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Horrible experience with both Marriott and BOOKING.Com. We traveled with a service dog and noted this when making our reservation - the hotel charged us $150 for room cleaning before we even checked I . Additionally, the hotel was virtually empty but we were placed on the lowest floor with view of the parking lot. Over $500 for one night a very old hotel and we were even refused a pot of hot water. NEVER USING BOOKING. COM and would NEVER STAY AT THIS MARRIOT AGAIN.

Location, location, location! This hotel was within walking distance to great restaurants, bars, and shops. We were so happy with how close it was to the beach and the bay! Don't let the pictures of the rooms fool you, they look old in the pictures but were so cute and beached themed, definitely a nice surprise. The beds and pillows were very comfortable. Warren at the front desk was fantastic. Will definitely return on our next trip.

The heater didn’t work and it’s winter. The staff tried to fix but it needs a Professional. I was a bit cold. There are fireplaces that don’t work but it’s not on the website so I couldn’t be upset. Overall, it is a nice place and I will visit again. I like that the staff were accommodating and pleasant as they could. It’s a beautiful boutique hotel. Great upgrades have been done to the building. Owner and Grandson are Amazing

The location and value of the property was was made our trip stellar! We loved spending time on the patio, using the dock to go out on our paddleboards and rode bikes from the house to the beach / bars / restaurants / pier / etc! You can't beat this location or the price! (We brought our own paddleboards and rented bikes - these are not offered through the property).

THIS is a very sweet Hotel it's right on PCH. They offer ice chest, towels, bikes, beach chairs, anything you could possibly need to go across the street to the beach and it's all there on your good behavior on the honor System. You don't have to check anything out. The greeter was fantastic checked us in in a second. We'll be back.

Balboa Bay Resort has officially become one of my top local destinations. My boyfriend & I decided on a mini getaway & our stay was just incredible! Beautiful hotel, great location, luxury stay, etc.

Couldn't possibly be better location for Newport Beach. Didn't seem like there was a lot of parking which might be a problem if the hotel is full but wasn't a problem for me.

The location is why we selected the property. The hotel itself is very picturesque, somewhat of a Hotel California vibe. The entire staff was second to none.

We loved the hotel for the friendly staff, clean rooms, amazing pools and fantastic environment.

Good location, clean and great hotel for just having somewhere to sleep.

The beds were comfy, nice vibe and overall beautiful hotel

great hotel snd location

Being a world traveler and seeing many practices firsthand, The Resort at Pelican Hill is akin to the divinity found in architecture imparting peace to the inhabitants within. The architecture is inspired by Andrea Palladio. Such symmetry is evidenced in all the structures adorning this tranquil resort. Upon arrival we learned the resort was SOLD OUT. We were fortunate to have obtained a reservation for this busy holiday weekend. The upgrade was unexpected---thank you---it imparted an 180 degree view of the Pacific Ocean and The North Villas became a sacrosanct home for the next few days. Refrigerator was stocked with "gourmet" necessities. COVID19 measures were in place to safeguard all guests in their observance of physical distancing. Meals (like the resort) were served with care and to the level as expected if we were dining at Andrea or The Pelican Grill. Safety of the guests was of utmost importance as security called to check with registered guest to allow any visitors or acquaintances on the property. Happy dogs on leashes strolled on the property and doggie bags were provided. From Housekeeping to the Dining Service staff, our time here was nothing that even a weary curmudgeon traveler could classify or rate any lower than five stars. Thanks to The Irvine Company and Mr. Bren for making this a pleasantly memorable stay and the impartation of hope---despite COVID19. Upon leaving we collectively had a renewed sense of calm, health and togetherness that we had somehow misplaced during the pandemic. The Resort at Pelican Hill gave us privacy, security and world class dining that we had come to take for granted. Definitely will be returning soon. Personal thanks to GM Gerard, thank you!

The receptionist was super sweet! I even remembered her name Zoe 😊