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Grand Hotel Zermatterhof

Bahnhofstrasse 55, 3920 Zermatt, Switzerland – Excellent location – show map

Excellent location – rated 9.7/10! (score from 276 reviews)

Real guests • Real stays • Real opinions

8.9
Excellent
276 reviews

The way the staff took care of me, the location and the size of the room

Faryal Australia

this place is very expensive but the accommodations are up to expectations. the building has some age to it so not all the furniture is in perfect shape, but the overall atmosphere of the room is amazing. you can get great views from this hotel as well!

Gabriel United States of America

We received two really good rooms on highest floor, whereof one was a suite. Great! Helpful staff managed to book restaurants for us. Breakfast really great, except for the dishes from meny

Niklas Sweden

Breakfast was excellent/ Great variety of all kinds of foods. Breakfast Room was beautiful Our room was super comfortable. Great spacious bathroom and 2 big closets. One was a walk-in closet. Location was perfect, right next to the main pedestrian street Facilities were wonderful The Star Bar with Giovanni at the piano was great way to end the day The restaurants were great Prato Borni - 1* Michelin was the best!! Say Cheese with fondue and raclette was delicious and fun Lusi was super nice and

Raul United States of America

centrally located, considered high end, amenities and food were great. Evening music and piano player (Italian gentleman, which we forgot to ask his name) was really really great.

Artin United States of America

Room, staff, facilities, restaurants all A+++, best in class!

Bill United States of America

Upon arrival we received an upgrade to a medium suite and that was truly a beautiful room where we enjoyed relaxing after long days hiking! Great recommendations for walks and outings by the hotel manager! Both restaurants we ate dinner at [saycheese and Brasserie Lucy), were fantastic - excellent food and very nice service. The Breakfast buffet was also magnificent.

Ann Switzerland

The breakfast was wonderful, spacious place outside to have drinks or afternoon tea, very good view of Matterhorn from our balcony.

Priscilla Switzerland

Great location, terrasse, pool, spa and rooms. Great transfer from the station.

Christophe Switzerland

Breakfast staff outstanding. Unfortunately the eggs Benedict was cold. Front end staff were terrific. The day was wonderful no clouds in the sky so I had a beverage out front on the patio...perfect

Mark United States of America
8.9
Excellent
276 reviews
  • What guests loved the most:
  • “The way the staff took care of me, the location and the size of the room”
    Faryal Faryal Australia Australia
  • “this place is very expensive but the accommodations are up to expectations.”
    Gabriel Gabriel United States of America United States of America
  • “We received two really good rooms on highest floor, whereof one was a suite. Great! Helpful staff managed to book restaurants for us. Breakfast really great, except for the dishes from meny”
    Niklas Niklas Sweden Sweden
  • “Breakfast was excellent/ Great variety of all kinds of foods. Breakfast Room was beautiful Our room was super comfortable. Great spacious bathroom and 2 big closets. One was a walk-in closet.”
    Raul Raul United States of America United States of America
  • “centrally located, considered high end, amenities and food were great. Evening music and piano player (Italian gentleman, which we forgot to ask his name) was really really great.”
    Artin Artin United States of America United States of America
  • “Room, staff, facilities, restaurants all A+++, best in class!”
    Bill Bill United States of America United States of America
  • “Upon arrival we received an upgrade to a medium suite and that was truly a beautiful room where we enjoyed relaxing after long days hiking!”
    Ann Ann Switzerland Switzerland
  • “The breakfast was wonderful, spacious place outside to have drinks or afternoon tea, very good view of Matterhorn from our balcony.”
    Priscilla Priscilla Switzerland Switzerland
  • “Great location, terrasse, pool, spa and rooms. Great transfer from the station.”
    Christophe Christophe Switzerland Switzerland
  • “Breakfast staff outstanding. Unfortunately the eggs Benedict was cold. Front end staff were terrific. The day was wonderful no clouds in the sky so I had a beverage out front on the patio...perfect”
    Mark Mark United States of America United States of America

Categories:

  • Staff9.1
  • Facilities9.1
  • Cleanliness9.3
  • Comfort9.5
  • Value for money8.1
  • Location9.7
  • Free WiFi8.6

Stay in the heart of Zermatt – Excellent location – show map

First opened in 1879, Grand Hotel Zermatterhof is a traditional luxury establishment in a central but peaceful location in Zermatt. It features 3 restaurants, free WiFi access, and the Vita Borni spa area with a spacious pool, a sauna area and treatment

Guests are picked up from the train station by the Zermatterhof's either by an electric car or in a blue horse-drawn carriage.

