Note on the Meeting Room on the 2nd Floor. Our room was located on the 2nd floor which is where the hotel serves breakfast in a decent sized meeting room. I discovered that this meeting room is left open so families or groups that are traveling together "hang out" in this room. I think this is great so that they are not congregating in some of their hotel rooms next to a family that might be trying to rest. But, I do not appreciate that every night, no matter what the group, the kids' behavior was the same-the grownups congregated while the kids run back and forth, up and down on the elevators, etc. I wish the hotel would police this noisy activity better-- which occurred every night of my stay. I also wish that people traveling to this hotel would stop taking advantage of the hotel atmosphere and elevator as entertainment or free babysitting and actually monitor their kids.
We recently stayed at the Yankee Inn from December 31st to January 3rd. When it comes to ski hotels, we try to pick places we think will provide some sort of customer service in case there is a noise issue because we frequently get up at 6 a.m. to be on the lift by 8/8:30.
The room itself was on the 2nd floor which I incorrectly believed was the top floor when I requested it. The room was clean and comfortable for a family of four, but a bit noisy with overhead foot traffic and constant hallway traffic from unattended kids of all ages (4-17 or so) running back and forth- back and forth. I expected this on New Year's Eve, but surprisingly, New Year's Day night was so much worse and much nosier! As was the evening of Jan 2nd. Knowing the hotel was full, I did not ask to be reassigned.
The hotel staff is very kind and hard working. There are NOT ENOUGH OF THEM ON DUTY. Danielle was working on New Year's Day night and in trying to make a phone call in peace outside my room (where my kids were sleeping) I moved around quite a bit. I noticed her work the front desk, run upstairs to get cups, run to the pool to collect dirty towels, run back to the pool to supply fresh towels, re stock the coffee/hot chocolate station, and numerous other tasks. I did not feel comfortable asking her to intervene with the noisy crowd upstairs because I could see that there was little if anything she would be able to do due to her workload. I commented that she had too much work and there should be a second person working and she just smiled and said "thank you." The management should reward her loyalty, diligence and effort in increased compensation- in my opinion.
Second, there was a girl making omelettes on New Year's Day and Saturday morning. She was sweet and competent and did not get rattled-not when she burned herself two times,nor when the line was ridiculously long. The omelettes were delicious!