The room was a nice size, the bed was comfortable, and the shower was a nice size. The location sucks because traffic is backed up from the Holland tunnel, so it's hard for taxis or Ubers to get around it. The breakfast was good, but the dining service and customer attention was relatively poor and slow. I did have to constantly log into Wi-fi which didn't stay on continuously for the 2 days that I was there.

Leslie United States of America

club level was a nice touch for breakfast and an evening glass of wine with a view. rooms very comfortable and the staff was great!

Susan United States of America

the bedroom was very nice and location was amazing.

Cindy Chile

the staff were superb and provided exceptional service. you can expect the service you’d get at any Sheraton which is the benefit of staying with a trusted brand. we were given a tiny room which didn’t fit our sons crib and were changed to a slightly bigger one. only complaint is that it was an accessible room with a super uncomfortable shower. it had a curtain vs the typical glass so it was impossible not to wet the whole floor whoever you showered. great location but lacks facilities. unless you’re a platinum lounge member or pay additional $60 per day, per couple, you don’t get access to the rooftop. so, essentially you’re stuck in your room without any other real facilities. it lacks the normal foyer bar or restaurant of other hotels so just be aware that the rooms are small and therefore only really a place to sleep.

Lidia Canada

Great location- just off the train leading to JFK. Good, typical corporate ran hotel room- clean, updated, free bottled water, coffee & tea.

Stephclo United States of America

front desk staff were great. rooms are comfortable. great location. easy to get to.

Rita Kenya

paid for a 'city view room", it was worth it. The rooms are small, the bathroom is small, but everything is comfortable and of good quality. I have stayed there several times and will do so again. Very good value for money in downtown manhattan

Peter France

Responsiveness of the team to solve problems, particulary the manager (Aman) and Angie.

Ignacio United States of America

Location was great, you're steps away from the Canal street subway station which was very convenient. And a less than 5 or 10 min walk from so many cute shops and eateries in Soho and Tribeca. The rooms was spacious and a great deal for New York! Comfy beds, great water pressure, rooms had TVs that allowed you to hook up your streaming account and the gym facilities were great. highly reccomend.

Amber United States of America

The room was spacious, the kind where you can stay for a week and not feel "trapped in". Housekeeping cleaned the room every day which seems like a luxury in this post-covid era. The location is absolutely chef's kiss, you have the entire New York City on your doorstep due to the number of train lines that pass through the Canal St station.

Akshay United States of America