“From the moment you walk in the door, the Axel is an experience. A journey into a hotel that caters to heterosexuals too! Great service, always with a smile and YES. Food exceptional. Rooms - I stayed in a standard room first - super comfy and sexy. I was upgraded to a suite and it was elegant and dreamy. I can’t wait to book again! And yes, Please Disturb - knock on my door. We were very eager to meet people and deepen our Madrid experience. ” Read more

“Great stuff, so friendly and good vibes, always there to help .”

“All staff (director included) very professional and really nice. We had a small misunderstanding about an extra charge which was soltioned in less than 24 hours”

“Though we are currently residents in Madrid, we chose this hotel as an escape to enjoy relaxing experience in a different atmosphere, and it was a great match of our expectations. The place is advertised as a “hetero friendly”, welcoming every body, but I didn’t find it non suitable for “conservative” people, at least when we stayed in covid quite time. The decoration of the rooms and the space is a rare find for the price. Our suite was stylish, royal with breakfast included. Their covid-19 precautions are impressive. Great level of care, and professionalism by Sauol our receptionist that was super kind, attentive and helpful. The least aspect was the breakfast that was served in disposable plastics in the room but this is understood for infection control issues. Excellent choice for a different experience. Signature memories.” Read more

“staff , room size , wifi , mini bar , showers , lights , location of the hotel , flexibility , bed”

“The property was really nice, the staff really helpful and the room was very clean and comfortable. It's a perfect place to go with your partner :).”

“I liked the location and all the small details of in the property. In particular I doing really adorable the ‘safety kit’ with face mask, gloves and hydrogel. The facilities are fine. The gym just have 3 cardio machines and a bench for lifting weight, so don’t go with the perspective of doing a full gym session. The terrace is really nice. Cocktails are good, views are amazing. I surely will go back!” Read more

“The building is wonderful, the personal is amazing and the rooftop makes your stay a luxury. The masseur, Adrián, also was a must. And during COVID 19 they kept us safe with the room service breakfast.”

“The staff was great! When I wrote a note that we were celebrating our 4th anniversary and we arrived and Ruben upgraded our room to the best in the hotel. We felt like real royalty! Checking out was hard in the morning because the bed was so comfortable! I would recommend 110%! I hope to stay there again!” Read more

“The staff were so friendly and helpful. We were traveling during Covid and they had all the health measures in place. Sooo clean. ”