we have stayed many times before Covid, since then some aspects have gone downhill, they have a shortage of staff. there is no room service. bar/ restaurant isn’t open during the day. no staff in the gym/pool area. The breakfast is the biggest disappointment. it used to be so good !! now it’s just the basics, and not very good quality. one choice of healthy cereal, no seeds/nuts/dried fruit, only 2 choices of jam , one choice of yogurt etc. can’t help feeling they are trying to cut costs by not hiring enough staff and providing a basic breakfast. we will probably give it another go, for old times sake, but if it hasn’t returned to it’s pre Covid standard, we will look for another hotel in the area, after all there is a big choice of hotels near the airport.

good standard of bedrooms, lovely pool area and gym plus kids play area. good location

Stayed in July 2022

nothing comes to mind

Location of the hotel is quiet near to the airport and they have paid shuttle service, staff was friendly and has pool table and few other bits for children to spend time.

Stayed in July 2022

the restaurante is not open for lunch

cleanliness and close to the airport

Stayed in July 2022

Price of drinks from the hotel bar are far too expensive. Hotel need to look at opening the restaurant during the daytime so guests can have lunch (sandwiches & cakes out of a machine is no good).

My daughter loved the indoor pool. ALL staff very helpful and courteous.

Stayed in June 2022

We have American expectations of ice machines, fridge in the room and a microwave available. But the room was nice and we settled in nicely with what was available.

Cute hotel near a lovely village and an awesome shopping center! We also loved the pool area and quiet room!

Stayed in June 2022

Swimming pool is not clean.

Good location, clean room, and breakfast starting early morning.

Stayed in June 2022

Main TV in bar couldn’t be turned over - all guests wanting to watch the champions league final had to go to hotel next door.

Fair amount of choice for breakfast, cooked food wasn’t great quality.

Stayed in May 2022

Better sound proofing in the rooms

Stayed in May 2022

Bathroom wall was not overly clean. Odd thing to notice, bur it wasn’t. It was not close to or easy on public transport so recommend relying on the shuttle or cab to get here if you don’t have a car.

I loved the pool and the shuttle to airport was very reliable and professional!

Stayed in April 2022

rooms are basic for the price and starting to be tired

conveniently located

Stayed in May 2022

the reception was not so welcoming they commented bitterly on booking via booking .com

dinner was fine and very good breakfast

Stayed in May 2022

stream rooms were closed showers at the pool were out of order

reception desk staff were great kids play area was useful

Stayed in April 2022

Only one person handling long line of people making check out in the morning

Good location near to airport and convention center

Stayed in December 2021

The pool was closed. I picked this place for the pool and it was closed

Stayed in October 2021

Be aware you have to pay deposits of over £500 and tell you this after you have booked reservation

Nothing

Stayed in April 2024

No taxi wanted to drop us off at the hotel.

Close to airport

Stayed in April 2024

This review has been hidden because it doesn't meet our guidelines.

The bathroom in the room was fine though bit dated. Could use more outlets in the room too.

Nice lobby with friendly staff, and delicious food from the restaurant

Stayed in April 2024

The room was cold, employees are not helpful

Stayed in April 2024

Excellent for family

Stayed in March 2024

Nothing

It was comfortable. Close to the airport. Hassle free. Breakfast was good!

Stayed in February 2024

The swimming pool was too cold to use and the showers by the pool were very cold

That is had a swimming pool, staff were nice

Stayed in February 2024

No

Everything

Stayed in December 2023

Our room wasn’t ready for an hour past check in time, and we’d been waiting since 12:30pm. We never complain about minor things when we travel, but were disappointed this time (and we’ve stayed here before on previous trips). The restaurant mixed our orders up, serving up incorrect food twice, over cooked meat that wasn’t edible, etc. The pool was freezing (the main reason we picked your hotel was for the kids, because you said the pool was heated) - but that was truly not an acceptable temperature to advertise as ‘heated’. The check in staff made no attempt to apologise for the delay (though we never once complained), but made us feel so unimportant by simply explaining “we are very busy today. Your room is still not ready.” With little children - we were tired, hungry and I believe, very patient with the staff. We attempted to smile and be understanding. But received not even a smile in return. I understand you’re busy, but we were kind, paying customers. We won’t be returning.

Location.

Stayed in January 2024

Shuttle schedules to the airport were not the most practical for our flights (no shuttle between 12pm and 5pm). This was a bit disappointing as I had booked the hotel partly for its shuttle service and ended up ordering a taxi, but overall did not impair the experience.

Really friendly and amenable staff, the hotel has everything we were looking for for a night before taking a long flight. Really appreciated the restaurant and games area for the kids. Highly recommend!

Stayed in January 2024