Lovely lady at Reception upgraded us to an Apartment as my Mum has mobility issues.. Lovely breakfast/dinner over looking the sea.

Stayed in June 2022

Lounges, towels and bar service in the beach

Excellent

Stayed in June 2022

Beware if you go with children under the age of 16yrs old as the pool is part of the Spa and younger children are only allowed for 2hrs in the morning and 1hr in the afternoon.

Beautiful hotel in stunning location. With 4 restaurants to choose from, we were spoiled for choice. The view from the hotel is incredible. Carbis bay is not as busy as St Ives so ideal to escape the crowds.

Stayed in June 2022

Amazing View

Stayed in May 2022

some hotel staff didn’t offer a 5 star service. bag concierge isn’t great, kitchenette areas were not cleaned regularly and some staff could be a little abrupt. the reception is also rather underwhelming when you come into the hotel. which is a shame as the rest of the property is really well appointed.

the location is stunning. the views are wonderful and the design and layout of the property is very cleverly done to ensure the view is captured from all angles. the restaurant staff and cocktail bar were superb. the view from our junior suite was stunning.

Stayed in May 2022

Very disappointed at the lack of tea & coffee making facilities in our Junior Suite. Reluctantly utilised the communal tea & coffee making facilities provided, which were clearly not regularly maintained, as provisions were not being re-stocked; examples of this, being a lack of milk. Additionally, the area needed cleaning. A further example is that one of the nearby rooms had placed a food tray on the floor outside their door for collection, which incidentally was a trip hazard, and it was still there when we vacated our room at the end of our stay. We were also disappointed that the beautiful floor to ceiling glass patio doors and glass balconies were so heavily soiled that it obscured our vision. Whilst we did not make a reservation to dine in the Ugly Butterfly, we did order drinks at the Cocktail Bar on two occasions; however, due to a lack of staffing, these did not arrive in good time and we were forced to cancel our order on both occasions. I would, however, point out that we addressed this the next day and received two glasses of champagne as a gesture of goodwill. My final observation is that while the staff were not rude, they were not very personable and made no effort to engage with the guests, which creates a somewhat soulless environment.

The location of the hotel and the views from our Junior Suite were outstanding. The allocated parking space is also a benefit. The hotel is nicely decorated, particularly the Orangery, which is bright and airy and also benefits from stunning views whilst dining.

Stayed in April 2022

Noisy room and bed could have been more comfortable.

Location is amazing, staff very friendly and facilities excellent.

Stayed in May 2022

the hotel was okay, not worth £400 per night though, the room was okay, a few cracked tiles and such like, I’ve stayed in better for a lot less, breakfast staff were miserable, didn’t asked how we wanted our eggs then the chef’s just guessed I suppose as we got scrambled eggs. Asked for brown sauce the lad forgot, I got up and asked another member of staff and got a short reply, finally got it after breakfast was cold. the breakfast it’s self was no better than a £60 a night hotel I stay in for work, bacon under a heat lamp ect, only got one cup of coffee, no refills.. again, £400 per night? but, the view was stunning..

the location is stunning, the colors of the water beach, we were lucky with the weather on the morning and it was lovely to sit in the sun on golden sand. reception staff were great.

Stayed in May 2022

A glass(175ml) wine cost £10, the small plates were rather big for a starter but the large main course was adequate. During our stay of 5 days the sheets were not changed and the floor was not hoovered

Ease of access to railway to access St Ives and St Erth, fabulous sea view from the balcony. The quality of breakfast was excellent with good service

Stayed in April 2022