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COVID-19 resources

For travellers

Many properties’ pages on now provide more in-depth details on the specific health and safety measures they have in place. This includes information about physical distancing measures and the type of cleaning regime the property has implemented. These details are presented in a clear and consistent format to help you easily compare them when deciding on the stay that’s right for you. You can also check each property’s overall cleanliness review score, based on previous guests’ experiences.

Health & safety

Safety features
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Hand sanitizer in guest accommodation and key areas
  • Process in place to check health of guests
  • First aid kit available
  • Access to health care professionals
  • Thermometers for guests provided by property
  • Face masks for guests available
  • Air purifiers
Physical distancing
  • Contactless check-in/check-out
  • Cashless payment available
  • Physical distancing rules followed
  • Mobile app for room service
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Single-room air conditioning for guest accommodation
Cleanliness & disinfecting
  • Use of cleaning chemicals that are effective against Coronavirus
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Guest accommodation is disinfected between stays
  • Guest accommodation sealed after cleaning
  • Property is cleaned by professional cleaning companies
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Hand sanitiser
Food & drink safety
  • Physical distancing in dining areas
  • Food can be delivered to guest accommodation
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Breakfast takeaway containers
  • Delivered food is securely covered

General travel recommendations

As well as considering the property’s safety and cleanliness measures and other travellers’ reviews, here are some other measures we recommend you take:

Couple wearing masks riding a gondola through a mountain range

Check travel restrictions

Before booking your trip, check the current travel restrictions for your home country and the countries you’re planning to visit. Make sure you do this even if you’re just travelling through a particular country to get to your end destination.

Update your travel checklist

When packing, consider bringing face masks, hand sanitiser, disinfectant wipes and a thermometer.

Check the local Coronavirus (COVID-19) situation

Before you travel, find out about the local Coronavirus situation and any specific policies you should know about, such as using public places. It’s also important to know how to access local healthcare services if necessary. If you still have any questions, you can always check with the property when you arrive.

Keep your distance

Whenever possible, choose online check-in and cashless payments while you’re exploring your destination. Maintain physical distancing guidelines as recommended by the local authorities and the WHO.

Stay informed

Stay up to date with any travel restrictions or local government advice. Keep in mind that this could change during your trip.

Monitor yourself

If you develop any symptoms linked to Coronavirus during your trip, isolate yourself, inform the property staff and contact local health authorities for further information.

For partners

We’ve prepared some useful guidelines and tools to support you in mitigating potential health risks and to help safeguard the wellbeing of staff and guests at your property.

A host checking in a new guest at her hotel, both are wearing masks

Reassuring guests with health and hygiene measures

This provides an overview of the specific health and hygiene information you can highlight on There’s also information on how best to communicate this to your potential guests so they know what to expect when staying at your property.

Learn more

Keeping your property safe and clean

This is a set of guidelines to support your ongoing efforts to keep your property staff and guests safe, healthy and protected.

Learn more

Partner Hub

For more resources and information, please visit the Partner Hub.

Visit Partner Hub

Useful links

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This article is intended for information purposes only and does not constitute legal advice, rights or a guarantee​. ​​Please bear in mind that you may need to take additional precautions depending on individual circumstances.