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Norfolk House Hotel
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When would you like to stay at the Norfolk House Hotel?| Room type | Max | Rate |
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| Standard Triple |
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| Standard Single Room |
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| Single Ensuite |
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| Double Ensuite |
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| Standard Double Room |
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| Standard Twin Room |
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| Twin Ensuite |
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| En Suite Triple |
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| Quad Special |
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General
Restaurant, Bar, 24-Hour Front Desk, Non-Smoking Rooms, Rooms/Facilities for Disabled Guests, Family Rooms, Heating, Luggage Storage.
Activities
Billiards.
Services
Meeting/Banquet Facilities, Laundry, Dry Cleaning, Ironing Service, Fax/Photocopying.
Internet
Wireless internet is available in public areas and is free of charge.
Guest Parking
Free private parking is possible on site.
Hotel Policies
Check-in
From 14:00 hours
Check-out
Until 11:00 hours
Cancellation
If cancelled up to 2 days before date of arrival, no fee will be charged.
If cancelled later or in case of no-show, the first night will be charged.
Children and extra beds
All children under 6 years stay free of charge when using existing bedding.
Maximum capacity of babycots in a room is 1.
Pets
Pets are not allowed.
Accepted credit cards
Visa, Euro/Mastercard, Maestro, Switch
The hotel reserves the right to pre-authorise credit cards prior to arrival.
Norfolk House does not accept payments made by American Express card.
Terms & Conditions
Your reservation is absolutely secure. All personal data is encrypted and will be processed in a secure way.
Booking.com takes the privacy of your personal data very seriously. Your personal information will only be used to process your booking. For more information, read our
privacy statement.
Booking.com will not charge you any reservation fees for making this booking, nor charge your credit card. You will simply pay for your stay at the hotel.
Cancellation is free of charge provided you adhere to the notification period stated in the hotel cancellation policy (see "Hotel Policies").
More information can be found in our
terms and conditions.
Top
The guest reviews are submitted by our customers after their stay at
Norfolk House Hotel.
They are opinions of guests that reflect their experiences when staying at this hotel.
Based on
349
reviews
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Show scores of: |
Individual guest reviews
Reviews are ordered by language and date with a maximum of 25 reviews per page.
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Alan
Solo traveller
horsham,
United Kingdom
December 16, 2009
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the bar was open i booked a double room but was given a twinon the top floor (no lift) my daughter came to see me and was traeted like a lady of the night and asked was it a single room or double they would have to phone me to verify and all this from your staff . the room smelt damp and needed cleaning especially the bathroom. i reported this on leaving on sunday morning and was told that they would tell the manager,. i also phoned the hotel and spoke to the manager on monday morning but still no reaction . it does not take 3days to ask a few questions !!! |
4 |
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Jackie
Family with older children
doncaster,
United Kingdom
December 8, 2009
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The hotel was clean breakfast was very basic, rooms were very dated |
6.5 |
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Anonymous
Solo traveller
United Kingdom
December 7, 2009
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Room price was cheap Nothing worked in the room: Lamp not working, trouser press not working, room too hot and TV reception so poor, could not use (indoor ariel). No Sky TV. |
5 |
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Kwadjo
Solo traveller
Croydon,
United Kingdom
December 5, 2009
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nice and quiet They could do with porters to help with luggage |
7.5 |
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Ronald
Family with older children
Souldrop,
United Kingdom
December 2, 2009
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The price reflects the standard of the hotel. Transport links to central London were ok. Bus stop right outswide the door to rail station. Night bus from central london also stops right outside door. Breakfast was toast and jam, though didn't mind that |
6.5 |
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Anonymous
Solo traveller
United Kingdom
December 2, 2009
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A comfortable stay. The choice of a cooked breakfast was good but the cooked breakfast was a disappointment, being expensive for the small breakfast. Sausage was cold and hard, bacon same and unchewable. See above re poor value English breakfast and all served cold. Had been sitting in food warmer somewhere and sausage was tough, bacon inedible. Supposed to get two slices of toast which didn't coem and had to cook myself. Far prefer staying in Clapham South Euro Hortels. No need for all those ridiculous frilly seat covers in dining room. This is England, not Eastern Europe. |
8.5 |
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Florina
Young couple
DEVA,
Romania
November 30, 2009
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Absolutely nothing Very unprepared and rude staff, except of the pretty young girl.Very small and ugly room.The bed was also very small.The location is also far far away from the city.Very poor breakfast.Nothing to like about this hotel. |
2.5 |
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Pauline
Solo traveller
Pickering,
Canada
November 26, 2009
