Hi,Booking terms for Covid-19, authorities impose travel restrictions or airline cancels the flight: full refund OR postpone reservation to year 2021

Hi! Thank you for your message. If you are staying in our accommodation, you can book private meeting with Santa Claus via our online shop. Otherwise you can meet Santa Claus free of charge every day at his office in the Christmas House in Christmas Museum. BR, SCHV reception

Hi! If you aren't able to travel due the travel restrictions of the pandemic, you can postpone your reservation by one year or you can get a voucher valued of your paid reservation. This voucher is valid for 2years.

Hello, and thank you for your message! Usually, and especially during the high seasons, payment is made in advance. Best regards, Marjaana/Santa Claus Holiday Village reception

Hi, we do have a free airport transfer to all route flight from and to Rovaniemi to all our guests.

You can arrive from city center by bus number 8 or Santa’s Express or by taxi.

Hello, All of our rooms can accommodate up to 2 adults with 2 children (under 14yo) on the sofa bed (145cm wide) or 3 adults. Best regards, Santa Claus Holiday Village reception

Hi! The first snow is usually come in November and the permanent snow in the middle of December. So if you look the snow, then we recommend the December. We will release rates for December 2021 during this Spring time.

Hi! Maximum persona in our accommodation is 2 adults and 2 children under 14years or 3 adults. Your family can be accommodate in one room and the rate will depend on the booking time.

We have thermal clothing rental service (thermal overalls, boots) available for our guests. Price for the set is 20€ /person/day, then 5€/extra day. If you want just thermal overall/winter boots, price is 10 €/person/day, then +2,50€/additional day.

Hi, we ar4e good, and you? :) Yes, in february we still hav a lot of snow and all the winter activities are running daily

Hello, We provide a free airport transfer for our guests. It needs to be booked at least 48 hours before arriving. For booking the airport transport we need your booking number and flight details. Best regards, Jane SCHV Reception Staff

It is possible to see the Northern Lights from late August to early April. The ability to see the Northern Lights depends on weather conditions and Northern Lights activity. Best Regards, Jane /SCHV Reception Staff

Hello! Yes, the Santa Claus Village is open every day. And yes, there are husky rides available. More info from our web site: www.schv.fi

Normally the first snow rains at the end of November. Sometimes the first snow can rain as early as the end of October. Safaris that need snow are started as soon as the snow situation allows.

The room rate is based on amount of guests in room. And it is up to guests, to have or not to have breakfast :)

Hello, Family suite can fit 2 adults and 3 kids, this is our biggest room. All other rooms/suites are max 2 adults and 2 children.

Hi! Our free shuttle operates between our hotel and Rovaniemi Airport only. When coming by train, you can reach us from the train station by local public buses, Santa’s Express or bus no.8 or taxi. Timetables you find Visit Rovaniemi site.

Hello, unfortunately our cabins don't have washing machines. There is a self service laundry in Minimani shopping center nearby the city center. Best regards, SCHV reception

Hello, unfortunately we don't have a washing machine or laundry service. There is a self service laundry shop at Minimani shopping center nearby city center. Best regards, SCHV reception staff