The individually furnished rooms and suites offer panoramic views of the mountains. Most rooms even offer views of the Matterhorn. In addition, all rooms feature a kettle with Ronnefeldt tea, a Nespresso coffee machine, complimentary mineral water and soft drinks from the mini-bar, as well as fresh fruit and wine upon arrival.

The Zermatterhof's restaurants include the Alpine Gourmet Prato Borni, which has been awarded 16 GaultMillau points and 1 Michelin star, serving Valais-style cuisine in a sophisticated atmosphere. The Brasserie Lusi offers fine dishes with a French touch, and at the saycheese! Restaurant, guests can enjoy traditional Swiss cheese dishes such as fondue and raclette. Classic afternoon tea is served daily in the Rudenbar and the Stars Bar features live piano music every day. A smoker's lounge is available and open all day.

The restaurant terrace, the 2 bars and the hotel garden are suitable for receptions. There are 5 modern, air-conditioned rooms for banquets and conferences for between 5 and 250 people.

Grand Hotel Zermatterhof is a member of the “Preferred Hotels & Resorts” and “Swiss Deluxe Hotels”. A ski pass is available at the front desk.

This is our guests' favorite part of Zermatt, according to independent reviews.

Couples in particular like the location – they rated it 9.7 for a two-person trip.

Grand Hotel Zermatterhof has been welcoming Booking.com guests since May 22, 2009

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Nearby Ski Lifts:
  • Zermatt-Sunnegga - 1,600 feet
  • Matterhorn Express Gondola - 2,200 feet
  • Zermatt - Furi Ski Lift - 2,200 feet
  • Matterhorn Express 1 - 2,350 feet
  • Eisfluh - 4,500 feet

Most popular amenities

1 swimming pool
Spa
Pet friendly
Free WiFi
Restaurant
Tea/Coffee Maker in All Rooms
Bar

ATM & Currency Exchange: Need cash? There's an ATM and a currency exchange service at this property.

Property Highlights

Located in the heart of Zermatt, this hotel has an excellent location score of 9.7

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Breakfast Info

Continental, Vegetarian, Gluten-free, Buffet

Saved to 3066 lists

Availability

Select dates to see this property's availability and prices

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Travel Sustainable property
Travel Sustainable property
This property is part of the Travel Sustainable program, which means it’s taken significant steps to make your stay more sustainable.

4 reasons to choose Grand Hotel Zermatterhof

  • Prices you can't beat!
  • Booking is safe
  • Manage your bookings online
  • The staff speaks English

Guest reviews

8.9
Excellent · 276 reviews
Read all reviews
Categories:
  • Staff9.1
  • Facilities9.1
  • Cleanliness9.3
  • Comfort9.5
  • Value for money8.1
  • Location9.7
  • Free WiFi8.6

Select topics to read reviews:

See what guests loved the most:

