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Reviews of Hôtel Mercure Saint-Nectaire Spa & Bien-être 3 stars

Les Bains Romains, 63710 Saint-Nectaire, France

#12 of 19 hotels in Saint-Nectaire

Guests' Choice

Review score

Based on 40 hotel reviews

7.5

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.0

  • Location

    8.0

  • Facilities

    7.4

  • Staff

    8.6

  • Value for money

    7.3

  • Free WiFi

    8.0

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Showing 1 – 25

  • Reviewed: 9 September 2023

    6.0
    Pleasant place to stay in St Nectaire
    • Leisure trip
    • Couple
    • Classic Room
    • Stayed 4 nights
    • Submitted via mobile

    Loud music in the garden one evening

    Location

    Stayed in August 2023

  • Reviewed: 23 July 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Classic Room
    • Stayed 1 night
    • Submitted via mobile

    Parking slots very busy on arrival.

    Restaurant was Ok! Hard working People over there.

    Stayed in July 2023

  • Reviewed: 19 June 2023

    8.0
    Nice hotel but some issues on the night we stayed.
    • Leisure trip
    • Couple
    • Classic Room
    • Stayed 1 night

    The outdoor pool was too dirty to use, covered with dead insects and other debris. The restaurant was not open the evening we were staying Sunday 18/06/23, this was a problem for us as we had purposely booked this hotel because we wanted a hotel with a restaurant as we had been driving all day and there were no other options in the village on a Sunday night, so we had to drive for 20 minutes to find an open restaurant. Also we booked this hotel because it has an outside pool but it was too dirty to use. 17 euros for breakfast!!!! What a joke, we have had excellent breakfasts in hotels for 8 euros, there is no way we would pay £17 euros for a breakfast

    Everything is very clean when you enter the reception area of the hotel, quick and friendly check in, our room was very clean and spacious, well equipped, even had a kettle and a free bottle of water, good shower, very big and comfortable bed. The indoor pool is nice but small, the sauna was a bonus.

    Stayed in June 2023

  • Reviewed: 19 May 2023

    9.0
    an invigorating stay
    • Leisure trip
    • Couple
    • Superior Double Room with Garden View
    • Stayed 1 night
    • Submitted via mobile

    it was our 3rd or 4th visit. it was so nice to stay in this lovely town away from the motorway while en route to the south

    Stayed in April 2023

  • Reviewed: 9 May 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Double Room with Park View, Double Bed and Pull-Out Bed
    • Stayed 1 night
    • Submitted via mobile

    Na

    Hôtel building style, simple but cozy rooms

    Stayed in April 2023

  • Reviewed: 22 January 2023

    6.0
    very expensive
    • Leisure trip
    • Family with young children
    • Street Side Superior Room with Double Bed and Twin Beds
    • Stayed 1 night
    • Submitted via mobile

    expensive. room are very standard

    calm

    Stayed in January 2023

  • Reviewed: 3 January 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Double Room - Street Side
    • Stayed 2 nights
    • Submitted via mobile

    RAS

    Staff & Breakfast & cadre du salon

    Stayed in December 2022

  • Reviewed: 4 October 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Classic Room
    • Stayed 3 nights

    Parts needed a slight refurbish

    Location

    Stayed in August 2022

  • Reviewed: 15 September 2022

    8.0
    comfortable
    • Leisure trip
    • Couple
    • Superior Double Room with Garden View
    • Stayed 2 nights
    • Submitted via mobile

    the hallways need an upgrade and it’s quite noisy

    comfortabele bed, balcony, amenities , friendly staff

    Stayed in September 2022

  • Reviewed: 31 July 2022

    8.0
    nice for overnight stop. it is Reaching with difficulties the 3 stars standard
    • Leisure trip
    • Couple
    • Superior Double Room with Garden View
    • Stayed 1 night
    • Submitted via mobile

    The quality of the bed could be improved. The quality of the coffee for the breakfast. The now standardised coffee machine is definitely not serving the best coffee… even the regular coffee was not really good…

    peaceful backyards terrasse with the swimming pool.

    Stayed in July 2022

  • Reviewed: 20 February 2022

    8.0
    Je s'appelle grout.
    • Leisure trip
    • Couple
    • Superior Double Room with Garden View
    • Stayed 1 night
    • Submitted via mobile

    Je s'appelle grout.

    Je s'appelle grout.

    Stayed in February 2022

  • Reviewed: 15 February 2022

    6.0
    Disappointed
    • Leisure trip
    • Family with young children
    • Superior Double Room with Park View, Double Bed and Pull-Out Bed
    • Stayed 2 nights
    • Submitted via mobile

    We booked a family room for 4. We were given a double room with two extra beds. There was no floor space left to move around in! Would not recommend this for a happy family visit! Dinner was good and the waiter was smiling, even though it was obvious that he was overworked!

    It was well located close enough to drive to the skiing.

    Stayed in February 2022

  • Reviewed: 11 November 2021

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Classic Room
    • Stayed 1 night

    The staff was welcoming and caring especially in the restaurant and for breakfast. I remember the gentleman who cooked the pancakes was very friendly.

