Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Several services, including telephone calls, motorized water sports and the full-service spa are not included in the all inclusive plan.

French menu is offered at Fisherman´s Restaurant for our guests satisfaction.

By order of the local authorities, the hotel will charge a mandatory environmental sanitation tax of $76.00 Mexican pesos per room per night, which must be paid directly at the property.

The Kids Club and Aquapark will be closed for maintenance from 17 to 28 September 2024. During these dates, all other services and areas of the hotel will continue to operate regularly and we will have an extensive programme of activities in exclusive areas for children.

因應新冠肺炎（COVID-19）疫情，此住宿現正採取行動以保障顧客與員工的安全，故可能會減少或停止提供某些服務與設施。