Please note that upon booking, guests will be required to upload their valid proof of ID, sign terms and conditions of their stay with us digitally, authorise damage deposits and provide a few other details in order to complete the check-in process. This is done safely and securely via the guest portal on Charge Automation through a secure link that is sent to guests' email after the booking is confirmed. The whole process takes no more than 5-10 minutes.

All guests are required to go through this to ensure the authenticity of the booking and safety and security of our guests. There are no exceptions to this. If the guest tries to come up with any excuse not to complete these, please be advised that the booking will be at risk and no access to property will be granted. PLEASE READ THIS CAREFULLY BEFORE YOU PROCEED WITH THE BOOKING.

Please note that the guest will bring no more than the stipulated number of people on the booking. If the guest is found to have brought more people than advised on the booking, this will be a breach of our terms and conditions and the booking will be cancelled. Guests will be asked to leave immediately without any refunds due. There are no exceptions to this condition and this is strictly enforced.

IMPORTANT INFORMATION FOR GUESTS BRINGING PETS:

Please be advised as follows:

1. If you are bringing pets to this property, these are subject to approval and payment of a pet fees. A pet fee is payable in all cases without any exceptions.

2. Pets can be disclosed and the pet fees paid for during the pre check-in process where guests are required to provide identification, sign terms and conditions, authorise damage deposit, etc on the dedicated guest portal.

3. Failure to disclose pets and bringing pets to the property without payment of fees will result in loss of damage deposit and the property will be obligated to take action accordingly.

4. Only well trained and well behaved pets are allowed to this property.

5. If any damages are caused as a result of pets in the property, guests will be liable to pay such damages which will be strictly enforced without exception.

請提前告知The Gem of Basildon By Artisan Stays I Free Parking I Long Weekend Offer您預計抵達的時間。您可以在訂房時使用特殊要求方框通知對方，或透過確認函上提供的聯絡資料直接與住宿處聯繫。

此住宿不接受群聚打牌、看運動賽事、單身派對等類似聚會。

23:00:00～07:00:00 必須放低音量

入住時須支付 £250 損壞押金。 此筆費用將以現金支付。 您辦理退房時將獲得退費。 住宿檢查確認後會以現金全額退還押金。