Norfolk House Hotel  

Small rooms with small bathroom, and the floor was being refubished but they choose that for customer's room even though that's smelly. And that room you can find one using the same price in London as well.

I do not have anything positive to say about my stay at the hotel, the staff where terible, not friendly, the room was hot and the standing fan was making so much squeaky noise, the entire deco of the hotel is dated. I was to say for 14 nights but only managed 4 nights, the staff was very reluctant and almost refused to give me a refund of my deposit, even though I gave them a 4 days notice and my displeasure of the accommodation. I had to make several visits to the reception before I was told the procedure for getting my refund. Even after completing the process they where trying to tell me I am not entitled for my refund. The staff at the reception where rude to me, proving very difficult when I complained about the room, it was shocking that one can get this kind of treatment from an organisation in the hospitality business. I will not stay in this hotel (Norfolk House Hotel) ever again. The service is the worst I have ever experienced, and would not wish it on my enemy.

Clean, tidy and a receptionist speaking Italian. Free wifi.

Con men. First of all I asked them if they could merge the 4 bookings I had made, they procrastinated to answer and then they didn'T. The heather did not work the first night, and I could not get asleep. The day after I told them so, and they did nothing until the afternoon when my son came by the room to check it. They replaced it with a small and weak heather and that night I did not sleep also. So when I complained again the next day They pretended me to pay more money to have a decent warm room instead of apologizing and giving me another two free nights or something. It is cheap so I don't complain about not having a real wardrobe instead of shelf, but then for somebody that stays longer then 2 nights, it would be better to have a wardrobe. I f you don't have a pc with you you are going to pay a pound per hour. The key also is not reliable and needs to be checked every time, that is a bit annoying if your room is at the third floor at the top of the corridor.

Budget hotel EXTREMELY BASIC

Staff

The location was very good and central to the places that we wanted to visit

What they called continental breakfast is nothing but dry. Only bread and cereal, that was just a waste of money because other hotels that I have being in actually have scrambled egg included in the continental breakfast. Also the fact that there are no fridge in the rooms is apparently unbelievable.

The room was very clean, recently decorated and had a very good shower.

It was very noisy and this continued most of the night with loud music and voices. The room was very basic and the bedding inadequate

Only good thing - clean sheets and a comfortable bed.

How many things were wrong with this hotel: 1. Rude reception staff, who barely spoke a word to me 2. MAJOR renovation works going on - dust sheets and paint pots all over. 3. No central heating - a barely adequate electric heater in my room. 4. A live COCKROACH on the dressing table. 5. Dirty, shabby bathroom, curtains falling down and chipboard furniture. This is a doss house for homeless alcoholics and asylum seekers. AVOID

Loved the clean modern bedrooms. The lighting in the rooms was a bit too subdued though. Dining & bar were very good. Overall for the price I don't think you could expect much more. Very good for the price. Very impressed.

The only thing we could fault was the mattress. It was without a doubt the most uncomfortable we have ever slept on. The bed frame was custom made & was good, but I think it just made everything slope into the middle. Had the bed have been better I would have given it 5 out of 5 for the price.

Bed was comfy - thats it

Room far too small to move around. Could not sit straight on loo cos of lack of space. Three people asleep and snoring in reception on my arrival. Having requested ground floor due to disability no-one contacted me to say this was not available due to renovations. To get to lift there were stairs. Staff not friendly or professional. Not clear it was just conrinental breakfast. Not given opportunity to upgrade - not that I would have given them a penny more of my money. Very disappointed. More like a youth hostel.

Very basic hotel. Did not like it at all.. Breakfast was poor, not enough sugars to prepare tea in room. No facilities at all.. very poor experience.

Bins were not cleared everyday, upon asking the person who does the housekeeping, she did not agree.

Location and parking

Would have benefitted from a bedside table and lamp at both sides of the bed. Very warm

Value for money. Good renovated rooms. Of course, it isn't centre of the city, hotel located in Croydon. It is about 10 minutes for a walk till Western Croydon rail-station or about 20 minutes till Selhurst Station. And then 20 minutes till London centre by train. No need to take the bus at all.

The poorest breakfast ever seen: bread, jam, milk, coffee. But close to the hotel a lot of good cafes with delicious breakfast. Wi-fi only in lobby.