1-7 Ballymoney Road, Ballymena, BT43 5BS, United Kingdom
#6 of 6 hotels in Ballymena
Guests' ChoiceBased on 1185 hotel reviews
8.2Cleanliness
8.6
Comfort
8.6
Location
9.0
Facilities
8.2
Staff
9.2
Value for money
8.3
Free WiFi
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 16 April 2024
Katherine
United Kingdombreakfast was tasty enough but buffet could have been better considering the room wasn't that cheap.
great central location, and staff were friendly and bed comfy
Stayed in April 2024
Reviewed: 15 April 2024
Brian
United KingdomFriendly and helpful staff, good confortable bed.
Stayed in April 2024
Reviewed: 8 February 2024
Naomi
United KingdomN/A
I loved the homey family feel of this hotel instead of a big chain type hotel. The staff were very friendly and helpful. We also enjoyed a lovely breakfast. The hotel is in a great location close to the shops and the town of Ballymena.
Stayed in January 2024
Reviewed: 28 January 2024
Mary
United KingdomThe room was the best room I’ve had in all my stays, big, spacious and nicely appointed. While, I do not particularly enjoy self service, Breakfast was good, there was adequate provision. I would prefer is toast could be served to the table rather than the use of the toaster machine. I didn’t have dinner.
Stayed in December 2023
Reviewed: 27 January 2024
Emma
IrelandOther guests were quite noisy but this isn't the hotels fault. The bath panel was missing a section of it.
Room was good and location excellent. Food in the evening was very good and staff very friendly. Service was very efficient too.
Stayed in January 2024
Reviewed: 16 January 2024
Thorpe
United KingdomHotel is a bit dated. Quite overpriced for what it is in comparison to other hotels.
Good Breakfast, pleasant bar staff
Stayed in January 2024
Reviewed: 20 December 2023
Harry
United KingdomFaulty electrical power feed resulting in electricity being turned off between 21.00 and 24.00 hrs
Great location, central to shopping centres.
Stayed in December 2023
Reviewed: 18 December 2023
Tracy
United Kingdomwhen we stayed in Jan the pavlova was amazing that's one of the reasons we came back! but this time the pavlova was just like eating wet egg white very little crispy meringue! the room we had was quite noisy all night as must have been beside a boiler room!
enjoyed breakfast, location was great easy to get to shops train st etc staff were friendly!
Stayed in November 2023
Reviewed: 12 December 2023
Colin
United KingdomNowt.
Arrived Very Late, let in by Night Porter, very friendly & Helpful. Comfortable Clean Spacious Room. Large Bathroom. Excellent Buffet Breakfast, Staff very friendly.
Stayed in December 2023
Reviewed: 6 December 2023
Susan
IrelandIt was exactly as described and the biscuits in the room were lovely!
Stayed in December 2023
Reviewed: 29 November 2023
Kevin
IrelandLovely Hotel, very Central to all the shops, Rooms were basic, Staff were Lovely, especially Lauren in Reception.
Stayed in November 2023
Reviewed: 27 November 2023
Martyn
United KingdomBreakfast was a little limited but fine.
Clean, comfortable, good parking, good location to town centre, great staff.
Stayed in November 2023
Reviewed: 24 November 2023
Frances
United KingdomMap of town given out by reception had inaccurate information about the market which had moved a long time ago, as we discovered having walked there...
Large, comfortable room. Well-located in centre of Ballymena. Large lounge and bar area.
Stayed in November 2023
Reviewed: 23 November 2023
Bob
United KingdomNothing that I can think of.
The staff were knowledgeable, friendly and helpful. the hotel had a very friendly family-owned feel to it, which was a welcome change from my usual chain hotels. I loved the fact that my room was tidied every day, and the soaps and biscuits replaced if I'd used them. And the food was brilliant, and well worth the cost.
Stayed in October 2023
Reviewed: 18 November 2023
Sarah
United KingdomIt was nice. I was glad there was a car park. Nice room.
Stayed in November 2023
Reviewed: 3 November 2023
James
United KingdomIt’s a bit old-fashioned but still comfortable.
Great location. The staff were very helpful.
Stayed in November 2023
Reviewed: 24 October 2023
Nicholas
United KingdomI don't think there was anything that we had any issue with! Apart from the weather, over which the hotel had no control!
Everyone was very helpful, and the hotel was just what was needed. A bit dated, perhaps, but what does than matter when it's clean and reasonably spacious?
Stayed in September 2023
Reviewed: 20 October 2023
Dow
United KingdomThe hotel knew there was a fault with the shower in our room, but still put us in that room, where we both had cold showers the first and last mornings. I don't expect that when paying over £136 per night.
The room was fantastic. The food was also great. The staff were very attentive.
Stayed in September 2023
Reviewed: 17 October 2023
Eileen
IrelandNothing at all.
Comfortable and cosy, the breakfast was delicious.
Stayed in October 2023
Reviewed: 17 October 2023
Jkm
United KingdomTV had a constant hum when switched on
Room comfortable and well equipped. Breakfast was great and staff were very helpful.
Stayed in October 2023
Reviewed: 17 October 2023
Joseph
United KingdomI think this hotel is overpriced for what it actually is
The breakfast and location were good
Stayed in October 2023
Reviewed: 7 October 2023
Peter
United StatesUnable to get a taxi for a local trip.
The breakfast and lunch were wonderful!
Stayed in October 2023
Reviewed: 1 October 2023
Patrick
United KingdomRoom lovely and comfortable. Staff really friendly and helpful. Meal in the bar was enjoyable and breakfast was fabulous with the added extra of homemade scones which were delicious.
Stayed in September 2023
Reviewed: 13 September 2023
Linda
United KingdomStayed for only 1 night as we were attending a wedding in a local hotel but this hotel was very comfortable. Didn't make it to breakfast as it was a late night at the wedding.
Stayed in August 2023
Bonn, Germany
Glyn-Ceiriog, UK
Mount Laurel, USA
Avellino, Italy
Alicante, Spain
Ubud, Indonesia
Korčula, Croatia
Kimbe, Papua New Guinea
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content