服務很好，有接送到車站，其實走路也就十分鐘左右

Zih 日本

入住一定要食這裡的晚餐，十分豐富，服務十分有禮貌，房間很傳統，乾淨，溫泉一流，價錢也相當合理，直得推薦

Lai 香港

Breakfast and dinner were fantastic. Our room was huge- it had 2 king single beds, the tatami mat and the gorgeous traditional low table and chairs. Would have loved to stay longer!

Julie 澳洲

Staying in a ryokan for the first time was an amazing experience. We thoroughly enjoyed the food and the accommodation. The location was ideal for what we wanted to do. Staff very friendly and accommodating. Breakfast to go was also prepared for us with our last day early morning departure. The host also went out of her way to check in with us, which was a nice touch. We viewed a short video on ryokans before we arrived however this may be something to think about showing 'westerners ' here before they go to their room so they are more familiar with the etiquette that is required. We found knowing a little bit about what was expected helped us to have a more fulfilling experience.

Patricia 澳洲

Wonderful authentic Japanese experience

Francine 紐西蘭

The staff were very helpful, particularly one receptionist. We forgot significant amount of cash in our previous hotel (japanese speaking only), where we could not return due to the lack of trains and our tight schedule (we stayed one night and went to Tokyo). She called both hotels and arranged postal delivery from one to another (it all worked out in the end). Also we thought walking to the monkey park in the morning, so we didn't even check the shuttle schedule and missed it. The same receptionist caught us when we headed out and arranged an extra shuttle to the monkey park: it would be quite long uphill walk otherwise (walking back is nice though, can recommend). We are very grateful for her help!

Artyom 俄羅斯

After checking in, we were served some hot tea and then taken by shuttle bus to see the snow monkeys. The staff were all exceptional. Once back, we were personally shown to our room and our bags had already been delivered to the room. The room was fantastic with a beautiful view. We splurged and got the VIP room with the balcony Onsen. There were plenty of complimentary drinks, comfortable electronic recliners and some welcome manju. The onsen on the balcony was fantastic and it was really nice to sit in and watch the snow over Yudanaka.

John 澳洲

The staff were so lovely and helpful.

Bianca 澳洲

Friendly helpful staff, nice onsen, good location.

Gordon 澳洲

Staffs are very friendly. Food tasted amazing. Love the daily treats. Kids love the tatami area too.

Kwang 澳洲