Name: Merveille Hakone Gora
Address: 250-0408 Kanagawa, Hakone, Gora 1300-70, Japan, Gora 1300-70, Kanagawa, 250-0408, Japan
Price range: Prices for upcoming dates start at $118 per night (We Price Match)
Rating: 8.2

Info & prices
Facilities
House Rules
The Fine Print
Guest Reviews (923)

Hotel Merveille Hakone Gora

250-0408 Kanagawa, Hakone, Gora 1300-70, Japan –

*9.1* Hakone Museum of Art: only 3 minutes away! (550 feet by foot)

Lock in a great price for Merveille Hakone Gora – rated 8.2 by recent guests!

to get started.

I like the fact that the room is big and the staff is friendly. There is also an onsen on site which makes the stay so comfortable.

Agtan, Singapore

The entire hotel experience was wonderful. It was centrally located, staff were very friendly, the room was very spacious and quiet, breakfast was typically Japanese, the onsen was a treat, and it was reasonable. I would not hesitate to return.

Wayne, United States of America

The hotel location is close to the Picasso open air museum and there is a convenience store near by. Friendly staff and newly renovated, spacious room.

Hana, Japan

Wonderful kaiseki dinner! Wonderful presentation and attention to detail! Enjoyed the selection of yukatas from which to choose. Reception staff was extremely professional (even through the language differences). Minor detail.... the free icicles in lobby were welcome during the July heatwave.

Debbie, United States of America

Spacious room, nice bathhouse, good location , super friendly staff, free coffee

Colette, United States of America

The onsen, free kimono, size of the room, courtesy of the staff.

Salil, India

We didnt like it as a romantic place to stay. The hotel has no style and the meals didnt met our expectations. Onsen was ok.

Sofiaf, Argentina

loved the room, spacy and pleasent. the included traditional dinner and breakfast was great. we didn't expected that and realy enjoyed it. ther offer yakata to use while in the propety which added to a cultural experiabce. the hot tub was really clean and relaxing

Daphna, Israel

Access and counter staff Becky was really attentive.

Stephen, Australia

The spa on the balcony was lovely as well as the excellently staff and complimentary traditional yukatans!

Emma, Australia

Image of the property

8.6

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What guests loved the most:
“I like the fact that the room is big and the staff is friendly. There is also an onsen on site which makes the stay so comfortable.”

Agtan Singapore
“The entire hotel experience was wonderful. It was centrally located, staff were very friendly, the room was very spacious and quiet, breakfast was typically Japanese, the onsen was a treat, and it...”

Wayne United States of America
“The hotel location is close to the Picasso open air museum and there is a convenience store near by. Friendly staff and newly renovated, spacious room.”

Hana Japan
“Wonderful kaiseki dinner! Wonderful presentation and attention to detail! Enjoyed the selection of yukatas from which to choose. ”

Debbie United States of America
“Spacious room, nice bathhouse, good location , super friendly staff, free coffee”

Colette United States of America
“The onsen, free kimono, size of the room, courtesy of the staff.”

Salil India
“We didnt like it as a romantic place to stay. The hotel has no style and the meals didnt met our expectations. Onsen was ok.”

Sofiaf Argentina
“loved the room, spacy and pleasent. the included traditional dinner and breakfast was great. we didn't expected that and realy enjoyed it. ”

Daphna Israel
“Access and counter staff Becky was really attentive.”

Stephen Australia
“The spa on the balcony was lovely as well as the excellently staff and complimentary traditional yukatans!”

Emma Australia

Located in the Gora hot-spring area, Merveille Hakone Gora offers spacious Western rooms with a terrace. Guests can enjoy various relaxation facilities such as a public hot-spring bath, a hot tub and a sauna room. A free shuttle is available from Gora Train Station, which is also a 5-minute walk away.

