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Nestled in the heart of downtown Playa del Carmen, Mexico and steps from the city's main attractions and beautiful beaches, this hotel features exceptional accommodations and a variety of thoughtful amenities. The Hotel Hacienda Real del Caribe is ideally situated within walking distance to many popular sites. The famous Quinta Avenida, filled with shops, restaurants and a vibrant nightlife can be found only seconds from the hotel's front doors. Pristine beaches and endless recreational activities are also nearby. The Real del Caribe offers guests a tranquil atmosphere, complete with many modern amenities, including a spacious courtyard swimming pool and a state-of-the-art meeting room.

Couples particularly like the location — they rated it 9.2 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Situated in the real heart of Playa del Carmen, this hotel has an excellent location score of 9.2


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 large double bed
1 large double bed
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.2
Facilities
7.9
Cleanliness
8.3
Comfort
8.3
Value for money
8.3
Location
9.2
Free WiFi
6.1
Low score for Playa del Carmen
Select topics to read reviews:

See what guests loved the most:

  • Jeroen
    Belgium Belgium
    We had a specious room with balcony at the street side.
  • Leah
    Australia Australia
    Air conditioning worked well and water pressure and temperature in the shower were good. Handy to everything
  • Luc
    Switzerland Switzerland
    Spacious room, clean, centric. I do not complain about the music at night. Pl- del Carmen is a party place. If you want to have it quiet do not go there or stay away from the center. It is ones own decision to got there or not!!! Nice pool to use.

Hotel surroundings

Facilities of Hacienda Real del Caribe Hotel

Most popular facilities
  • Outdoor swimming pool
  • Free WiFi
  • Airport shuttle
  • Family rooms
  • Non-smoking rooms
  • Room service
  • 24-hour front desk
  • Terrace
  • Air conditioning
  • Breakfast
Bathroom
  • Toilet paper
  • Towels
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Bath
  • Shower
Bedroom
  • Alarm clock
View
  • Pool view
  • View
Outdoors
  • Terrace
  • Garden
Kitchen
  • Coffee machine
  • Refrigerator
Activities
  • Bicycle rental
    Additional charge
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Radio
  • Telephone
  • TV
Internet
WiFi is available in public areas and is free of charge.
Parking
No parking available.
Services
  • Shuttle service
    Additional charge
  • Concierge service
  • Luggage storage
  • Wake-up service
  • Tour desk
  • Babysitting/child services
    Additional charge
  • Airport shuttle
    Additional charge
  • 24-hour front desk
  • Room service
Safety & security
  • Fire extinguishers
  • 24-hour security
  • Safety deposit box
General
  • Air conditioning
  • Non-smoking throughout
  • Tile/marble floor
  • Lift
  • Fan
  • Family rooms
  • Ironing facilities
  • Non-smoking rooms
  • Iron
Outdoor swimming pool
Free!
    Languages spoken
    • English
    • Spanish
    • French
    • Italian
    • Portuguese

    House rules

    Hacienda Real del Caribe Hotel takes special requests - add in the next step!

    Check-in

    From 16:00 to 00:00

    Guests are required to show a photo identification and credit card upon check-in

    Check-out

    Until 12:00

     

    Cancellation/
    prepayment

    Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

    Children and beds

    Child policies

    Children of any age are welcome.

    To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

    Cot and extra bed policies

    Cots and extra beds are not available at this property.

    No age restriction

    There is no age requirement for check-in

    Pets

    Pets are not allowed.

    Mastercard Visa Cash Hacienda Real del Caribe Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

    The fine print
    Need-to-know information for guests at this property

    Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

    Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    Please inform Hacienda Real del Caribe Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

    In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist.

    In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

    Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

    As a result of Coronavirus (COVID-19), this property has temporarily suspended its shuttle services.

    Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

    Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.

    In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

    Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19).

    FAQs about Hacienda Real del Caribe Hotel

    • The prices at Hacienda Real del Caribe Hotel may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

    • Room options at Hacienda Real del Caribe Hotel include:

      • Double
      • Family

    • The nearest beach is just 250 yards from Hacienda Real del Caribe Hotel. All distances are measured in straight lines. Actual travel distances may vary.

    • Hacienda Real del Caribe Hotel is 200 yards from the centre of Playa del Carmen. All distances are measured in straight lines. Actual travel distances may vary.

    • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

    • Check-in at Hacienda Real del Caribe Hotel is from 16:00, and check-out is until 12:00.

    • Hacienda Real del Caribe Hotel offers the following activities / services (charges may apply):

      • Swimming Pool
      • Bicycle rental