Location in one of the best beaches in tulum, infrastructure relaxed , excellent customer service. They upgraded our room for free. Very supportive concierge.

Antonio Storbritannien

Papaya Playa is a great place with an incredible staff. Yasmin & Esther helped us in all possible ways. The break fast is extensive, with lots of choice in fresh fruits, overnight oat and all kinds of egg. The casita with private roof top pool is truly impeccable and value for money. We had a great stay.

Antonij Nederländerna

Amazing place with unique beauty, our casita was just at the beachfront. Privacy, minimalistic luxury, nature.

Ton Spanien

Food here was incredible. We truly had a magical stay! It’s at the top end of our budget but you do get what you pay for. We had such an amazing tasting experience in the new restaurant and the sommelier was so helpful. We loved the quiet pool - and the option of being at either!

Mallery Storbritannien

Papaya was located in a great area walking distance to a busy part of Tulum. Since the beginning, the hotel staff were very kind and happy to have us. We met with Javi (staff) and he was able to give us a great tour of the hotel and also of their great restaurants and beach clubs. Additionally, explained all the upcoming events for their guests which is a huge plus. We were able to be in close contact with staff at all times and had a great 2 day stay.

Danae Mexiko

had the most amazing time. fantastic place, even better food and drinks. we wish we never had to leave. the staff and people we met made it even more special. we will totally come back often. best hotel in Tulum

Rafael Norge

Absolutely amazing place, love the architecture integrated into the landscape, the care of the environment as well as the quality of the food at the restarant. Location its great, beautiful surroundings and super helpful staff, specially Javier from Customer experience, he was always helpful with our various request. Definitely a place to come back.

Mario Spanien

unique location, beautiful beach, very kind and supporting staff, best drinks, especially the private beach is amazing, will definitely come back!

Daniel Tyskland

Amazing staff, beautiful and private beach. Every meal was fantastic and reasonably priced for the quality.

Daphne Storbritannien

This place is amazing !! We had such a great time!The hotel, the room and the beach club, were incredible! And the work they did on the decoration is really beautiful and so cosy. Such a relaxing place to stay as a couple! We ate many times in the restaurant because the food was so amazing, specially the breakfast! For us definitely the best in town! Try the avocado toast or the special French toast with the local honey! Little tips, take your breakfast in front of the beach on a sun bed :) Thanks to all the staff! Everybody was so nice and attentive to our need. A big big and special THANKS to Sofie, Damian, Kiki and Charlie for making our stay so perfect and unforgettable!

Géraldine Schweiz