The air-conditioned rooms feature a TV, a fridge and an electric kettle with green tea bags. You can sit at the spacious seating area and wear the provided Japanese Yukata robes. The private bathroom comes with a hairdryer and toothbrush sets.

Gora Hakone Merveille Hotel is located right in front of Gora Park, and a 10-minute walk from Hakone Open-Air Museum. Hakone Shrine is a 25-minute drive and Pola Museum of Art is a 15-minute bus ride away.

You can sing your favorite tunes at the karaoke room or purchase local gifts at the souvenir shop. Massages and facial treatments can be requested for an extra cost. Free parking is on-site.

Traditional multi-course meals are served for dinner and a Japanese set-menu for breakfast. Meals are served at the dining room.

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Merveille Hakone Gora has been welcoming Booking.com guests since Oct 19, 2012

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Most Popular Facilities

Non-smoking rooms

Free parking

Family rooms

Hot spring bath

Free WiFi

Good for couples – they rated the facilities 8.1 for two-person stays.

Guests love...

“free coffee”
25 related reviews

“friendly staff”
18 related reviews

“japanese breakfast”
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“boutique style”

Great Food: Meals here are highly recommended!

Breakfast Info

Asian

Free WiFi

Free private parking available at the hotel

Bathhouse, Hot spring bath

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Just booked in Hakone 13 hotels like Merveille Hakone Gora were just booked

Hotel surroundings – Guests loved walking around the neighborhood!

Closest Landmarks

Hakone Gora Park
0.1 miles
Hakone Museum of Art
0.1 miles
Gora Station
0.2 miles
Hakone Open-Air Museum
0.4 miles
Hakone Kowakien Yunessun
0.6 miles
Kowakudani Station
0.6 miles
Okada Museum of Art
0.7 miles
Chisuji Falls
0.9 miles
Miyanoshita Station
1 miles
Owakudani Valley
1.5 miles

Natural Beauty

芦ノ湖 Lake
7.5 miles

Closest Airports

Tokyo International Airport
46.1 miles
Shizuoka Airport
58.1 miles

What Travelers Love About This Location

“Excellent place to stay in Gora - close to the station and there’s a good restaurant just around the corner if you dont order the meal packages. Also - free ice...”

Sebastian

Denmark

“just next to Gora park, the staff is friendly and helpful. good food ~”

Fung

Hong Kong

9.5

“The overall area is breathtaking. We really recommend taking the full ropeway trip as well as the subsequent boat trip just to get the full experience. The st...”

Elinaki1991

United Kingdom

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4 reasons to choose Merveille Hakone Gora

Why book with us?

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The staff speaks English

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House Rules Merveille Hakone Gora takes special requests – add in the next step!

Check-in

3:00 PM - 6:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 11:00 AM

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children and Extra Beds

All children are welcome.

There is no capacity for extra beds in the room.

No age restriction

There's no age requirement for check-in

Pets

Pets are not allowed.

Merveille Hakone Gora accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The Fine Print

Check-in is available for guests without a meal-plan or have breakfast-included plan rate until 22:00.

Guests with dinner-inclusive plans must check in by 18:00 to eat dinner at this property. Guests who check in after this time may not be served dinner, your booking may be canceled, and no refund will be given.

Please inform the property 3 days in advance if guests have any food allergies or dietary needs. Certain requests are subject to availability and additional charges may apply. Please contact the property for more details.

Guests without a meal plan who want to eat breakfast at the property must make a reservation by 16:00 the day of for dinner, and 21:00 the day of for breakfast next day.

Guests with children must inform the property at the time of booking. Please specify how many children will be staying and their respective ages in the special request box.

Guests bringing children up to age 12 years old must contact the hotel for the child rates.

The shuttle service from Gora Station is available between 15:00-18:00. Please call the property upon arrival at the station. Contact details can be found on the booking confirmation.

Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Merveille Hakone Gora of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests must check in by 6:00 PM to eat dinner at this property. Guests who check in after this time may not be served dinner, and no refund will be given.

