Needed a better hairdryer, and a plug near the mirror

Style and location

Stayed in April 2024

That the hotel has a nice pool. Didn’t use it this time but i have in the past

Room was very clean and plenty big enough. And my breakfast was very tasty

Stayed in April 2024

Breakfast was poor (it was not included in our room rate - thankfully- but we got once a la carte). Housekeeping services were poor. Most days we used the do not disturb card but the day they got in they just made the bed and refilled coffee amenities. They did not fill the shower gel (it was empty by the day we have checked in) and they didn’t replace used glasses and mugs.

Room was big enough and comfortable Location was excellent, you could go anywhere on foot Staff was pleasant and helpful especially the day that fire alarm was activated and we had to evacuate building.

Stayed in April 2024

The rooms got pretty cold in the evenings.

The room was relatively spacious and the water dispensers helped us stay hydrated throughout our stay. The staff were also very helpful in recommending possible places to visit on a rainy day.

Stayed in March 2024

Pillows.

The pillows were like bricks and not comfortable.

Stayed in April 2024

location was great, the staff were very polite, the room was very comfortable

Stayed in April 2024

Nothing. We were very pleased.

We didn’t take breakfast

Stayed in April 2024

Our room was a little tired looking, particularly the carpet. The restaurant was closed except for breakfast; however we were made aware of this when we booked. When we arrived we were informed of some building work going on during the daytime, however this did not impact us greatly as we were mostly out and about.

Location was excellent for a short stay, ideal for exploring the old town, main attractions and restaurants. The room was clean and comfortable. Breakfast was superb, enhanced by a wonderful view of the castle!

Stayed in February 2024

Sink in the bathroom was blocked & old hair etc. was stuck in there so my partner had difficulty shaving.

Great location. Bed & cotton sheets/duvet cover were so beautifully crisp. Room was lovely & large - we got upgraded!

Stayed in April 2024

Ongoing renovation work

Good location, friendly staff

Stayed in April 2024

Room was suitable for our needs but felt that it could have done with a full length mirror or at least another mirror in the bedroom. Not easy to dry/style your hair without one.

Location was perfect for our purpose

Stayed in April 2024

Clean and modern. Excellent breakfast Friendly staff

Stayed in April 2024

Probably the only mentionable thing for us was due to the construction next to our room. However, the workers did not start until 9 a.m., so we could sleep peacefully until then. Otherwise, everything was excellent.

When we arrived and departed the receptionists were very polite, helpful and kind. During our stay all the staff members we met were friendly and smiling. The rooms were all very clean, tidy and well-equipped.

Stayed in April 2024

There is no longer a restaurant or bar. They only serve breakfast. Wasn’t informed before making my reservation.

Location.

Stayed in March 2024

Nothing

Clean and friendly in excellent location

Stayed in April 2024

The renovations meant that there was constant noise and no access to the bar/restaurant apart from breakfast. We also had to wait a long time to check in, an hour past the 2.30 stated in the information.

The location was incredible.

Stayed in April 2024

Several lights in room were missing lightbulbs

Great location- with helpful staff and easy check in - facilities were excellent with lovely bathroom - fridge and safe in room which was a bonus

Stayed in April 2024

Soft lumpy beds. So so heater.

location

Stayed in April 2024

The pillows were too soft for us and the heating system in the room did not work. We were cold the first night but when we informed the reception staff we were provided with an electric heater and all was fine after that. We had to ask reception for milk regularly as there either was none, or a little amount provided in the room.

Location was superb. Not too far from the train station and all key tourist attractions are within walking distance. The room was a really good size, the shower was gorgeous and the shampoo, conditioner and similar provisions were of a good quality. The reception staff were friendly and very helpful. Filter water was available in the corridor of our floor and that was welcome

Stayed in April 2024

The location and breakfast was great

Stayed in February 2024

Everybody was helpful and friendly the breakfast was excellent a wonderful stay

Stayed in April 2024

Short staffed

Great location, friendly staff, lovely facilities

Stayed in April 2024

Not enough GF on menu

The location, cleanliness and friendly smile in the mornings.

Stayed in April 2024

Our sink in the bathroom took forever to drain! Also, the view from our room wasn't the greatest (it was a back alley behind the building).

The room was nice. I appreciated they had a filtered water fill station. It was nice to have access to drinking water when we needed it.

Stayed in April 2024