Norfolk House Hotel  

the staff were efficient and pleasant at all times. Breakfast was cornflakes and jam, tea of coffee and white or brown bread from a sliced loaf. no croissants - so hardly "continental" . admit the rate was very cheap but do wonder whether the breakfast could have been a little more interesting and think it may have a problem with the trade descriptions act. Was upset the dining staff supervisor switched off the television the moment the breakfast finished even though there were several people who had just come in or were still eating their food. Lift wasnt working and walls were very thin but it was generally a reasonable stay for the money.

My room 401 had just been refurbed,the bathroom was very good

no blind on the skylight, tv didn't work, no coathangers

The continental breakfast was good and inclusive of the room, which is excellent for budget travellers. I am glad there are family room for three persons, though the room is cramped with the bed framework. Enjoyed the wifi which was also accessible in the guest room, though weak but it was good at the public area.

Kettle but not enough tea,coffee,sugar,milk. Staff not helpful renovating, left us to get 2 lge & 2 sml cases up 4 flight of stairs. Also the key card didn't work properly. The car park was more like a junk yard. The room had a small double and single in it, for comfort we slept in separate beds, hair dryer didn't work, shower wasn't very good either

Everything wouldn't recommend it

We were glad to leave. Lot of building and renovation work going on. Our room was fair and the bed was clean but the other room facilities were very poor. The shower was hanging off the wall which was repaired but had a poor water flow. Something like yoghurt was smeared on the window and curtains. One of the matresses was all springs and very uncomfortable. The continental breakfast was a joke. Cornflakes and rice crispies and white bread was it, in a room full of stored materials. There was a toast machine but it wasn't working. Only no breakfast at all could have been worse. A member of staff said the hotel had been taken over by Ibis. If this is the case then it would best if the new owners closed the hotel, carried out the building work and sorted things out. Could be made into a comfortable hotel but the only thing good about it at the moment is the exit.

Comfortable, clean, refurbished room. Very friendly and helpful staff.

Poor breakfast - rolls would have been much nicer than toasted sliced bread. Room was cold. There was a heater, but no instructions on how to use it.

Lot of building work going on much noise no curtains on window. Mayhem

Very bad

No single thing.

Refurbished rooms very nice. Great value for money.

Yes it was cheap but when booked no one said it was being refurbished. Work was supposed to be carried out 9 - 5 but at 6 they packed up. Couldn't locate room, picture on tv was rubbish, very dusty wouldn't go again.

We had a decent sized, recently refurbished room. The hotel is quite close to the West Croydon station for easy travel into the city but traffic noise wasn't an issue at all.

The hotel is part way through a major refurbishment, however the noisy work is only being done by day and so isn't really an issue at all, especially if you're out sight seeing during the daytime.

The location is perfect for London and the rooms are modern and clean.

No room service but that doesn't really matter.