“The entire hotel experience was wonderful. It was centrally located, staff were very friendly, the room was very spacious and quiet, breakfast was typically Japanese, the onsen was a treat, and it was reasonable. I would not hesitate to return.”

Wayne

United States of America

“Wonderful kaiseki dinner! Wonderful presentation and attention to detail! Enjoyed the selection of yukatas from which to choose. Reception staff was extremely professional (even through the language differences). Minor detail.... the free icicles in lobby were welcome during the July heatwave.”

Debbie

“loved the room, spacy and pleasent. the included traditional dinner and breakfast was great. we didn't expected that and realy enjoyed it. ther offer yakata to use while in the propety which added to a cultural experiabce. the hot tub was really clean and relaxing”

Daphna

Israel

See all guest reviews for Merveille Hakone Gora

Newest Reviews for Merveille Hakone Gora

Reviewed: January 22, 2019

Gábor
Hungary
10

“Very nice place to relax and enjoy the bath”
- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 1 night
It was a few streets up on the hill from gora station, so a bit climbing was necessary. But you get free icecream when you are there, the public bath is nice with hot tub. The staff speeks better english the usual. They have a Nobu restaurant in next to the hotel which is awesome, and the view also pretty nice.

Stayed in January 2019
Reviewed: January 12, 2019

Deddy
United States of America
7.5

“Ok but not as we expected”
- • Leisure trip
- • Family with young children
- • Japanese-Style Family Room
- • Stayed 1 night
We thought the bath was real natural hot spring water. It is not.
Nice room

Stayed in January 2019
Reviewed: January 12, 2019

Sue
Australia
5.4

“Disappointing”
- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 2 nights
- • Submitted from a mobile device
The rules! Having to book breakfast and dinner by a certain time or you weren’t allowed to eat a meal. Almost all restaurants in Gora were closed after 6pm! Tried to call the the free shuttle but couldn’t get any of the phone numbers to work so had to walk 750m up some very steep hills with our suitcases!
Size of room

Stayed in January 2019
Reviewed: December 18, 2018

Anonymous
Singapore
7.5

Good
- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 2 nights
The meals are good (breakfast & dinner)
The private onsen was good

Stayed in November 2018
Reviewed: December 15, 2018

AgTan
Singapore

1 helpful vote
9.2

Awesome
- • Leisure trip
- • Group of friends
- • Standard Room
- • Stayed 2 nights
- • Submitted from a mobile device
It is on a top of a super steep slope and this was not mentioned in the hotel website.
I like the fact that the room is big and the staff is friendly. There is also an onsen on site which makes the stay so comfortable.

Stayed in December 2018
Reviewed: December 14, 2018

Shereen
Singapore
7.5

Good
- • Leisure trip
- • Family with young children
- • Room with Tatami Area with Open-Air Bath
- • Stayed 2 nights
- • Submitted from a mobile device
The hotel is a bit old
The tradition Japanese breakfast and dinner is very good, private onsen is great experience.

Stayed in November 2018
Reviewed: December 8, 2018

Xu
Canada
6.3

Pleasant
- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 1 night
- • Submitted from a mobile device
I booked the room for three persons and the confirmation email showing guests for 3 people allowed and the price, but I was charged extra JPY13000 for the 3rd person when we checked out!

Stayed in December 2018
Reviewed: December 4, 2018

Yu
Hong Kong
6.7

Pleasant
- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 1 night
A bit away from the Station
Clean and well equipped toilet

Stayed in November 2018
Reviewed: November 11, 2018

Anonymous
United Kingdom
8.8

Excellent
- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 2 nights
- • Submitted from a mobile device
Very small cramped bathroom, only Japanese breakfast offered.
Spacious bedroom, lovely spa with nice Yukatas to wear around the hotel. Good location and shuttle service to station...useful as very hilly! Complimentary coffee and ice lollies. Very helpful staff who spoke good English

