Piazza Del Giglio 1, Piazza Napoleone , 55100 Lucca, Italy
#19 of 40 hotels in Lucca
Guests' ChoiceBased on 83 hotel reviews
8.7Cleanliness
9.2
Comfort
9.3
Location
9.8
Facilities
8.8
Staff
9.4
Value for money
7.6
Free WiFi
7.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 30 April 2024
Natasha
United Arab EmiratesSome construction work was going on one morning which woke us up at 7am
Great view from our room. Room was spacious and liked the minimalist design. Staff was very kind and welcoming
Stayed in April 2024
Reviewed: 7 December 2023
Rithika
ItalyRegulating the water temperature in the shower wasn't really intuitive
The staff were really friendly and helpful. The room was really comfortable. The bed was really big and the furniture was nice. The room wasn't crowded
Stayed in December 2023
Reviewed: 14 November 2023
Anne
United KingdomFound shower temperature difficult to control. Two showers were too cold and the third too hot. Staff informed and given immediate attention. Not much room around the bed against the fixture and drawers. Attic room. Kettle used on the floor. Couldn't be used in situ. Only one breakfast tea given, but rectified immediately. However overall very clean, comfortable room, with big bed and excellent service.
We didn't have breakfast. We went to a neighbourhood cafe. Very friendly, helpful Reception staff. Very comfortable. Excellent location. Nice coffee machine in room as well as kettle.
Stayed in November 2023
Reviewed: 5 September 2023
Paul
United KingdomAll the usual choices. Ready at 7 am. for an early start.
Stayed in September 2023
Reviewed: 26 August 2023
Brasilia
United StatesThe price was a little high for what the hotel offers.
Comfortable and clean.
Stayed in August 2023
Reviewed: 19 August 2023
Assel
SwitzerlandA little bit expensive for Lucca
Nice hotel, fresh renovated, high ceiling, stylish, quite big rooms, super location, wellcome drinks.
Stayed in July 2023
Reviewed: 18 August 2023
Jane
United KingdomNothing
Excellent location, modern interior with helpful staff
Stayed in August 2023
Reviewed: 13 August 2023
Yiannis
GreeceGreat room, excellent central location
Stayed in August 2023
Reviewed: 26 July 2023
Gareth
AustraliaAs there was no parking, we parked a 15 min walk away which was ok
We stayed here as we were going to the lucca music festival, and the band was staying there so the best hotel in lucca!
Stayed in July 2023
Reviewed: 23 July 2023
Alan
United KingdomReception was really helpful and cheerful - great!
Stayed in July 2023
Reviewed: 19 July 2023
Ian
United KingdomA little more ambience on the Roof top Terrace i.e background music/ Sun Canopies but it has amazing views especially when the Lucca Summer Festival is on.
The Breakfast was exceptional & the staff are so efficient.
Stayed in July 2023
Reviewed: 4 July 2023
Perri
AustraliaRooms slightly small and the lighting in the bathroom was very low
Excellent location, right in the middle of everything. Friendly staff, great breakfast and magnificent Champagne rooftop bar. Just perfect!
Stayed in July 2023
Reviewed: 26 June 2023
Julie
United KingdomVery small rooms and our original room we were shown to was extremely dark and looked out on a concrete staircase. The staff were extremely kind and We were moved to a better room but it was still very small with a tiny shower.
Fantastic location and lovely staff on reception
Stayed in June 2023
Reviewed: 28 April 2023
Albert
United Statesx
Efficient, Friendly Staff. Central to everything Lucca.
Stayed in April 2023
Reviewed: 2 March 2023
Alessandra
ItalyRestaurant and Caffeteria close to early
Very comfortable and clean even if the room is small Great view.
Stayed in March 2023
Reviewed: 30 October 2022
Paul
United KingdomLocation
Stayed in August 2022
Reviewed: 17 October 2022
Janet
United StatesAlthough you can drive to the hotel, they do not offer valet parking (which would be a helpful). You have to unload your bags then drive out of the city walls to parking. Can be confusing.
Great location in Lucca. The rooms are quite modern and very dark-lighting is very dim.
Stayed in October 2022
Reviewed: 26 September 2022
Freek
NetherlandsNice hotel, location is awesome. Would recommend!
Stayed in August 2022
Reviewed: 10 September 2022
Simon
United KingdomWe were upgraded to a lovely room because the air conditioning was broken in our initial room. The initial room, air conditioning aside, was very small for the price paid. We felt the price was a little high even for the upgraded room we were moved too!
Staff were excellent throughout, really friendly on welcoming, always attentive and available. Breakfast and bar facilities top class. Location perfect. We were upgraded to a lovely room which was nice too. The upgraded room was really very nice. Huge comfortable bed, separate seating area and an enormous bathroom.
Stayed in September 2022
Reviewed: 19 August 2022
Philip
United KingdomI liked the simple yet sophisticated style. I liked the friendly and helpful staff, the wonderful location. The whole Grand Universe team made our stay a time to remember.
Stayed in August 2022
Reviewed: 18 August 2022
George
Australianothing
in a good position
Stayed in July 2022
Reviewed: 14 August 2022
Kimberley
Cyprusn/a
Very helpful and professional staff and a perfect location. easy for taxi access.
Stayed in August 2022
Reviewed: 12 August 2022
Susan
United StatesWe had a connecting door to the room next to us, which made it easy to hear them and them to hear us. And the light in the bathroom was poor. Need better lighting.
The location was perfect. The room was great. Next time I’ll be enjoying the champagne bar.
Stayed in August 2022
Reviewed: 28 July 2022
Michael
United Statesit’s both a positive and a negative- as a boutique hotel, you will not have the same amenities as a larger property- ie: bar/lounge, lobby areas etc
the staff were really friendly and helpful. the property was like staying in a grand family home. the location was quiet and away from the major traffic areas of the city.
Stayed in July 2022
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content