    Stayed in August 2021

  • Reviewed: 28 September 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Double Room - Street Side
    • Stayed 1 night
    • Submitted via mobile

    Room on the small side perfectly fine for what we needed we were just passing through for one night

    breakfast was very good and in a pleasant room

    Stayed in September 2021

  • Reviewed: 26 September 2021

    8.0
    Good hotel in the Auvergne
    • Leisure trip
    • Couple
    • Superior Double Room with Garden View
    • Stayed 1 night
    • Submitted via mobile

    Had character and good location.

    Stayed in September 2021

  • Reviewed: 17 July 2021

    8.0
    Court mais très correct
    • Business trip
    • Couple
    • Classic Room
    • Stayed 1 night
    • Submitted via mobile

    La gentillesse du personnel

    Stayed in July 2021

  • Reviewed: 17 September 2023

    2.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Superior Double Room with Garden View
    • Stayed 1 night

    Shabby - badly needs to be renovated. Spa had sauna that didn’t work and no towels. Bad value for money

    Room tiny, Lino on the floor. No air con, shabby

    Stayed in July 2023

  • Reviewed: 12 September 2023

    3.0
    unfriendly hotel staff - not a nice place
    • Leisure trip
    • Couple
    • Superior Double Room with Garden View
    • Stayed 1 night

    The receptionist was incompetent and not helpful at all. The hotel's own restaurant was supposedly fully booked and we were sent to an external restaurant. They did not want to make a reservation for us there. When we arrived, the restaurant was closed; other restaurants in the vicinity were fully booked or also closed. Back at the hotel, we explained the situation to the reception and asked them to serve us at least a salad. They refused, saying that they had too few staff. In fact, half the hotel restaurant was empty and only one very stressed, unfriendly waiter was serving. The hotel manager was not available.

    nice breakfast, nice breakfast staff

    Stayed in September 2023

  • Reviewed: 22 August 2023

    3.0
    Horrible parking experience
    • Leisure trip
    • Family with young children
    • Street Side Superior Room with Double Bed and Twin Beds
    • Stayed 1 night
    • Submitted via mobile

    The parking does not belong to the hotel. Not enough parking spaces compared to hotel size and very difficult to park given the tiny aspect. My car was severely damaged by another car the next morning. I suspect someone had difficult to maneuver and didn't even leave a sorry note. The hotel did not care as they are not responsible. No video in parking. I advise you to park elsewhere

    A welcoming host

    Stayed in August 2023

  • Reviewed: 21 August 2023

    10
    Truly fabulous.
    • Leisure trip
    • Family with young children
    • Street Side Superior Room with Double Bed and Twin Beds
    • Stayed 1 night

    There was nothing that we didn't like

    Everything was amazing. The thought that had gone into the style and decor was incredible. The garden and pool was just amazing, for an ancient property in the centre of town. It was peaceful and relaxing. Our room was lovely, with a separate sleeping area for the children. The food was delicious; and made more enjoyable by all the guests sitting at a huge dining table.

    Stayed in August 2023

  • Reviewed: 23 July 2023

    3.0
    Bit of a run down hotel, pool area not as wecolming as photos suggest. My main beef was the outdoor pool was closed, our
    • Leisure trip
    • Couple
    • Superior Double Room with Garden View
    • Stayed 2 nights
    • Submitted via mobile

    Outdoor pool closed for the duration of our stay without notification Restaurant only appeared to be available for private function, also without notice

    Reasonable location, friendly staff

    Stayed in July 2023

  • Reviewed: 7 July 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Classic Room
    • Stayed 1 night
    • Submitted via mobile

    Brilliant place to stay in a great location

    Stayed in July 2022

  • Reviewed: 26 May 2022

    5.0
    Very underwhelming & not kid friendly. They were nice to the kids but not aimed in anyway towards ki
    • Leisure trip
    • Family with young children
    • Street Side Superior Room with Double Bed and Twin Beds
    • Stayed 1 night
    • Submitted via mobile

    The out door pool was closed which was frustrating. One of the bar staff in the evening was rude and inflexible. There is NO AIR CON at all. It is hot and sticky. Yet you had to request fans for the room and then they were very small. The hotel is some sort of spa - so people are their to relax and be pampered. We were really looking forward to swimming in the outdoor pool but as it was closed we ended up having a swim indoors which was a pain as there were adults coming in looking for peace & quiet. So having to young kids bouncing around the pool was not going to work

    The breakfast was good the receptionist staff were very friendly. The breakfast room staff were friendly

    Stayed in May 2022

  • Reviewed: 9 August 2021

    2.0
    DISAPPOINTED /DÉÇUE
    • Leisure trip
    • Couple
    • Classic Room
    • Stayed 1 night

    Very disappointed with the lady at the reception desk in the afternoon of July 20. At check-in, she asked if we would take breakfast on-site. We asked for the price, she said 7€ per person (we both understood this because we made her repeat once) and booked the breakfast. Next day at check out, not only we learned that the breakfast was not 7€ but 17€, we also learned that there was an express breakfast option for 9€ that we had definitely taken if the lady told us the breakfast was 17€. Apart from this, the breakfast is not worth 17€, go to the restaurant in front instead.

    Location, on the main street and in front of a good restaurant

    Stayed in July 2021

Showing 1 – 25

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