눉The wifi only works well in "designated wifi spots" so not really in every room (we had to stay in a specific area of our suite, or sometimes outside the door to get it). The sauna is only open from 5pm - 9pm, once we went at 8pm and it wasn't on. The hotel is a 25 minute (normal pace) walk from Central Lucca, or a 10 minute (€10 euro approx, which does add up) ride, so bear that in mind if you're not a bike rider / walker.
눇The staff here were extremely helpful and accomodating, from helping us book taxis to remaining open for dinner when we arrived at 9.50pm thinking dinner service at 10.30pm when it actually finished earlier. We stayed in a suite (1 double, 2 singles) and had ample space. The bathroom was a great size. It's a great hotel to go for if you like a chain and that familiarity - my mum does - as I don't think there's another chain hotel in Lucca, it is a SMAL town. There is a very good selection at breakfast (fresh Tuscan bread, hams, cheeses, eggs, bacon, warm pastries, spreads, fruits, cereals, and fresh coffee made to order, and the dinner is superb. We went twice; my mum actually said the best meat she ate on the trip was the hotel lamb.