Experience World-class Service at Hakone Kowakien Tenyu

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Opened in April 2017, Hakone Kowakien Tenyu offers Japanese-style rooms with tatami flooring, an open-air bath or ceramic open-air hot springs bath made with Shigaraki pottery. The property features views of Tonomine, Myojogatake and Mount Asama. Free WiFi is available throughout the property. All rooms have air conditioning, a flat-screen TV, mini-bar, refrigerator, electric kettle and private bathroom. Free bath amenities and a hairdryer are provided. Some rooms feature a seating area where you can relax. Wine and champagne are offered by the property at an additional fee. The 24-hour front desk provides free luggage storage. Guests can enjoy the shared lounge, shops, on-site gardens and terrace. There is also a spa lounge and sauna available for guests. There is an on-site drinks vending machine. There is an on-site bar and lounge in addition to a Japanese-style restaurant. Hakone Kowakien Tenyu offers a breakfast buffet. For dinner, guests can enjoy Japanese and Western-style fusion cuisine. The property is a minutes walk from Tenyu Bus Stop and a 12-minute walk from Kowakien Bus Stop. The property also provides a free shuttle. Kowakudani station is a 16-minute bus ride from the property, while Hakone Kowakien Yunessun is a 5-minute walk away. A 30-minute drive away from the property, Hakone Open-Air Museum has an outdoor exhibit with sculptures and an indoor exhibit dedicated to Pablo Picasso. Lake Ashi is a 25-minute drive away.

Couples in particular like the location – they rated it 8.9 for a two-person trip.

Hakone Kowakien Tenyu has been welcoming Booking.com guests since Oct 1, 2016

Property Highlights

Top Location: Highly rated by recent guests (8.8)

Want a great night's sleep? This property was highly rated for its very comfy beds.

Free Private Parking Available On Site

Open-air bath, ​Public Bath, ​Hot spring bath


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Availability

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Travel Sustainable Level 1
This property is taking steps towards becoming more sustainable. We’ve worked with experts such as Travalyst and Sustainalize to create the Travel Sustainable program – making it easier for you to experience the world more sustainably.
Guest reviews

Categories:

Staff
9.2
Facilities
9.3
Cleanliness
9.4
Comfort
9.4
Value for money
8.1
Location
8.8
Free WiFi
9.2
High score for Hakone
Select topics to read reviews:

See what guests loved the most:

  • Mari
    United States of AmericaUnited States of America
    The baths were very nice and the food was excellent
  • Stephanie
    United States of AmericaUnited States of America
    Cleanliness of facility, helpfulness of staff. Many amenities provided. Amazing ryokan, great dinner and amazing breakfast buffet. Breathtaking view from onsen. Staff also provided very helpful tips for getting back to Odawara (taking bus back was...
  • Ella
    United KingdomUnited Kingdom
    Beautiful hotel in an amazing location. The staff were so friendly and always happy to help. Perfect for a relaxing break!
  • Maria
    United States of AmericaUnited States of America
    This place I magical, the views are stunning and the onsen are beautiful. It is the best place to truly disconnect and recharge. Food is delicious, don’t hesitate to get the kaiseki dinner We can’t wait to be back
  • Iuliia
    United Arab EmiratesUnited Arab Emirates
    Location is perfect, spring bath at the balcony is authentic experience!
  • Jennifer
    United States of AmericaUnited States of America
    incredibly beautiful grounds and the hot spring fed bath on the balcony of each room. Very accommodating staff.
  • Erin
    JapanJapan
    The garden and live music each night were wonderful. The onsen was relaxing and you could see how crowded it was before heading there. Two different onsens that alternate nights. The breakfast and dinner buffets had many options to choose from....
  • Clara
    United States of AmericaUnited States of America
    Dinner, breakfast, onsen are all good. Service and facilities are wonderful.
  • Stanley
    Hong KongHong Kong
    We visit this hotel in Summer and there is a onsen / water park connected to the hotel which kids had a lot of fun. The hotel onsen and spa is very nice. Glad that the spa centre centre open late till 12am. The room is very spacious and we had...
  • Andrew
    United States of AmericaUnited States of America
    Breakfast had options for everyone (huge buffet), spa was excellent, rooms were amazing and the onsen was spectacular. The service was also above and beyond what we expected. Would absolutely recommend.

Property questions and answers
Browse questions from guests for anything extra you want to know about the property
The property usually replies within a few days

  • Shuttles

    Ten-yu free shuttle bus is running from Gora station(強羅駅). Departure Time : •Morning - 9:15, 9:45.....12:00 (every 30 mins) •Out of Service - 12:15 ~..
    Answered on 21 January 2020
  • Do you serve kaseiki in the rooms?

    いいえ、お部屋には会席料理はお召し上がりいただけません。
    Answered on 17 October 2022
  • For the free shuttle, is it from where to where? Do you also have car for going from tokyo to your property? Thanks

    Ten-yu free shuttle bus is running from Gora station(強羅駅). Departure Time : •Morning - 9:15, 9:45.....12:00 (every 30 mins) •Out of Service - 12:15 ~..
    Answered on 29 January 2020
  • Is the open air bath hot spring?