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My stay was very enjoyable. The hotel was close to the bus, train and shopping in Croydfon. The only downside to the hotel was not being able to phone out. I came from overseas and my mobile phone doesn't work in England. Having to cross the main street to use the phone box was very inconvenient and dangerous. Someone was run down while I made my second cross over to the phone box. |
7.5 |
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Lucy
Young couple
Wigton,
United Kingdom
November 23, 2009
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Double en suite room with breakfast and free parking all for £30. Excellent value but this is definitely a budget hotel. The room was small but very comfortable. The continental breakfast consisted of a choice of four cereals or toast. There was green slime and limescale around the bathroom taps and what appeared to be blood on the radiator! |
7.5 |
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Anonymous
Family with older children
United Kingdom
November 23, 2009
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Friendly staff. Tired decor. Lack of attention to detail in the room. Offered a small cell without windows before asking to change. A good sized room with large windows was then offered. |
7 |
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Simon
Solo traveller
altrincham cheshire,
United Kingdom
November 19, 2009
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l only stayed one night and i was very pleased with it the breakfast i think there should be full english as well |
7.5 |
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Artjoms
With friends
Riga,
Latvia
November 18, 2009
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Very cheap hotel, near 24h bus station, product shops around Not modern rooms, all time smoke smell, too hot |
6.5 |
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Martin
Mature couple
plymouth,
United Kingdom
November 16, 2009
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Substandard room, cold and noisy. Breakfast poor. |
4.5 |
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Samer
Solo traveller
Manchester,
United Kingdom
November 16, 2009
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a dodgy hotel in a dodgy area with smelly carpets and a horible thing called breakfast. I would not adivse any one to stay in it. |
3 |
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Rhonda
Solo traveller
Solihull,
United Kingdom
November 13, 2009
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Good value Staff were not helpful, no kettle in room arrived the next morning when I was due to leave. Also bar service was poor, |
5.5 |
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Anonymous
Family with older children
Belgium
November 11, 2009
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-Good value for money. Clean and big room (for 3 persons). Reception personnel efficient and friendly. Easy access from the south of London (coming by car from the continent). Free parking. I found getting to the centre of London pretty easy. I read a lot of controversial comments on this site, about the distance from the hotel to the city centre, and the time necessary to get there. This is my opinion: Bus from the hotel to the train station: 5 min. Train to London (Victoria Station): 20 min. Considering also the waiting time, and it means 40 min from the hotel to Victoria. Buses come every 5 min, trains every 10 min (exception: only Sunday when the trains are every half hour). That's it. -Breakfast can be improved. Sound insulation between rooms might not be very good (depending on the room) |
7.5 |
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Danielle
Family with young children
Brugge,
Belgium
November 9, 2009
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The hotel was perfect for what we needed: an unexpensive room within a 1/2 hour distance from London Victoria! Good beds, full breakfast on request. The bar staff was a little bit unprofessional but nice... |
7.5 |
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Barry
Solo traveller
cheshire,
United Kingdom
November 8, 2009
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cheap Most things |
4 |
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Anonymous
With friends
United Kingdom
November 5, 2009
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The included breakfast was decent and a nice plus. A fan is included in the room, which was great because I like to have it on to drown out any noise. The bathroom was also nice and large. Overall, great value for the money. The bar keep was very rude. An elevator would also have been nice. My biggest complaint is that it is not in the best area. I would not recommend walking around late at night. It was on a very busy street, however, so buses went by very frequently, which was nice. |
7.5 |
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Rolandas
Young couple
london,
United Kingdom
November 5, 2009
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The interior so old. Taps in bath broken. No plug in bath |
5 |
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Jan
Solo traveller
Plzen,
Czech Republic
October 30, 2009
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This hotel was comfortable and we ejoyed our holidays.. I have nothing against this hotel only the alarm in the midle of the night becouse some stupid started smoke in the room. |
8 |
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Joe
Solo traveller
Narborough,
United Kingdom
October 29, 2009
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No remote for tv |
5 |
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Anonymous
Mature couple
Netherlands
October 25, 2009
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The hotel was located close to the center of Croydon and easily accessible by public transport. |
6 |
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Anonymous
Young couple
United Kingdom
October 24, 2009
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perfectly acceptable budget hotel, not the best in the world but for the price paid was fine |
7 |
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Jon
With friends
Reykjavik,
Iceland
October 23, 2009
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Very nice hotel. Staid for 5 days and room was cleaned every day. Great value for money. Staff very nice and helpful. |
9 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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