The service is really good and which is near the outlet and JR station.

Kl Hong Kong

Located near ski slopes. Walking distance to the outlet mall (shuttle bus also available). Restaurants are nice. Foot lockers available to the hotel guests; convenient to store ski gears.

Shun Taiwan

Seperate own cabin in the snow looking at the slop. 2 bedrooms so we can be seperate from the kids.

Selina Australia

The hotel is in a perfect location, truly ski in ski out and just a few minutes’ walk to the outlet mall. The onsen is nice and not too crowded. The service was exceptional - we needed to go to the West hotel when the shuttle was not available and the hotel offered us a complimentary ride.

Rowena Hong Kong

We stayed for 2 nights with our 2 toddlers, the location was very convenient with easy access to hotel restaurants, the onsen and of course the snowpark (our room looked right into the snow play area too). The staff were helpful arranging our taxi hires and we had good food at the hotel restaurants. It's not a luxury hotel, but the facilities are clean, conveniently located next to Princes Outlets (this came in handy when we had a day of rain and needed to find something to do). The onsen is very nice, I took my daughter there and we had a fun experience. Worth visiting when you're staying at the hotel.

Mommaoftwo_hk Hong Kong

It’s a ski resort. The equipment rental and cable car ticket office are just steps away from the lobby. There are various ski schools available as well. It’s friendly for families with young children as you don’t need to walk too far to the school or ski rental. There’s also an outlet nearby so people who don’t ski can go shopping so it caters to everyone’s needs.

Hoi Hong Kong

It’s obviously 50th anniversary this not a new hotel. However it has maintained its facility well.

Yk Hong Kong

We like the prompt and friendly response of the staff every time we make any requests. The proximity to ski, outlet shopping and dining is a major plus point. I especially want to priase the integrity of the staff in 2 separate occasions. First, I was overcharged at ski rental (as a visitor instead of hotel guest) and the ski centre actually made a refund via the hotel reception on the same day! Second time is worth mentioning as I was careless to leave behind my laptop after checkout! We have left Karuizawa and arrived in Tokyo. I immediately called the reception and they located my laptop in lost-&-found within 5 min. And they promptly arranged a local courier to deliver my laptop to my Tokyo hotel which I received in 36 hours. They even made calls to my Tokyo hotel to ensure I have sufficient 円 to pay the local courier guy (which was merely 1,200円!). Thank you Karuizawa Prince Hotel! We will surely return in the near future!

Kc Singapore

We were well looked after at the Karuizawa Prince Hotel East. The hotel and facilities were lovely, modern and comfortable. The hotel shuttle buses took us wherever we needed to go. We had delicious dinner and breakfast in the grill restaurant just off the hotel lobby.

Michael Australia

Spacious, good for family staying. The cottage’s heating system is very good. Close to the snowy mountains.

Betsy Australia