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Our values and guidelines

The standards we set to foster safe, welcoming travel experiences for all

Travel respectfully

A traveller with a map riding on the back of a rickshaw


We expect our employees, customers and partners to treat each other with respect. We do not tolerate any form of harassment, discrimination, hate speech, manipulation, physical violence or any other threatening or abusive behaviour.


While staying at a property or using other services with, we ask you to be considerate of the surrounding community. Try to limit/minimise any noise that might disturb the neighbours, respect local laws and traditions and be mindful of your impact on the environment.


At, we expect our partners and customers to conduct business via our platform in an honest and professional manner, to not misrepresent themselves in any way and to respect agreements that are made with each other.

Travel safely

Two happy travellers riding on the top of a double-decker bus

Regard for the law does not tolerate theft, vandalism, criminal activity or extortion. Any kind of illegal or dangerous activity may lead to having your account and/or property blocked.

Physical safety

At, the physical safety of our customers, partners and employees is our priority. Please do not engage in or promote any activities that could bring harm to any other person or that could be classified as cruelty to animals.

Animal welfare

Animal cruelty is not tolerated by Guests, partners and employees are expected to respect domestic animals and wildlife, and to provide living conditions for animals that align with our Animal Welfare Guidelines.

Data protection and privacy

A young girl and her grandmother looking at photos on a digital camera

Personal information does not condone any partners or affiliates using the personal data of others in breach of our agreement and/or applicable laws.

Video and audio recording guidelines

  • While using or providing services on, be mindful of other people's personal space, and respect their privacy and their belongings. If you are staying at the hotel or at someone’s home, be respectful of their property and their house rules.
  • Cameras installed at a property are only allowed in public areas and should be both visible and disclosed prior to the stay.

Your privacy

  • Privacy: At, we are committed to providing the best user experience for everybody who uses our travel services. That means that we take your privacy seriously and are committed to protecting and safeguarding your privacy in accordance with our Privacy and Cookie Statement and applicable laws.
  • Keeping your data safe and secure is important to us. therefore protects your personal data and credit card information in line with applicable laws, including the GDPR and the data security standards of the Payment Card Industry (PCI DSS).

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This article is intended for information purposes only and does not constitute legal advice, rights or a guarantee​. ​​Please bear in mind that you may need to take additional precautions depending on individual circumstances.