Stayed in November 2018
Reviewed: November 10, 2018

Anonymous
Australia
Age group: 25 – 34

1 helpful vote
7.5

“Great food and onsen hot spring”
- • Leisure trip
- • Couple
- • Room with Tatami Area with Open-Air Bath
- • Stayed 1 night
- • Submitted from a mobile device
The outside bathtub is a bit small
The food is nice The room is spacious

Stayed in October 2018
Reviewed: November 7, 2018

Koh
Singapore
3.8

“Not very pleasant.”
- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 2 nights
- • Submitted from a mobile device
Toilet too small, thought there is open bath in the room end just normal hotel room. WiFi too slow. Shower still have tax even we are not going.
Nothing much

Stayed in November 2018
Reviewed: November 5, 2018

Thanapan
Thailand
7.1

Good
- • Leisure trip
- • Group of friends
- • Standard Room
- • Stayed 1 night
- • Submitted from a mobile device
Food lication

Stayed in November 2018
Reviewed: November 3, 2018

F
Luxembourg
9.6

Exceptional
- • Leisure trip
- • Solo traveler
- • Standard Room
- • Stayed 2 nights
- • Submitted from a mobile device
My room was a bit noisy as my window was right above some vent, but I think that might be the exception.
Location is good, relatively close to the Gora train and cable car station. If you have heavy luggage, you should consider taking a taxi as the hotel is situated on the slope of the hill and it is quite steep. For the return you can take the hotel shuttlebus. The rooms are spacious and comfortable. The onsen is very nice with a large basin and sufficient showers. You can borrow a yukata if you want. The traditional breakfast at the hotel is excellent, but the quantity of food is huge and not everyone likes fried fish in the morning. It is a bit pricey, but overall good value for money.

Stayed in October 2018
Reviewed: November 1, 2018

Anonymous
Singapore

1 helpful vote
3.8

“Extremely Polite Male Japanese Staff at restaurant but POOR Customer Service Staff R Min”
- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 3 nights
- • Submitted from a mobile device
Day 1 Checkin staff had very limited knowledge of English so our enquiries and requests cannot be met. We accepted it. Day 2 we rushed back for dinner at 5:30pm at lobby but was informed of change in timing to 7:30pm. We were not notified earlier. Staff R Min spoke fluent English, Mandarin & Japanese & she said she will revert re mix up. No follow up. Day 3 We met staff R Min on the way out after our dinner & she was indifferent and ignored us! We observed that she treated the other Japanese guests very politely. She can communicate but cannot carry out simple requests or handle a situation. Toilet flush lever broke after dinner. We had to change room(see above). Day 4 checking out with staff R Min was done very abruptly & rudely. We were the only guests checking out but she was impatient and hurried us when we were going through the invoice and making queries. Her poor customer service prompted us to request for service feedback at the official hotel email but was told that there is ONLY a written one in the hotel room! She retorted us to feedback on booking.com! I wonder if this is the reason for her poor attitude, hotel management may not read this review! The Japanese male front desk staff knew we were frustrated but he could not assist as he cannot communicate with us! It is a shame as someone who CAN communicate but cannot deliver the service, she was indifferent & non responsive to your queries! Staff R Min should attend training from her other Japanese colleagues (spoke limited English) but had shown politeness and patience in handling ALL hotel guests regardless members or not. We may not be club members but we definitely paid a hefty half board accommodation for 3 nights stay! Merveille Club Hakone Gora is such a wonderful & relaxing clubhouse but tainted by her “Foreigners/Non Club members LAST attitude”. Totally disappointed! I understand that this is a Japanese clubhouse but all the Japanese Guests we met were so polite!
This is to compliment your staff, Ms Akane Kumazaki & Mr Noboru Kurosawa on their professionalism in handling a situation. On our third night stay, the toilet flush lever broke in the evening, Ms Kumazaki upgraded us to a mountain view room with terrace bath. It was about 9pm after the room change so we did not use the room terrace bath nor did we have time for the hotel’s hot bath! Ms Kumazaki apologised profusely for the inconvenience. We appreciate it. The standard room is big. There’s a humidifier and a couch. Wide range of free rental of beautiful yakuta next to lift lobby. Complimentary popsicles in lobby, Japanese snacks & green tea in room. The Japanese male restaurant staff though spoke very little English but they were extremely POLITE through their gesture.

