Never has a 5-star hotel reached my expectations like this one. Decorated a friend's bed and sent up complimentary cake, extended our check out time, was in a fantastic location right next to a mall and in the city center. Check in was smooth, room service was quick and the cleanliness was always on point. It's convenient, service was prompt and reliable, it's as advertised. Staff are always friendly and kind to speak with. Would recommend for short or long stays. This place makes me want to return to Surabaya.

Cyan سنغافورة

Very friendly stuff, close to shopping mall, so super easy to find restaurants.

Jie ألمانيا

The staff were super amazing and helped us out with difficult upcoming travel arrangements. We can not thank them enough. This hotel is second to none. We have been there 3 times now. Location, staff, food and rooms very high standard

Farrall أستراليا

Breakfast was very nice with lots of options, restaurant was well staffed who were very efficient. Very nice room with large comfortable bed. On the whole a very nice hotel.

Wiseman هولندا

The breakfast was superb though I stayed on Ramadhan👌🏻👌🏻 the staff were so nice and helpful...

Dini إندونيسيا

The staff was friendly and ready to assist. The hotel is well maintained and clean. The breakfast menu has a good variation of choice. The pool was perfect for a dip and has a few of the city and mountain (when it's not cloudy)

_dbxk هولندا

pool and spa, breakfast, room size and shower, price.

Jonathan هولندا

Good position, near at one good and big mall with good shopts and resturants. Clear room and great service from all staff.

Gino إيطاليا

love the style and comfort. The customer service is great and friendly!

Angela سنغافورة

Gym facility is good enough. The access to mall give a lot of convenience to guests.

Kl ماليزيا