16-22 Gunterstone Road, Hammersmith and Fulham, London, W14 9BU, United Kingdom
#599 of 1,004 hotels in London
Guests' ChoiceBased on 3868 hotel reviews
7.6Cleanliness
8.0
Comfort
8.0
Location
8.5
Facilities
7.6
Staff
8.4
Value for money
7.9
Free WiFi
7.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 25 April 2024
Beska88
GeorgiaRoom is very small
Stayed in April 2024
Reviewed: 24 April 2024
Brown
United Kingdomchilly room no heat
excellent continental breakfast
Stayed in April 2024
Reviewed: 24 April 2024
Mohammad
Saudi ArabiaSmall hotel the address not quite clear
Clean hotel
Stayed in April 2024
Reviewed: 24 April 2024
Marian
IrelandWould have liked a little more space, particularly bathroom but can't be helped. Would stay again
Enjoyed the hotel great location, comfortable and spotlessly clean
Stayed in February 2024
Reviewed: 23 April 2024
Steve
United KingdomClean, comfortable, good location, parking available just outside (metered) Able to drop luggage early before check-in time
Stayed in April 2024
Reviewed: 23 April 2024
Ian
United KingdomThe hotel wasn't that far from West Kensington underground. I was nicely welcomed when I first arrived. My room was an upgrade on the lower ground floor with private bathroom and a very comfy bed which I slept well in. I was asked if I wanted breakfast but I decided to have a lie in instead. I certainly will be staying here again.
Stayed in April 2024
Reviewed: 21 April 2024
Khlifa
MoroccoStaff, location and the cleanliness
Stayed in April 2024
Reviewed: 16 April 2024
Bence
HungaryThe room was a little bit small, but that was to be expected.
It was a lovely hotel in a really good area. The breakfast was good, all the areas in the hotel were clean. Quite modern equipment.
Stayed in February 2024
Reviewed: 15 April 2024
Carolyn
United KingdomNo lift, only stairs, and we were on the 3rd floor
The staff were very friendly and welcoming. Room had everything we needed for one night and a good walk in shower. Nice toiletries.
Stayed in April 2024
Reviewed: 15 April 2024
Shannon
United KingdomWe didn't like the smell in the bathroom..unfortunately it's just due to plumbing but cannot fault the staff they were nice and the bedroom was nice too!
We like how the location was close to Camden and other places
Stayed in April 2024
Reviewed: 12 April 2024
Luiz
IrelandPillow is hard Breakfast is medium, could offer, for example, a scramble or boiled eggs And some cake as well.
Location, cleanness
Stayed in April 2024
Reviewed: 12 April 2024
Nuno
United KingdomI stay very often in noisy rooms although I always request the opposite.
Stayed in March 2024
Reviewed: 11 April 2024
Bishop
United KingdomIt was a very small room however but I'd say that isn't too bad considering I was solo traveling on this trip. Nothing else bad to say about it to be honest.
Nice staff, room was generally nice and very clean. Would recommend for 1 or 2 night solo stay. I didn't try any of the additional breakfast options but there was a nice little cafe down the road I recommend called Cafe Continente. ALSO really close to the station.
Stayed in February 2024
Reviewed: 9 April 2024
Ian
United KingdomWi-Fi not working.
I booked this hotel for 2 nights no thanks to the train strike. This hotel was a short walk from West Kensington underground. I was nicely welcomed when I first arrived. My single room was on the first floor with private bathroom and a very comfy bed which I slept well in both nights. There is breakfast available but I decided not too. I certainly will be staying here again.
Stayed in April 2024
Reviewed: 4 April 2024
Helen
IrelandThe bathroom was grubby. Tap loose
Location
Stayed in March 2024
Reviewed: 4 April 2024
Chloe
United KingdomWas expecting a bit of a bigger room, but we still managed.
Loved the cleanliness of the room!
Stayed in April 2024
Reviewed: 3 April 2024
Ian
United KingdomThe receptionist could have been more welcoming as Ive stayed here many of times now.
This hotel wasn't that far from West Kensington underground. My room was a petite single room with private bathroom and a very comfy bed which I slept well in. There was breakfast available but I decided to have a lie in instead. I certainly would stay here again.
Stayed in April 2024
Reviewed: 3 April 2024
Dorin
RomaniaThe controls for the air conditioning set in the rooms need to be repaired.
Breakfast is available at the location, but rather light. Coffee was decent and the breakfast serving area was nice and clean, situated in the garden of the hotel, where there is also a smoking area. The room was clean, but the central heating control in my room did not work and you had to call the reception to set the desired temperature. Location is very good, close to two underground stations that have a direct line to the centre - District Line and Picadilly. Also, a lot of shops, coffee shops and some pubs in the area, at a walking distance from the hotel. Staff was very nice.
Stayed in April 2024
Reviewed: 2 April 2024
Sue
United KingdomWater pipes were loud all night
Clean, friendly, nice location.
Stayed in March 2024
Reviewed: 1 April 2024
Bernie
United KingdomThe room was very cold on arrival. I put the heating on but it took until the early hours of the next day to feel comfortable.
Very clean, comfortable bed and roomy shower
Stayed in March 2024
Reviewed: 1 April 2024
Judith
United Kingdomthe breafast was poor qualitiy althought the breakfast room was very pleasant with lots of light.
For us the location was good. Check in was efficient. The room was pleasant and clean and quiet.
Stayed in March 2024
Reviewed: 31 March 2024
Kirsty
United KingdomI booked very last minute as I was at an event in London and needed somewhere to stay that night, but it was perfect - 24 hour reception meant I could check in very late after the event, room was small but comfortable and I didn't need anything more. Shower was great, water pressure really good! Great location, a quiet road and really easy to get to from the tube
Stayed in March 2024
Reviewed: 30 March 2024
Andrea
IrelandNothing
Comfortable and quiet room
Stayed in March 2024
Reviewed: 30 March 2024
Andrii
UkraineFriendly and helpful staff
Stayed in March 2024
Białystok, Poland
Lugo, Spain
Sant Carles de la Ràpita, Spain
Gambarogno, Switzerland
Lake Placid, USA
Florence, Italy
Oneroa, New Zealand
Scarborough, UK
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content