Please note that for reservations done for more than 4 rooms, different policies apply, and the payment of the full reservation must be made after reservation.

During the time of registration, all reservations will be asked for a credit card to make a hold for the amount of 5,000 MXN. This is to accommodate any possible incidents. During the guest's check-out, the amount held will be released by the reception.

Please note that an environment fee per night is not included and must be paid at check-in

que tenemos un cobro adicional del Derecho de Saneamiento Ambiental.

Please take into account that the property does not have children's facilities. All children, of any age, must pay the regular adult rate.

客人需在辦理入住時出示附照片的身份證明文件和信用卡。請注意，特殊要求將視實際狀況安排，有可能會產生額外費用。

請提前告知Sandos Cancun All Inclusive您預計抵達的時間。您可以在訂房時使用特殊要求方框通知對方，或透過確認函上提供的聯絡資料直接與住宿處聯繫。

客人需於入住前轉帳預付訂金，以作為訂房擔保。住宿處會在完成預訂後聯繫您，提供銀行轉帳相關指示。

未滿 18 歲的住客僅可隨同家長或法定監護人辦理入住。