About this property

Comfortable Accommodations: Rooms feature air-conditioning, bathrobes, tea and coffee makers, hairdryers, refrigerators, seating areas, free toiletries, minibars, showers, and TVs. Interconnected rooms are available. Dining Options: The modern restaurant offers Chinese, American, and local cuisines for lunch, dinner, and high tea. A continental and American buffet breakfast is served daily. Facilities and Services: Guests can enjoy a fitness room, lift, 24-hour front desk, minimarket, housekeeping, full-day security, and room service. Free WiFi is available throughout the property. Location and Attractions: Located in Hangzhou city centre, the hotel is 26 km from Hangzhou Xiaoshan International Airport. Nearby attractions include Wushan Square (4 km), Lingyin Temple (10 km), and The Moon Reflected in Three Pools (6 km).

Distance in property description is calculated using © OpenStreetMap

Hilton Garden Inn
Hotel chain/brand
Hilton Garden Inn

Property highlights

    • Top location: Highly rated by recent guests (8.1)

    • Breakfast info

    • Continental, American, Buffet


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
2 single beds
1 single bed
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Sustainability

This property has 3 third-party sustainability certifications.
  • ISO 14001:2015 Environmental management system
    ISO 14001:2015 Environmental management system
    Certified by: DEKRA Certification, Inc.
  • ISO 50001:2018 Energy management systems
    ISO 50001:2018 Energy management systems
    Certified by: DEKRA Certification, Inc.
  • ISO 9001:2015 Quality management systems
    ISO 9001:2015 Quality management systems
    Certified by: DEKRA Certification, Inc.

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location

Select topics to read reviews:

Guests who stayed here loved

  • Cranberry
    Thailand Thailand
    The location is quite nice, not too far to places for a walk. The best thing I like here was the 2 sisters receptionists. They were the only two person who could communicate with me in English well.

Hotel surroundings

Restaurants

1 restaurant on site
  • 餐厅
    • Cuisine
      American • Chinese • Local
    • Open for
      Breakfast • Lunch • Dinner • High tea
    • Ambiance
      Modern

Facilities of Hilton Garden Inn Hangzhou West Lake

Great facilities! Review score, 8.9

Most popular facilities

  • Free WiFi
  • Fitness centre
  • Non-smoking rooms
  • Restaurant
  • Room service
  • Facilities for disabled guests
  • Tea/coffee maker in all rooms
  • Breakfast

Bathroom

  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower

Kitchen

  • Refrigerator

Living Area

  • Seating Area

Media & Technology

  • Flat-screen TV
  • Cable channels
  • Telephone
  • TV

Food & Drink

  • Minibar
  • Tea/Coffee maker

Internet
WiFi is available in all areas and is free of charge.

Parking
No parking available.

Reception services

  • Invoice provided
  • Luggage storage
  • 24-hour front desk

Cleaning services

  • Daily housekeeping
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Business facilities

  • Fax/photocopying
    Additional charge
  • Meeting/banquet facilities
    Additional charge

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box

General

  • Minimarket on site
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Heating
  • Soundproof rooms
  • Lift
  • Ironing facilities
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service

Accessibility

  • Wheelchair accessible

Wellness

  • Fitness
  • Fitness centre

Languages spoken

  • English
  • Chinese

House rules

Hilton Garden Inn Hangzhou West Lake takes special requests - add in the next step!
Check-in
From 15:00 to 00:00
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 18 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Accepted payment methods
American ExpressVisaMastercardDiners ClubJCBUnionPay debit cardUnionPay credit cardCash

The fine print

Need-to-know information for guests at this property

Please inform Hilton Garden Inn Hangzhou West Lake in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

FAQs about Hilton Garden Inn Hangzhou West Lake