  • Faryal
    AustraliaAustralia
    “The way the staff took care of me, the location and the size of the room”
  • Gabriel
    United States of AmericaUnited States of America
    “this place is very expensive but the accommodations are up to expectations. the building has some age to it so not all the furniture is in perfect shape, but the overall atmosphere of the room is amazing. you can get great views from this hotel as...”
  • N
    Niklas
    SwedenSweden
    “We received two really good rooms on highest floor, whereof one was a suite. Great! Helpful staff managed to book restaurants for us. Breakfast really great, except for the dishes from meny”
  • Raul
    United States of AmericaUnited States of America
    “Breakfast was excellent/ Great variety of all kinds of foods. Breakfast Room was beautiful Our room was super comfortable. Great spacious bathroom and 2 big closets. One was a walk-in closet. Location was perfect, right next to the main...”
  • Artin
    United States of AmericaUnited States of America
    “centrally located, considered high end, amenities and food were great. Evening music and piano player (Italian gentleman, which we forgot to ask his name) was really really great.”
  • Bill
    United States of AmericaUnited States of America
    “Room, staff, facilities, restaurants all A+++, best in class!”
  • Ann
    SwitzerlandSwitzerland
    “Upon arrival we received an upgrade to a medium suite and that was truly a beautiful room where we enjoyed relaxing after long days hiking! Great recommendations for walks and outings by the hotel manager! Both restaurants we ate dinner at...”
  • Priscilla
    SwitzerlandSwitzerland
    “The breakfast was wonderful, spacious place outside to have drinks or afternoon tea, very good view of Matterhorn from our balcony.”
  • Christophe
    SwitzerlandSwitzerland
    “Great location, terrasse, pool, spa and rooms. Great transfer from the station.”
  • Mark
    United States of AmericaUnited States of America
    “Breakfast staff outstanding. Unfortunately the eggs Benedict was cold. Front end staff were terrific. The day was wonderful no clouds in the sky so I had a beverage out front on the patio...perfect”
Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days
  • do the hotel have a heated open air pool in winter season
    no, but we have a nice whirle pool inside.
    Answered on December 27, 2020
  • Do the rooms have air conditioning?
    Good day, unfortunately not. Most of the hotels in zermatt do not have AC as it is quiet cold during the night. Kind regards
    Answered on August 8, 2021
  • Hi. What room can accommodate 2 adults, 2 kids (5&7 yrs)?
    Hello, we recommend connecting rooms in this case. Please contact our reservations team for further information, thank you.
    Answered on June 21, 2022
  • Where I have to park my car? In which Garage? Also do you have free shuttle service from The parking to the Hotel? and how much the parking coast?
    You can park your car in Täsch. At the station in Täsch is the big parking Matterhorn Terminal. You can also park your car with the private garages in...
    Answered on July 15, 2021
  • Hello, Do you have a free shuttle from the hotel to ski lifts? Also, can i book a shuttle from the airport to your hotel roundtrip?
    We do not have shuttle service to the ski lifts but our concierge can organize a taxi for you. Also for the airport shuttle we can help you organizing...
    Answered on March 25, 2022
  • Still looking?
Hotel area info *
Guests loved walking around the neighborhood!
Excellent location – show map
* All distances are measured in straight lines. Actual travel distances may vary.
3 Restaurants On Site

    Alpine Gourmet Prato Borni

    Food: Local

    Menu: À la carte

    Saycheese!

