The included breakfast is worth its weight in gold- a la carte and buffet both included with room. The staff were super accommodating with a lovely house blend tea on arrival, water when speaking to staff for recommendations and a map drawn out for on the go touring. AND we were not steered wrong, so many great options! We stayed 2 nights, one in an interior room and one in a junior balcony suite. They were both amazing; the junior suite has a rain shower head (high step into soaker tub) and tub for soaking. The interior suite had the best walk in shower. The beds are lux and probably the most comfortable of any of our stays in SE Asia! I would recommend either room, but of course having the view of the lake and more natural light was wonderful in the junior suite. We would stay again, it was amazing to have this as our last nights in Asia before our long flights back to Canada. They even offered to arrange a shower room before we took the taxi to the airport; to freshen up.

Erin Canada

Very good breakfast, comfortable bed, central location. Very good staff, they helped as a lot in arranging all tours and with all other our request. Try their restaurant - they have the best bun cha in Hanoi. Food and wine were actually very good, better than in other restaurants we tried.

Karolina Lithuania

Really good location and the breakfast was fantastic.

Jenny Taiwan

Great location. Good bartender at a great roof top bar. Staff is very attentive. If you are not planning to stay at the Sofitel this is a great alternative

Mitchell United States of America

The staff were wonderful, accommodating, and pleasant! They went above and beyond!

Molly United States of America

I found the service to be exceptional. Ms. Nhung Ngo was warm, welcoming, and anticipated our every need. She was so helpful and friendly. The food at breakfast was also exceptional. I really liked our stay at this hotel. The location is also excellent.

Dolly Canada

Location - right next to the lake in the old quarter Staff - very friendly and attentive to your needs Restaurant- good breakfast, good dinner

Rc China

The beautiful black&white style of the decor is really attractive and the quality of the furnishing & fittings is top class. Attention to detail can be seen everywhere. Beautiful rooms, Aqua de Parma toiletries, luxury linen & towels, superb Sky Bar, gourmet restaurant & Spa. We travel a lot and we loved this small boutique hotel in a perfect location on the lake adjoining the Old and French Quarters. Add to that the wonderfully helpful, friendly and knowledgeable staff (such as Nhung Ngo), who are all clearly so proud to work there, and this makes for a superb place to stay in Hanoi. We went on to Halong Bay but were so impressed we booked again at this hotel on our return to Hanoi.

Russell United Kingdom

Excellent breakfast in a room with a great view over the lake area. Location excellent - very convenient for the main tourist area. Staff were wonderful, and always available to help opening doors and moving luggage. The rooftop bar is also very atmospheric and does some nice (if pricy!) cocktails. The checkin experience was great, with staff providing a welcome juice and moist towel even though we arrived around 1:30AM.

Maximilian United Kingdom

Excellent staff and location. A bit noisy if you get a front room. Excellent restaurant on property.

Augusto United States of America