel!

It's a good place to stay, especially if you travel for events. There's food options within walking distance (if it's nice enough) and it's about 10 minutes (or less) away from a lot of noteworthy spots in the area.

Not a convention center! Old hotel , uncomfortable beds and dirty room! 70 year old guests who traveled 10 hours to arrive to fake information! Website says shuttle service! No mention that you have to call! I queried 3 competing hotels and they said comfort inn comes regularly, no need to call! Once I got here, too tired to change. It’s a management issue! Will not book any comfort inn, in the future! Fake fake fake!