    Food: Local

    Menu: À la carte

    Brasserie Lusi

    Food: French, International, European

    Menu: À la carte

Amenities of Grand Hotel Zermatterhof

Most popular amenities

1 swimming pool
Spa
Pet friendly
Free WiFi
Restaurant
Tea/Coffee Maker in All Rooms
Bar
Outdoors
  • Outdoor furniture
  • Sun deck
  • Terrace
  • Garden
Ski
  • Ski pass vendor
  • Ski school Additional charge
  • Ski storage
Pets
Pets are allowed. Charges may apply.
Activities
  • Temporary art galleries
  • Cycling Off-site
  • Hiking
  • Bicycle rental (additional charge)
  • Game room
  • Skiing Off-site
  • Golf course (within 2 miles) Additional charge
  • Tennis court Off-site Additional charge
Food & Drink
  • Coffee house on site
  • Fruit
  • Wine/Champagne Additional charge
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Restaurant
Internet
WiFi is available in all areas and is free of charge.
Parking
No parking available.
Transportation
  • Airport drop-off Additional charge
  • Airport pickup Additional charge
Front Desk Services
  • Concierge
  • ATM on site
  • Baggage storage
  • Currency exchange
  • 24-hour front desk
Entertainment & Family Services
  • Indoor play area
  • Board games/Puzzles
  • Babysitting/Child services Additional charge
Cleaning Services
  • Daily housekeeping
  • Suit press
  • Ironing service Additional charge
  • Dry cleaning Additional charge
  • Laundry Additional charge
Business Facilities
  • Fax/Photocopying Additional charge
  • Business center Additional charge
  • Meeting/Banquet facilities Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • Smoke alarms
  • Security alarm
  • Key card access
  • Safe
General
  • Shuttle service
  • Pet bowls
  • Pet basket
  • Airport shuttle (additional charge)
  • Shuttle service (free)
  • Designated smoking area
  • Smoke-free property
  • Heating
  • Packed lunches
  • Soundproof rooms
  • Elevator
  • Non-smoking rooms
  • Room service
Indoor swimming pool
Free! All pools are free of charge
  • Open all year
  • Pool/Beach towels
  • Beach chairs/Loungers
  • Heated pool
  • Pool with view
Spa
  • Locker rooms
  • Fitness
  • Massage chair
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Steam room
  • Spa facilities
  • Body wrap
  • Body scrub
  • Body treatments
  • Pedicure
  • Manicure
  • Waxing services
  • Beauty services
  • Beach chairs/Loungers
  • Turkish/Steam Bath
  • Hot tub/Jacuzzi
  • Massage Additional charge
  • Spa
  • Fitness center
  • Sauna
Languages Spoken
  • German
  • English
  • French

House rules Grand Hotel Zermatterhof takes special requests – add in the next step!

Check-in

3:00 PM - 12:00 AM

Check-out

Until 12:00 PM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 6 and above are considered adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib by request
Free

Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.

This property doesn't offer extra beds.

The maximum number of cribs allowed depends on the room you choose. Double-check the maximum capacity for the room you selected.

All cribs and extra beds are subject to availability.

No age restriction

There's no age requirement for check-in

Pets

Pets are allowed. Charges may apply.

Groups

When booking more than 4 rooms, different policies and additional supplements may apply.

Maestro Mastercard Visa UnionPay credit card JCB Diners Club American Express Grand Hotel Zermatterhof accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print

Please note that Zermatt is a car-free village. Guests can park their car in Täsch (garage parking) and continue to Zermatt by train or taxi.

FAQs about Grand Hotel Zermatterhof

  • Guests staying at Grand Hotel Zermatterhof can enjoy a highly-rated breakfast during their stay (guest review score: 9.6).

    Breakfast option(s) include:

    • Continental
    • Vegetarian
    • Gluten-free
    • Buffet

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Grand Hotel Zermatterhof has 3 restaurants:

    • Saycheese!
    • Alpine Gourmet Prato Borni
    • Brasserie Lusi

  • Grand Hotel Zermatterhof is 650 feet from the center of Zermatt.

  • Yes, there's a hot tub. You can find out more about this and the other facilities at Grand Hotel Zermatterhof on this page.

  • Grand Hotel Zermatterhof offers the following activities/services (charges may apply):

    • Spa
    • Fitness center
    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Turkish/Steam Bath
    • Cycling
    • Hiking
    • Bicycle rental (additional charge)
    • Skiing
    • Game room
    • Tennis court
    • Golf course (within 2 miles)
    • Beauty services
    • Swimming pool
    • Steam room
    • Locker rooms
    • Body treatments
    • Temporary art galleries
    • Fitness
    • Manicure
    • Spa/Wellness packages
    • Body wrap
    • Spa lounge/Relaxation area
    • Waxing services
    • Massage chair
    • Body scrub
    • Pedicure
    • Spa facilities

  • Check-in at Grand Hotel Zermatterhof is from 3:00 PM, and check-out is until 12:00 PM.

  • The prices at Grand Hotel Zermatterhof may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • From the nearest airport, you can get to Grand Hotel Zermatterhof by:

    • Train 3h 30min

  • Room options at Grand Hotel Zermatterhof include:

    • Double
    • Suite
    • Single