Stayed in October 2018
Reviewed: October 30, 2018

Jaime
Thailand

1 helpful vote
7.1

Good
- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 2 nights
- • Submitted from a mobile device
It was a bit boring and staff are very professional but lack of warmness.
Breakfast was very nice 100% Japanese.

Stayed in October 2018

Sleeps	Room Type
	Standard Room 3 twin beds	Show prices
Start of dialog content 댴 Private bathroom This air-conditioned room features a TV, a fridge and an electric kettle with green tea bags. You can sit at the spacious seating area and wear the provided Japanese Yukata robes. The private bathroom comes with a hairdryer and toothbrush sets. An extra bed is provided for the 3rd guest. Room Facilities: • Shower • Bathtub • TV • Telephone • Air conditioning • Hairdryer • Refrigerator • Sitting area • Free toiletries • Toilet • Private Bathroom • Heating • Slippers • Flat-screen TV • Wake-up service • Electric kettle • Terrace Free WiFi! Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
× 5	Japanese-Style Family Room 5 futon beds	Show prices
Start of dialog content 댴 Private bathroom This family room features a sofa, electric kettle and seating area. Room Facilities: • Shower • Bathtub • TV • Telephone • Air conditioning • Hairdryer • Refrigerator • Sitting area • Free toiletries • Toilet • Private Bathroom • Heating • Slippers • Flat-screen TV • Sofa • Wake-up service • Electric kettle • Terrace Free WiFi! Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Twin Room with Open-Air Bath 2 twin beds	Show prices
Start of dialog content 댴 Private bathroom This twin room features a electric kettle, seating area and air conditioning. Room Facilities: • Shower • Bathtub • TV • Telephone • Air conditioning • Hairdryer • Refrigerator • Sitting area • Free toiletries • Toilet • Private Bathroom • Heating • Slippers • Flat-screen TV • Wake-up service • Electric kettle • Terrace Free WiFi! Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Room with Tatami Area with Open-Air Bath 2 twin beds and 2 futon beds	Show prices
Start of dialog content 댴 Private bathroom This quadruple room features air conditioning, electric kettle and seating area. Room Facilities: • Shower • Bathtub • TV • Telephone • Air conditioning • Hairdryer • Refrigerator • Sitting area • Free toiletries • Toilet • Private Bathroom • Heating • Slippers • Flat-screen TV • View • Wake-up service • Electric kettle • Terrace Free WiFi! Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content
	Double room with Open-Air Bath 1 full bed	Show prices
Start of dialog content 댴 Private bathroom This double room has a sitting area, an electric kettle, and air-conditioning. Room Facilities: • Shower • Bathtub • TV • Telephone • Air conditioning • Hairdryer • Refrigerator • Sitting area • Free toiletries • Toilet • Private Bathroom • Heating • Slippers • Flat-screen TV • Wake-up service • Electric kettle • Terrace Free WiFi! Select everything you want to know more about (Your response helps provide better info for travelers) Beds Bathroom Kitchen Breakfast Room capacity Room view Room facilities Parking Smoking Other What do you want to know about the options you selected? Enter your feedback Submit Cancel Thanks for your time! Your feedback will help us improve so you can book more easily next time. Close Sorry – there was an error submitting your response. Please try again. Retry Missing some information? Yes / No Great! Thanks for your response. Check-in Date / / Check-in Date Check-out Date / / Check-out Date Rooms Adults Children End of dialog content

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Hotel Merveille Hakone Gora