    The Open-Air bath on the room balcony is nature hot spring water.
    Answered on 21 January 2020
  • How do we get to and from Odawa station and the hotel? Is there a shuttle?

    We only have shuttle service from Gora station. If you come from Odawara station, we recommend you to take Izu-Hakone bus from No.5 bus stop. The bus ..
    Answered on 21 January 2020
  • How to get to Hakone kowakien tenyu from Narita airport?

    Narita Airport to Hakone Kowakien Ten-yu 1. Taking Narita Express Line from the Airport to Tokyo station 2. Changing to Shinkansen (Bullet train) to g..
    Answered on 21 January 2020
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Host Info

Company review score: 8.6Based on 56,868 reviews from 44 properties
44 managed properties

Property info

Newly open on April 20th, 2017!

Languages Spoken

English,Japanese,Korean,Chinese

Area info *

Restaurants
1 Restaurant On Site

  • レストラン #1
    • Open for
      Dinner

Amenities of Hakone Kowakien Tenyu
Great facilities! Review score, 9.3

Most popular amenities
  • Non-smoking rooms
  • Free parking
  • Family rooms
  • Hot spring bath
  • Free WiFi
  • Spa
  • Facilities for disabled guests
  • Restaurant
  • Bar
Outdoors
  • Terrace
  • Garden
Activities
  • Water park
    Additional charge
  • Cycling
    Off-site
  • Hiking
    Additional chargeOff-site
Food & Drink
  • Wine/Champagne
    Additional charge
  • Kids' meals
    Additional charge
  • Special diet meals (on request)
  • Bar
  • Restaurant
Internet
WiFi is available in the rooms and is free of charge.
Parking
Free private parking is available on site (reservation is needed).
  • Electric vehicle charging station
  • Accessible parking
Front Desk Services
  • Invoice provided
  • Concierge
  • Baggage storage
  • Currency exchange
  • Express check-in/out
    Additional charge
  • 24-hour front desk
Entertainment & Family Services
  • Board games/Puzzles
Cleaning Services
  • Daily housekeeping
  • Suit press
Business Facilities
  • Fax/Photocopying
    Additional charge
Safety & security
  • Fire extinguishers
  • Smoke alarms
  • Security alarm
  • Key access
General
  • Shuttle service
  • Vending machine (drinks)
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Heating
  • Elevator
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
Accessibility
  • Toilet with grab rails
  • Wheelchair accessible
Spa
  • Spa lounge/Relaxation area
  • Spa facilities
  • Body treatments
  • Facial treatments
  • Beauty services
  • Public Bath
  • Open-air bath
  • Hot spring bath
  • Hot tub/Jacuzzi
  • Massage
    Additional charge
  • Spa
    Additional charge
  • Sauna
Languages Spoken
  • English
  • Japanese
  • Korean
  • Chinese

House rules

Hakone Kowakien Tenyu takes special requests – add in the next step!

Check-in

From 3:00 PM to 7:00 PM

Check-out

From 9:00 AM to 11:00 AM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

No age restriction

There's no age requirement for check-in

Mastercard Visa UnionPay credit card UC NICOS JCB American Express Cash Hakone Kowakien Tenyu accepts these cards and reserves the right to temporarily hold an amount prior to arrival.


Smoking

Smoking is not allowed.

Pets

Pets are not allowed.

The fine print

When the booking includes only breakfast and you would like to add diner, please inform the property by 15:00 on that day. Contact details can be found on the booking confirmation.

Please notify the property in advance if guests plan to bring children who will sleep on existing futon beds.

Adult rates are applicable to children 6 years and older.

Dinner is served at 17:30 for guests with a half board plan. When booking a half board plan, please contact the property directly for details regarding dinner.

Guests must check in by 7:30 PM to eat dinner at this property. Guests who check in after this time may not be served dinner, and no refund will be given.

FAQs about Hakone Kowakien Tenyu

  • Hakone Kowakien Tenyu offers the following activities/services (charges may apply):

    • Spa
    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Cycling
    • Hiking
    • Water park
    • Hot spring bath
    • Body treatments
    • Public Bath
    • Beauty services
    • Open-air bath
    • Spa lounge/Relaxation area
    • Facial treatments
    • Spa facilities

  • Hakone Kowakien Tenyu has 1 restaurant:

    • レストラン #1

  • Yes, Hakone Kowakien Tenyu is popular with guests booking family stays.

  • The prices at Hakone Kowakien Tenyu may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Hakone Kowakien Tenyu is 3.1 miles from the center of Hakone. All distances are measured in straight lines. Actual travel distances may vary.

  • Yes, there's a hot tub. You can find out more about this and the other facilities at Hakone Kowakien Tenyu on this page.

  • Check-in at Hakone Kowakien Tenyu is from 3:00 PM, and check-out is until 11:00 AM.

  • Room options at Hakone Kowakien Tenyu include:

    • Quad