The location here is unbeatable. The lobby is opulent and rooms were comfortable.

Stayed in April 2022

The staff members weren’t very welcoming. They had a way of making you feel lesser and uncomfortable when speaking to them. The staff in the Tonga room were very naggy and persistent with rushing us out the door which I do understand why, Because it was so busy but we were the only table they were bugging. We couldn’t enjoy our meal in peace with them coming to our table every two minutes asking if we were done. And I promise I’m not over exaggerating. They kept staring and one of the waiters picked up my sons plate as he was still eating off of it, so it was hard to enjoy myself any time I was outside of my room.

There was no view but I didn’t mind it. After all I wasn’t in San Francisco for the room. The room was beautiful, comfortable, and clean. The location was perfect, it was less than 20 minutes from the Golden Gate Bridge and I was able to stop at a few places along the way.

Stayed in May 2022

We stayed in a suite. The views were priceless. The bed was comfortable. However, the air con needs improvement and a few of the fixtures (headboard, lamp) needed replacement.

Stayed in May 2022

the roof garden is magical and extremely convenient if you have a dog, and they keep it immaculately clean I could spend hours in that garden with the fountain and the views

Stayed in April 2022

Join Accor membership, which reception did for us to get free internet or else you are charged. Paper cups in room was disappointing and breakfast was luke warm and very expensive.

Fantastic view of Alcatraz if you book a bay view room.

Stayed in May 2022

no pool

gorgeous and great location. loved the outdoor courtyard

Stayed in April 2022

As I was staying over the Easter period would have liked to have known about a wonderful Easter Sunday lunch held at the Hotel. I only knew about it when I walked into the foyer on Easter Sunday. Communication of something like this could have been better because I was visiting with family and we would have loved to book a table.

View from the room - looking out to the sea and Alcatraz in the distance. Room was very comfortable - housekeeping staff were very polite and very efficient. Excellent gym with a large amount of equipment and staff. Asked for a 'late check-out' as we had a late flight home and they were able to accommodate us.

Stayed in April 2022

Reasonable parking fees

Valet parking too expensive

Stayed in April 2022

you pay first class but you get economy

the location and the building

Stayed in April 2022