Featuring a heated outdoor pool (Seasonal) and on-site restaurant, SureStay Hotel by Best Western North Vancouver Capilano is located at the foot of Grouse Mountain. Free WiFi is offered in all rooms. Vancouver city center is 4.3 mi away. A 32" flat-screen TV is offered in rooms at SureStay Hotel by Best Western North Vancouver Capilano. A work desk, ironing facilities and an in-room tea and coffee maker are included. All rooms have mini fridges. Our one bedroom suites also include microwave and two-burner hotplate for light cooking. De Dutch Pannekoek House is open on-site, serving a blend of Dutch and local breakfast meals. Lunch is also available. The Capilano Suspension Bridge is 1.2 mi away. The Vancouver Aquarium at Stanley Park is 12 minutes' drive from SureStay Hotel by Best Western North Vancouver Capilano.

Couples in particular like the location – they rated it 8.2 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

SureStay Hotel by Best Western
Hotel chain/brand
SureStay Hotel by Best Western

Property highlights

Top Location: Highly rated by recent guests (8.3)

Free private parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 king bed
and
1 sofa bed
1 king bed
1 queen bed
2 twin beds
and
1 sofa bed
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Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.6
Facilities
7.5
Cleanliness
8.1
Comfort
8.0
Value for money
7.8
Location
8.3
Free Wifi
8.6
Select topics to read reviews:

See what guests loved the most:

  • Silvia
    Canada Canada
    I liked that it was quiet, room was clean, parking right in front of the room. No complaints about anything. Overall satisfaction. Bus stop is very close. Check in and out fast and staff friendly.
  • Dorothy
    Canada Canada
    Good location, we were on second floor and it was quiet.
  • Jackie
    Canada Canada
    The property was clean and tidy. I’m a smoker so they did have a spot for smoking, yay. Staff was gracious and accommodating. We did need to change rooms and the staff quickly helped us with that.

Hotel area info

Restaurants
1 Restaurant On Site

  • De Dutch Pannekoek House
    • Cuisine
      Dutch
    • Ambience
      Family-friendly

Amenities of SureStay Hotel by Best Western North Vancouver Capilano

Most popular amenities
  • Outdoor swimming pool
  • Free parking
  • Free Wifi
  • Family rooms
  • Non-smoking rooms
  • Restaurant
  • Tea/Coffee Maker in All Rooms
Bathroom
  • Toilet paper
  • Bathtub or shower
  • Toilet
Kitchen
  • Refrigerator
Activities
  • Golf course (within 2 miles)
Food & Drink
  • Tea/Coffee maker
Internet
Wifi is available in the rooms and is free of charge.
Parking
Free private parking is available on site (reservation is not needed).
    Services
    • Fax/Photocopying
    • Express check-in/out
    • 24-hour front desk
    Safety & security
    • Fire extinguishers
    • Smoke alarms
    General
    • Designated smoking area
    • Air conditioning
    • Smoke-free property
    • Heating
    • Family rooms
    • Non-smoking rooms
    Outdoor swimming pool
    Free!
    • Seasonal
    • All ages welcome
    Languages Spoken
    • Arabic
    • Mandarin
    • English
    • Farsi
    • Filipino
    • Cantonese

    House rules
    SureStay Hotel by Best Western North Vancouver Capilano takes special requests – add in the next step!

    Check-in
    From 15:00
    Guests are required to show a photo ID and credit card at check-in.
    Check-out
    Until 11:00
    Cancellation/ prepayment
    Cancelation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
    Refundable damage deposit
    A damage deposit of CAD 100 is required on arrival. That's about US$73. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
    Children & Beds

    Child policies

    Children of all ages are welcome.

    Children 13 and above will be charged as adults at this property.

    To see correct prices and occupancy info, add the number and ages of children in your group to your search.

    Crib and extra bed policies

    Cribs and extra beds aren't available at this property.

    Age restriction
    The minimum age for check-in is 21
    Pets
    Pets are not allowed.
    Groups
    When booking more than 9 rooms, different policies and additional fees may apply.
    Cards accepted at this hotel
    American ExpressVisaMastercardDiners ClubDiscover

    The fine print
    Must-know information for guests at this property

    Payment will be taken directly by the property. In some cases, prior to arrival, the property may pre-authorize the credit card to confirm that it is valid. This can appear as a temporary reduction in the card's balance, but it is not the actual charge. For further details, contact the credit card provider.

    Third party credit cards are not accepted. Guest must present their own credit card along with photo identification at check-in.

    One parking spot per room reserved.

    Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property currently isn't accepting guests from certain countries on dates where such guidelines exist.

    In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

    Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

    As a result of the coronavirus (COVID-19), this property has temporarily suspended its shuttle services.

    Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

    Due to the coronavirus (COVID-19), this property has reduced reception and service hours.

    In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

    Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19).

    Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures.

    Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.

    A damage deposit of CAD 100 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

    FAQs about SureStay Hotel by Best Western North Vancouver Capilano

    • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

    • Check-in at SureStay Hotel by Best Western North Vancouver Capilano is from 3:00 PM, and check-out is until 11:00 AM.

    • Room options at SureStay Hotel by Best Western North Vancouver Capilano include:

      • Quad
      • Suite
      • Double

    • SureStay Hotel by Best Western North Vancouver Capilano has 1 restaurant:

      • De Dutch Pannekoek House

    • The prices at SureStay Hotel by Best Western North Vancouver Capilano may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

    • SureStay Hotel by Best Western North Vancouver Capilano is 2.3 miles from the center of North Vancouver. All distances are measured in straight lines. Actual travel distances may vary.

    • SureStay Hotel by Best Western North Vancouver Capilano offers the following activities/services (charges may apply):

      • Golf course (within 2 miles)
      • Swimming pool

    • Yes, SureStay Hotel by Best Western North Vancouver Capilano is popular with guests booking family stays.