Everything

2021년 11월에 숙박함

we have had keiseki dinner in different ryokans, for us, the snow crab they served is extremely fresh & suits our taste bud, but not some of the dishes or appetizers. However, we were not expert in Japanese cuisine.. so we may not be the best judge of this. Nevertheless, we love our stay!!!!

The room & hotel facilities were impressive. The lobby & room interior is beautiful & comfy! It’s very well managed & impeccably clean! The location of the hotel is a bit of a walk to Kinosaki Onsen Downtown, but the hotel provide shuttle but every 30 mins!! We love loveeee the onsen facilities, and the Keiseki dinner is great, esp the snow crab! The hotel staffs are very friendly, & super hospitability! We definitely enjoy our stay!! The breakfast is buffet japanese (& a bit western) style & we enjoyed it very much so.

2020년 2월에 숙박함

Nothing...everything was perfect.

The food was delicious and of the best quality. All of the staff were extremely attentive and fulfilled all of our requests immediately. My family and I had the best experience at this hotel out of all the hotels we stayed at over the years.

2020년 2월에 숙박함

This place was fantastic. Also we both got sick and one of their staff took us to the doctors and chemist and drove us to the train station for our next leg of our trip. Exceptional detail to service to say the least! Not if but when we come back we will be staying here!

2020년 1월에 숙박함

The best onsen in town!!! If you want to indulge, then go for the private onsen.

2019년 12월에 숙박함

A little expensive, but you pay for what you get. All in all a charming experience

Beautiful property. Everything about the ryokan was perfect in every way.

2019년 11월에 숙박함

I can't think of a single thing that I didn't like about this hotel.

Where to start... this is by far the best hotel I've ever stayed in. Absolutely immaculately clean, and the rooms are something very special. The staff are fantastic; extraordinarily welcoming, polite, and charming. The facilities are second to none. Kinosaki is full of Onsen, of course, but the one at Nishimuraya Shogetsutei is amongst the best, and the only one with a steam room as far as I'm aware. The lobby, bar area, and gardens are a sight to behold, in fact, the entire place is stunning. Unfortunately, the pool was not open, since I visited during off season, but that also looks great. The breakfast buffet is fresh, delicious, and varied. The dinner... on another level entirely. At 13,800 JPY, it is not cheap, but you really do get what you pay for. A beautifully presented 10 course meal is served to you in your room, in an unintrusive, quintessentially Japanese manner. The food is top quality; the Snow Crab, Sashimi, and Wagyu beef all utterly delicious, and again, the staff are astoundingly accommodating and thoughtful. Speaking of quality touches, if you thought Japanese toilets were great in general, then wait until you see the toilets in this place, with seats which automatically open as you enter, and at the push of a button close and flush themselves. I can imagine for those with disabilities this hotel would be a great choice. Everywhere is wheelchair accessible, and adapted seating is also provided in the public bath areas. The private baths are really worth the extra cost if you want an even more luxurious experience. 8,800 JPY for 70 minutes, with champagne ice bucket provided. Each private bath house can probably accommodate a group of up to 5 or 6, and also has a private sauna (the slightly cooler type in which you wear sauna clothes). There's a very good reason Nishimuraya Shogetsutei is considered the best ryokan in town by the locals. I will certainly be staying here on future visits to Kinosaki.

2019년 10월에 숙박함

The place is just pretty good. Staff very friendly. Everything we expect was there.

2019년 10월에 숙박함

The only thing I regretted was that my room had a lingering tobacco odor, the hotel had installed a device to purify and clean the air, but it was the kind of very light persistent small that it is hard to get rid of. I get that Japan has a different approach to smoking indoors that some other places.

The night spent at this establishment was quite simply the most relaxing and luxurious moment of a 20 day Japan trip. Everything from start to finish was perfect. Highlights included how spacious my room was, how nice the onsen facilities were (by far my favourite in town and I visited most of the public onsens before coming to this conclusion), how delicious and refined the dinner was, and how amazing the breakfast buffet was too.

2019년 9월에 숙박함