The property offers a meet and greet service at the Laundry Kafe (key collection point - 4 minutes walk from property).

Guests are kindly asked to provide a check-in time slot between 14:30 and 19:00. Please be aware that the reception is not staffed 24-hours per day. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Guests arriving outside the check-in times must request this at the time of making the booking as it cannot be guaranteed.

Guests who miss the selected check in time must supply a new one, which is at least 2 hours notice and is subject to approval by property owner.

For same day bookings, please allow a minimum of 2 hours in advance of your arrival time, subject to approval by property owner.

There is a strict no smoking policy at the property with a fine of GBP 250 in case of smoking.

Children cannot be accommodated at the property, and additional guests are not permitted. If you violate these rules, you will be asked to leave without a refund and or charged per additional person.

There is a late check-in fee of GBP 80.

If you take the parking permit, you will be fined GBP 250.

Guests must be ages 21 years or over.

客人需在辦理入住時出示附照片的身份證明文件和信用卡。請注意，特殊要求將視實際狀況安排，有可能會產生額外費用。

請提前告知The Pleasance您預計抵達的時間。您可以在訂房時使用特殊要求方框通知對方，或透過確認函上提供的聯絡資料直接與住宿處聯繫。

此住宿不接受群聚打牌、看運動賽事、單身派對等類似聚會。