Room was spacious with all modern amenities, however bathroom was very small, smaller than usual 3 star hotels. Location wise it was perfect. located on a quiet street but still walkable distance to downtown

Suresh United States of America

The staff is really amazing in this place. you feel welcomed from the moment you stop your car at the entrance. Simon at the reception with his casual chitchat made our check in experience really smooth and pleasant. We took a 2 queen beds room and it was really spacious for a family of four with 2 teens. the pull out sofa was very comfy as a bed for one of my boys. plenty of options at the breakfast and plenty of complementary activities to stuff your day. the location is very convenient for the outdoor activities nearby or in the area of Banff. we really enjoyed our stay and we will certainly come back for more

Leila Canada

We started with a double room with a tiny bathroom, only 1 person could stand in it. The next day we asked to move and they moved us to a much nicer room, two additional windows and a huge bathroom. I think they gladly moved us because we were Accor Members. I think if you book through a third party like Bookings you don't generally get one of the better rooms. We also found this true in Switzerland.

Kristina United States of America

Stunning property. Outstanding amenities. Top notch level of service. Made traveling with a toddler so easy. Extremely family friendly while still being an amazing adult/luxury property.

Karen United States of America

The building is incredible, Rundle Bar had fabulous drinks and a fun vibe, and the location was a beautiful setting close to town but out of the hustle.

Erin United States of America

amazing location, great activity recommendations. truely

Marie Canada

Very professional staff specially I would like to mention reception staff Julie on 5th floor executive lounge and Bar staff Becky on M1 floor terrace area. HK team was very prompt for any request and Concierge team was very helpful to explain several activities available within downtown

Puneet United Arab Emirates

Staff was accommodating and moved us into the main building to a renovated room. From a customer service standpoint, this was exceptional. It is good to read reviews ahead of time so you can know what to expect when you arrive. The property is incredibly beautiful and well taken care of. The flowers are gorgeous. The scenery is stunning including the golf course area where the Bow River runs. The Waldhaus Restaurant was delicious. The location is perfect. Away from busy Banff but readily accessible. There is plenty of parking.

Joyce United States of America

View was unbelievable and the room was in the main building and recently updated - absolutely fabulous! My kids room was a little tight for the price but also beautiful with an amazing view. The facilities were far beyond my expectations - horse corals, pony rides, easy access to the bow river and a gorgeous path to town, all of the pools and lounges and resturants, and lastly the bowling alley - all amazing!!

Jessica United States of America

The location is stunning. The staff go above and beyond to make the stay at the hotel memorable. The concierge was knowledgeable and suggested amazing hikes. The hotel organised kosher food for us and the staff were attentive, sensitive and very friendly. It was simply wonderful.

Jonathan Israel